I found Quality Cars to be an excellent company to do business with. Over the years I have purchased many used vehicles and I found Quality Cars to be professional, pleasant and responsive. Their after the sale service was equally outstanding. Yes, I would definitely do business with them again. read more

Stay away! This dealership does not honor their advertised 2 week warranty or fulfill promises. Was promised by owner Lon to fix transmission that his son Mike lied about but Mike refuses to fix. Power steering went out while driving with my newborn and they sent it to an unlicensed mechanic and refused to give me any contact info or name.... I ended up having to pay to fix everything their mechanic didn't! All of these occurred well within their two week period and after 4 months the car is COMPLETELY un driveable. Mike has called me out of the blue and harassed, intimidated and made threatening statements about a post on Facebook in a mothers group accusing me of slandering them, it was an anonymous post about another dealership. He has refused to apologize for this and completely stopped contacting me or returning repeated calls to him wondering when they will fix my car! This salesman Mike is very rude to younger people, takes complete advantage and ignores his mistakes. I sent a bank representative down there to talk to him and he ignored them for an entire week, until she had to call again and he still refused to fix it. Mike is beyond rude to service members and veterans, who tried to speak to him on my behalf since he had treated me in such a disgusting way. Swearing at them, slamming doors and threatening to call the police because things didn't go his way. I ended up showing him the videos of all the promises they made to fix it. This made him explode with anger as he thought I had nothing on him. During this he made a statement saying "...we don't inspect all of our cars, just the ones that need it" asking why their multi point inspection for every car they advertise on, somehow didn't show the severe transmission issue, and mistook it for bad brakes, along with severe damage to power steering. He has lied so many times and accused everyone else involved other than him to be the liars, even his own business partners, and other reputable licensed mechanics, to try to get out of this. He is the most unprofessional salesman I have ever met. Honestly would have been fired a long time ago if his Dad didn't own the place! read more

From the moment my dad and I entered the dealership we were welcomed and felt comfortable. The salesman and financial arranger were not fussy and never pressured us; they were clear, friendly , and helpful. Buying a car here was a great experience, they had good prices and low mileages. Overall great people to work with, thank you Scott! read more

Beware!!! the day after their two week guarantee they pretend you don't exist!!! Very rude!!! And condescending over the phone....what a joke!!! they spray your car down to make it look real pretty but all the problems are underneath!!! My jeep was absolutely riddled with problems which made it a nightmare to drive on the highway to the point where I actually had to pull over.... not even roadworthy in a storm!.... absolutely riddled with problems....just beware go to a certified used car dealership.... read more

Brandon was great! Got me in a new truck no problem. I'm really happy with the truck. I'll be back for my next vehicle for sure!

I found a car online that caught my eye, and they made it very easy to get. They were always quick to reply and very friendly. Then a mistake on my end was going to postpone me getting the car because it was the weekend, but he worked with me and came in on his day off so I could get my new car. Went above and beyond, I highly recommend this dealership! read more

Hands down the best independent dealership I've been too. A family owned business that puts you first. I can't say enough good things about the entire team. If your looking for a good used car for a great price you won't be sorry. Thanks you guys! Loving the new ride! read more

Very pleasant to work with! The guys were knowledgeable and very helpful! They weren't pushy, and they were very willing to work with us. I hate the process of buying a car, but these guys made the experience very enjoyable! read more

Buyer BEWARE!! This company will NOT honor appointments or accept deposits for long distance buyers/internet shoppers to secure the vehicle your interested in. They SOLD the vehicle when I was two hours away in a 10 hour trip -620 miles one way (pouring rain -entire trip) with an overnight stay at a hotel. $340 and 20 hours wasted. I was in contact with Mike the salesperson, and informed him I will be making the trip from out of state and I will be there the VERY NEXT DAY with a blank check ready to go! I find this very unprofessional, greedy and inconsiderate. Don't you agree? Still waiting for a return call for an apology from the owner or supervisor. read more

Came with my father-in-law so he could buy a van he ended up with a pretty nice deal and we spoke to a man named Lance real nice guy after the experience we had with him we decided we'd come back in and purchase ourselves a vehicle there's no other place we would rather do it then here and no other person we would rather work with than Lance we came to get a car left with some friends highly recommend this place read more

Bought my car here a year ago and its been wonderful. No problems and they replace your tires at dealer cost when you need new ones. Everyone we dealt with was kind and professional. If I buy a car again in the future I will look here first. read more

Quality cars is an excellent car dealership to get a used vehicle I have gotten my last 4 cars from them friendly service great customer service and fair prices I will definitely be going back when I'm in the market for another vehicle thank you lon Brian and Mike for treating a customer like family read more

In your rebuttal to my review, You falsely stated: In this case, we went so far as to offer a complete unwind of your auto loan altogether, including early payoff fees and/or interest, effectively buying the vehicle back from you, or offering to pay $1,000 toward the cost of repairs to an issue (rear-end noise) that was disclosed to you before your first test drive. * Truth: The last phone conversation my wife had with you Lon (the owner of Quality Cars) was that she had a choice (your words), you would payoff $6000 (not a dime more than $6000) towards the loan (the vehicle was purchased for $6500). You told my wife, very sternly, that we would have to pay any interest due and also we would have to pay to ship the JEEP back to Quality Cars (Colorado to Oregon - approximately $850+). You additionally told her, very angrily, that she was wrong for taking it to a Jeep dealership for an estimate on repairs because they charged to much for labor. Plus, you told my wife, very sternly, that this would ruin our credit. That whole discussion was witnessed by my son and daughter in law as it was on speaker phone. Lon, you told my wife to decide whether we wanted to unwind the loan or take the $1000 and to call him back on the following Monday. In your rebuttal to my review, You falsely claimed that "the owner of the business was treated with a great deal of disrespect on numerous occasions" Truth: When my wife tried to explain to you (over the phone) about what the Jeep dealership had found out, you insistently talked over her because you were agitated about the additional items they had found wrong with the vehicle. I paid $136 for that estimate and they told me that also the right rear passenger window would not go down nor would the rear window lock operate. The quote stated the wiring harness inside the door had shown previous repair and was broken - estimated repair $450. This (electrical problem) which your advertisement did not disclose, was also brought to your salesman's attention by me to which he replied, "Oh its the safety lock, the child restraint". You Lon, also argued to my wife stating that it was the child restraint....clearly the most novice person knows to check the child lock on the door, and that was not what it was. The jeep dealership also stated that the front differential seal was leaking ($90 to repair), numerous lightbulbs out (brake light, license plate and marker light), Transmission Flush ($200). I paid an additional $39 for an oil change because the oil looked dirty and black. I have yet to change out the radiator fluid, it looks muddy as well. Secondly, my Father-in-law, a long time friend/previous co-worker of Lon's (Mock's Ford) decided to visit Lon, on his own, and discuss the Jeep situation that his daughter was involved in. In their discussion, Lon called my wife (to her father) that she was a liar and your son/manager said her car was a ^*^*^*^ (insert derogatory words) and was worth $100-300......on that note, my Father-in-Law turned around and said, I'm going to get the car and walked out of the office. Before my father-in-law could get to his car, Lon yelled to someone on his lot, "Did you tell them that we would fix the car?" and then Lon yelled to my Father-in-Law, "I'm rescinding".....sue me!!". Shortly thereafter, Lon contacted my creditors and said he was rescinding any type of payoff of my loan. TELL ME WHO WAS DISRESPECTFUL ON NUMEROUS OCCASIONS!?!? The funny thing is, these two people, my wife and Father-in-law were the very people who highly recommended your establishment to me as they have personally known you for many years. I put my trust in you and your business. In your rebuttal to my review, You falsely stated that "the (rear-end noise) was disclosed to me before the first test drive". Truth: I PERSONALLY REPORTED THE REAR-END GRINDING NOISE TO YOUR SALESPERSON (Lance) immediately after I stepped out of the Jeep that I took for a test drive to Club Northwest and back. I stated that I didn't know if it was a rotor grinding noise or what? Lance stated that he didn't know about the noise and I was free to take it to Les Schwab to have it checked out. The Les Schwab employee said the rear brake pads were half way and the front pads were gone and needed to be replaced. NOTHING WAS SAID ABOUT THE REAR NOISE BECAUSE IT HAD NOTHING TO DO WITH THE BRAKES. Lance said Quality's mechanic would replace the front brake pads and check on the unknown rear-end noise. Neither you, your son/manager or your salesman ever once disclosed in any way before I got behind the wheel of that Jeep.....that it had a rear-end noise. Does that even make sense that you would say that? Why would you have it on the lot if you had a "known" noise in the rear-end? After the Les Schwab visit, your salesman said that the rear-end noise was normal for Jeeps. My wife told him that I (her husband) have owned at least 3-4 Jeeps and never experienced that noise. (More to follow) read more