In your rebuttal to my review, You falsely stated: In this case, we went so far as to offer a complete unwind of your auto loan altogether, including early payoff fees and/or interest, effectively buying the vehicle back from you, or offering to pay $1,000 toward the cost of repairs to an issue (rear-end noise) that was disclosed to you before your first test drive.
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Truth: The last phone conversation my wife had with you Lon (the owner of Quality Cars) was that she had a choice (your words), you would payoff $6000 (not a dime more than $6000) towards the loan (the vehicle was purchased for $6500). You told my wife, very sternly, that we would have to pay any interest due and also we would have to pay to ship the JEEP back to Quality Cars (Colorado to Oregon - approximately $850+). You additionally told her, very angrily, that she was wrong for taking it to a Jeep dealership for an estimate on repairs because they charged to much for labor. Plus, you told my wife, very sternly, that this would ruin our credit. That whole discussion was witnessed by my son and daughter in law as it was on speaker phone. Lon, you told my wife to decide whether we wanted to unwind the loan or take the $1000 and to call him back on the following Monday.
In your rebuttal to my review, You falsely claimed that "the owner of the business was treated with a great deal of disrespect on numerous occasions"
Truth: When my wife tried to explain to you (over the phone) about what the Jeep dealership had found out, you insistently talked over her because you were agitated about the additional items they had found wrong with the vehicle. I paid $136 for that estimate and they told me that also the right rear passenger window would not go down nor would the rear window lock operate. The quote stated the wiring harness inside the door had shown previous repair and was broken - estimated repair $450. This (electrical problem) which your advertisement did not disclose, was also brought to your salesman's attention by me to which he replied, "Oh its the safety lock, the child restraint". You Lon, also argued to my wife stating that it was the child restraint....clearly the most novice person knows to check the child lock on the door, and that was not what it was. The jeep dealership also stated that the front differential seal was leaking ($90 to repair), numerous lightbulbs out (brake light, license plate and marker light), Transmission Flush ($200). I paid an additional $39 for an oil change because the oil looked dirty and black. I have yet to change out the radiator fluid, it looks muddy as well.
Secondly, my Father-in-law, a long time friend/previous co-worker of Lon's (Mock's Ford) decided to visit Lon, on his own, and discuss the Jeep situation that his daughter was involved in. In their discussion, Lon called my wife (to her father) that she was a liar and your son/manager said her car was a ^*^*^*^ (insert derogatory words) and was worth $100-300......on that note, my Father-in-Law turned around and said, I'm going to get the car and walked out of the office. Before my father-in-law could get to his car, Lon yelled to someone on his lot, "Did you tell them that we would fix the car?" and then Lon yelled to my Father-in-Law, "I'm rescinding".....sue me!!".
Shortly thereafter, Lon contacted my creditors and said he was rescinding any type of payoff of my loan. TELL ME WHO WAS DISRESPECTFUL ON NUMEROUS OCCASIONS!?!? The funny thing is, these two people, my wife and Father-in-law were the very people who highly recommended your establishment to me as they have personally known you for many years. I put my trust in you and your business.
In your rebuttal to my review, You falsely stated that "the (rear-end noise) was disclosed to me before the first test drive".
Truth: I PERSONALLY REPORTED THE REAR-END GRINDING NOISE TO YOUR SALESPERSON (Lance) immediately after I stepped out of the Jeep that I took for a test drive to Club Northwest and back. I stated that I didn't know if it was a rotor grinding noise or what? Lance stated that he didn't know about the noise and I was free to take it to Les Schwab to have it checked out. The Les Schwab employee said the rear brake pads were half way and the front pads were gone and needed to be replaced. NOTHING WAS SAID ABOUT THE REAR NOISE BECAUSE IT HAD NOTHING TO DO WITH THE BRAKES. Lance said Quality's mechanic would replace the front brake pads and check on the unknown rear-end noise.
Neither you, your son/manager or your salesman ever once disclosed in any way before I got behind the wheel of that Jeep.....that it had a rear-end noise. Does that even make sense that you would say that? Why would you have it on the lot if you had a "known" noise in the rear-end? After the Les Schwab visit, your salesman said that the rear-end noise was normal for Jeeps. My wife told him that I (her husband) have owned at least 3-4 Jeeps and never experienced that noise. (More to follow) read more
