Went in for my Recall and ended up having SUNROOF problems when I got it back. and then said the sunroof was like that when they got it. when it Was working fine befor I brought it in... then asked if I wanted to be charged to service the sunroof. lol NO Your not touch in my car again. read more

This is our ninth year purchasing and using the services at BMW Medford. We originally bought a BMW because of the great reviews the service department had. We have never been disappointed. They are the best read more

Rodney, Bill, and Kirk were fantastic partners in our deal for my new M2. In addition to being friendly and welcoming, they were perfectly accommodating of all of my requests and ensured the terms of the deal were clean and fair with no surprises. This is my third purchase from Medford BMW, and I'm ready for more in the future. They earn my highest recommendation; 5-star experience. read more

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AVOID THIS PLACE!! Medford BMW Pre-owned will attract you with a super nice deal/quote and then make you pay more when you come in. Experience 1: Oil change. The webpage says New customer oil change special $49.95. So I came in because it is right next to my place and then I end up with paying $120ish. The reason they give me is "It is true this is your first time coming in, but your car is not. The car is a used vehicle and has been registered with Herb Chambers before by the previous owner. So the car did not qualify for the discount". Excuse me??? BMW Medford, if this is true, if the coupon is depend on the vehicle not the customer, your couple title "New Customer special" is clearly misleading and false advertisement. Experience 2: Tire Change. The initial quote says $290ish total including the labor. And they end up charging me $400. The reason they gave me is the tire in the previous quote was obsolete(like in a week, that quote was literally one week ago) and they have to order a different tire which makes the new cost $400ish. I will confirm with BMW North American if the tire is obsolete or not. If not, this is clearly lies. In addition, communication was extremely bad. My call was transferred between the service and part departments. They were not able to find their old quotes until I walked in with their hard copy. Again, avoid this place. Their strategy is attract the new customers with reasonable quotes and increase the cost later. Be careful with this dealership. read more

I purchased a 2020 740i from BMW of Medford in April. Very friendly staff, and willing to work with me. Their price was a little higher ($4k higher for same color and same mileage, and one owner) than another dealership I looked into, but they gave me a good price on my trade- in, so I went with them. My only regret is ( and this isn't a knock on BMW of Medford) I wish I did more due diligence before I bought a 700 series, because I would have found out the depreciation on these cars is insanely bad. I paid $56k for my 740i in April, and now I can find three local dealers selling my exact same Imperial Blue/ cognac, one owner, no accidents, same mileage (35k) for $42k! I never would have thought in a million years it could depreciate $14k in just 7 months. I feel so incredibly stupid for buying this car. read more

My 2016 X5 needed new rotors, pads and an alignment. The service was friendly and execution efficient. Scheduling and parts order were easy. Service reps offered consistent updates and communicated clearly. Drop off took no more than 5mins. The loaner was clean, and the kids loved the new electronics. They finished the job on time and notified me immediately. Perfect experience! Definitely recommend their service. read more

AVOID THIS PLACE!!! The Service Dept was horrible, waste my money waste my time, just a garbage The people are in Medford nice , friendly and one of the calm , the happiest place to live in USA, but the people work in the dealership are nasty and racist. They are working a half way open their eyes in a whole day and throwing dirty look to the client whole time . They might have not enough sleep all the time or very disappointment with their job, i have no clue There are no any single the immediate use parts are available to use in there, the everything is behind at least a week or more than 10 days out, the terrible place to exist in there for BMW dealership business to run. The service advisor Nathan including their manager are disgusting ew Shame of you guys!!! read more

Great purchase experience for my 2023 BMW i4. Many questions answered and extra efforts by Justin Hanlin and Rodney Shultz made a big difference in the ordering and delivery process. read more

Appalling experience. Trip 1: Brought in my 2016 X3, purchased from Herb Chambers of Boston, for service after the smell of burning oil. $2000 to replace a component that had cracked. Not a problem, had a great experience. A couple weeks later we drive the vehicle again on the highway and the smell returned. We were preparing for a long road trip so I called Herb Chambers to explain the issue and to see if this is something that could be fixed prior our departure. Trip 2: Arrived on Saturday for our scheduled appointment on time but when I arrived the place appeared empty. I left my car in the pull in garage and waited in the lobby. After a little more than 30 minutes a service technician walks in eating Pizza. He apologized and told me they had a celebration and were all in the back having a pizza party. I told him not a problem and then proceed to wait. After another 20 minutes he finds me in the lobby and says unfortunately on Saturday's they only perform routine maintenance (inspection, tire rotation, etc...). I was frustrated and explained that I had been told when I called in that this wouldn't be an issue. He told me that unfortunately there was nothing he could do but suggested I speak with Jim "the big guy", who is their GM, as he might be able to help me out. Jim came out and told me the same thing. I then reexplained the situation and told him that when I called in I had been assured me that it wouldn't be a problem. I understand not having parts on hand, that makes sense, but why set an appointment for something you can't perform? He returned 30 minutes later with a mechanic who came out to take a look and said he could drive my vehicle around as they could no longer smell the oil (At this point the car had been sitting in their garage for nearly 90 minutes). The mechanic returned and identified the issue as a small crack in a plate that needs to be replaced and that they could see me on Monday and that they'd need a day to complete the repair. I explained that I was leaving for a road trip on Tuesday and had I known that they weren't able to do anything on a Saturday that I would have taken an appointment at another location earlier (which they had available). The mechanic told me the crack was very small and that there would be no problem if I chose to drive the car on our road trip. Jim (GM) then apologized for the communication issue with Herb Chambers and printed out a sheet of paper with the part needed $650 and said labor is typically $1200-$1500 for this job and that they would wave that due to the inconvenience and trouble. He set me with up a loaner and asked me to bring the paper with me so the service team would know. I set that aside booked an appointment and went on our trip. Trip 3: Returned to the dealership after our trip for the scheduled appointment at 7:30AM. Upon arriving I sat down in the lobby to wait for the tech and to pick up my loaner. The service manager came out after popping the hood and said that the job is larger and now requires replacing another component as well. When I asked what how much this would cost I was told "last time we did a job like this it cost around $2,500-$3,000. I asked if they would still wave the labor. They said "absolutely not". I explained to him how I had someone to the manager last time and this is what we had worked out. He told me that's impossible as he's the only person authorized to make such a deal. I asked for the name of the manager that was working that day. I described the gentlemen but he said he wasn't sure who I was referring to and mentioned someone other gentlemen that didn't sound familiar. But I told him that I'd wait for that person to arrive. Meanwhile I spoke with a nice lady in the payment window and asked if she could tell me the name of the person that had been working that day. I described the person and she said that's Jim. I asked if Jim was coming in today and she said that he should be there soon around 9AM. The other manager came back and I told him that I'll wait for Jim that he should remember me. Fast-forward to 9AM Jim arrives and told me that we never had such a conversation. They he waved the "inspection fee" $190. What!? The man sat there and lied. I'm blown away at the flagrant unprofessionalism and despicable customer service. I went in there expecting to pay for what we had agreed upon and then was told of a larger issue (again maintenance amount mentioned was identical!?) I was happy to pay for the other part. If the service manager hadn't of identified another issue I would have left expecting to return to pay $650 and then would have been given a bill for $1,500 over. I have purchased many new vehicles from both BMW and Mini all from Herb Chambers. We were preparing to purchase another vehicle from them this year. I will no longer support or recommend this dealership to anyone. Herb Chambers of Boston was always fantastic but this newly acquired BMW of Medford is unethical at best. read more

Worse car dealership in the state. They do not know what customer service is once they sale you a car they don't care.

Set an appointment two months ago and they did not have the parts required for the service I requested. I've had multiple issues with this stealership on multiple vehicles, hence me attempting to set an appointment two months ahead of time. Tried to give them two month heads up and they still fail. They can't diagnose problems correctly and I've caught them in lies. If they are willing to lie directly to my face about policies then I wouldn't trust them to diagnose issues for customers either. I would not recommend this place at all. Worst bmw service station I've ever been to. read more

I contacted BMW Medford for a 2022 X5 BMW. Joseph Tate and Kirk Lemley. This is an excellent dealership and both of the individuals I had contact with answered all my questions in a prompt and courteous fashion. I would highly recommend this dealership. The prices are also very competitive. read more

3 hours for an oil change when I had an appointment is ridiculous. They blamed this on being backed up, but never informed me when I repeatedly asked for updates. During my first visit, I paid for a complete inspection and estimate for anything that would need work. They "forgot" to mention certain things that needed fixed, then later gave the excuse that they didn't want to upset me with the high price... But I paid for a FULL INSPECTION. They made up for this by covering the difference and an employee discount on the other work, so I went with it. On the drive home after the work had been finished, my car began to overheat because they forgot to put coolant in it! When I called, they told me to put water in it and bring it back, like it was no big deal. I've had nothing but trouble with this place and I'm done. read more

Terrible service. This company does a 180 after they get your money. Service department lied to me on multiple occasions out of share laziness. Absolutely unnecessary. All they had to do was file my claim. I ended up taking my vehicle to Wakefield GMC who repaired my car in 3 days. DON'T GO HERE!! read more

My car went into "limp mode" while on a trip from California to my home in Washington. I took it to Medford BMW first thing the next morning, and they listened to my problem, and got me right in for a diagnosis. They understood the situation I was in, and went out of their way to take care of me right away, and had me back on the road before lunchtime. So many shops would have just said, "so sorry, we're all booked up, nothing we can do today". Shoutout to customer service writer Austin for his caring, customer service attitude. read more

Please check out Medford BMW. They are amazing! I will NEVER forget what they have done for my momma, poppa & myself. I promise you will NOT be dissapointed. Blessings read more

My step-daughter went to the dealership to purchase a used vehicle under 50,000 miles. Not only were they disrespectful in talking down to her, they also lied about doing a 360 point inspection. A year after purchasing the vehicle, 3 of the four cylinders went bad and the mechanic told us they had so much wear it had been happening for a long while. When we went to use the extended warranty the dealer told her she had purchased for $3,000, there was no warranty. Only a third party basic plan that definitely was not worth 3 grand. Consumer beware. read more

I had such a great experience here. Not only did Joe make this experience smooth and easy but the rest of the staff there was very friendly and helpful. Going to a dealership shouldn't feel like you will be attacked by vultures and this has by far been the complete OPPOSITE of that. You definitely feel valued and welcomed. Thank you to Joe, Lillian (Finance Manager) and the service department for making sure I was taken care of! read more

DO NOT TRUST THESE PEOPLE! I leased a car from them in 2019 when it was Lithia. Now its BMW, (not Lithia) ownership. They won't honor the lease with two months left they want me to give them $1600. They say the brakes need to be replaced when there's only 27,000 miles on the car and they won't honor the lease that I have agreement with. Furthermore because I am a woman they treat me like I'm stupid. Do not buy a car from these people ...they are crooks!! and rude. Nothing like Lithia was. read more

I just bought a 2018 X5 50i M Sport. Not only did I get a great deal but the customer service was fantastic. Joe was my salesperson and he was very patient and easy to work with. I did the delivery with their BMW Genius, Tim, who knows everything about their cars. Even scheduled a follow up with Tim to answer some questions that came up after I did the initial delivery and he was happy to help. I highly recommend this dealership whether you are looking for a BMW or a nice used car. This dealership feels very warm and inviting when you visit and I find myself just wanting to hangout there. read more

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Great car buying experience! Eric, the salesman, Tim, BMW Genius, Brandon, service, Joe, the general manager, Jeff, and Lillian, finance, were professional, knowledgeable, friendly and extremely helpful. I could not have asked for a more pleasant experience. I'm actually looking forward to working with them in the years to come. HIGHLY RECOMMEND!!! read more

Fantastic! My 640i engine light came on Sunday afternoon while visiting Grants Pass. I stopped at Medford BMW when they opened at 7:30am Monday morning, as I needed to drive home to Elk Grove. Brandon Martinez professionally and friendly greeted me and assured me he would have car checked right away. Next sent a shuttle to take me to and from Spicers for breakfast. Shortly after breakfast, Brandon called and said it was just the gas cap not being sealed and he cleared engine light. Shuttle picked me up and I see my car has been vacuumed and washed - wow! It gets better - no charge for work performed, very nice. They sent me on my way with a free tasty espresso. Five stars for Brandon Martinez and Medford BMW! read more

Medford BMW - Tasty espresso!! - Car Dealers Near Me - Medford, Oregon

Mike and Brandon in service always go above and beyond to help me with any issues I have with my car, which I'm sure can be frustrating and tedious to them because I know pretty much nothing about cars. They are so patient and willing to explain things to me and help me with my car no matter how small the issue may be. I am always blown away by how quickly I am in and out of there, and how kind they are to me. They really make customers feel valued and taken care of. I can't thank them enough or put high enough stars on this rating to express how great they truly are! You will not be disappointed by any employees there - always put their customers first. read more

This review is probably long overdue. Had a great experience here. Got exactly what I wanted, felt like I was treated right and got a good deal. The way they do business at Medford BMW is completely different than what you get at other car dealerships. Rather than meeting with the typical pushy salesman and going back and forth with the guy behind the glass, I met with a nice, experienced salesman and then closed a deal with the manager with a very straight forward negotiation. Kudos. If I was still in the area, there is no other place I would buy a car. What is cool is that they sell more than just BMW's too. Think about stopping by this place if you are looking for a new car, regardless of make or model. read more

Had the 98 528i car in here to checkout intermittent overheat condition; they kept the car for the day, shuttled me back/forth from my motel in Ashland as a courtesy. Picked up the car and was told they found no problems but did bleed some excessive air from the cooling system (that will cause my issue!) - I asked how much I owned and they said 'no charge, we did not fix anything on your car'. I was astounded, particularly as I live in Southern California and won't exactly be coming back for routine service work - this kind of 'service' is unheard where I live; no wonder so many Californian's have moved to Oregon. 2 thumbs up here! read more

Medford BMW does a good job at ensuring that their customers are satisfied. As with all businesses they for sure have room for improvement. Overall Service is amazing, and Brandon is always in a good mood and willing to help. In sales I would recommend ANY of them. However I have direct experience with Kelley Clarke and she is AMAZING! Also my cousin's brother purchased a car from Justin and he had a great experience. I recommend seeing them as the General Manager is also there for his customers and ensures the place is running smooth. Give them a chance! Just remember no used, or new auto is perfect. read more

Josh, Brandon and Mike in the Service team are the best of the best of BMW service providers. They saved my butt in a tough situation with a flat tire in the middle of a road trip and got us sorted in time to save a very important meeting. They got creative and were determined to help us. I can't thank them enough. read more

I was traveling from Seattle to Medford and an indicator light came on as I was arriving. I was able to book an appointment that evening for the next Morning. Everyone was so helpful and kind, they had me back on the road with in a few hours. They even called me the next day to make sure the car was running OK. Great staff and service. Just a great BMW experience. read more

I had a great experience with Brandon Martinez at this BMW location. He was so helpful and friendly. He and the staff went above and beyond to take care of my vehicle situation. It took two tries, but it was so worth it. I had follow up phone calls made to me both times...just to check and make sure my vehicle was running as it should. I greatly appreciated Brandon's help and friendly demeanor. I highly recommend this BMW location for all of your BMW service needs. Thank you Brandon! read more

Lauren is service is an absolute gift... he is always helpful and gets the job done... Thank you so much

Literally the worst dealer ever took my car to get fixed and they told me they needed 1,000 just to even start working like what??? And the best part was that these "bmw tech" guys told me they had to do research like what didn't you go to school to be able to see what's wrong yourself. Don't waste your time here go to a real mechanic. They had my car for 3 weeks didn't fix anything at all they did was break some led strips I had in the car, not only that but there service is so trash kept being told they'd call me later in the day or the next day and would never get a call back till I called them smh. I then took it to my mechanic and had it fixed for $500 in under a day great to go bmw tech guys read more

Each time I planned to look at a vehicle the sales rep that handles internet sales said the car wasn't there or available. I was on my way there to look at another car that was available according to one of there salesmen. I got a call right before I got there from the internet sales rep saying the car was lent out and not available. I bought a car from a different dealer read more

Don't get your car serviced here unless you want to spend 3 hours getting your oil changed with no apology. I did however receive lot's of excuses about how much time it takes to do an oil change and that it is not always fast. You are better off going somewhere where people value your time enough to tell your oil change will last longer than 1.5 hours and at least offer to buy you lunch for the inconvenience. read more

We found a used X3 online at Medford BMW. We live in the Portland area, so called and arranged to put a deposit on the car to hold it for us until the weekend. We made flight arrangements to fly down, buy the car and drive home. The next morning they call to tell us the car has been sold in spite of the hold/deposit. Not the level of customer service I expect from a luxury car dealership. read more

Update: Through the course of dealing with these folks, I've had more good experiences. Most recently, Brandon really hooked me up when I called in the same day about a minor issue I was having with my car I purchased here. Thanks, Brandon. read more

I had a wonderful experience at the Medford BMW Service center. I came in for my appointment from out of town and was given a rental car to do some errands while I wanted for my X5's routine service. They told me it would be about an hour and a half, and when I returned, my car hadn't moved into service yet... BUT, they rushed it in, and while I did another hour of errands, they performed my oil change and car wash. They apologized for the wait and made an extra effort to make sure I was satisfied. Even though I had a little longer wait than promised, I will definitely be back! read more

Everything was fine, until I chose to simply pay for the diagnostics and have the starter replaced at a different shop. As soon as the Service Advisor was told I wanted to simply pay for the diagnostics, he dropped the quote by $300! That would have been fine in and of itself (though shady!), but he then didn't want to surrender the car keys to me, saying "the car was on the fire lane" so he asked to have the other mechanic pick them up from him. When Autohaus came to retrieve the vehicle, Lawren(?) chastised him for "stealing their clients". What? I had fully paid for their service, which had left a sour taste in my mouth. Come to find out, the starter had been left partially disassembled. Sabotage to make it harder to retrieve? Either way the work I paid for was not complete. The car wasn't properly reassembled! read more

We were visiting Ashland, had a flat tire and discovered we didn't have the key to our locking wheel lugs. We called Paul at Medford BMW and he talked us thru the process, got us set up with new tires and promptly serviced the car. He even recommended a great place for dinner that night. Little did we know but we had a cracked wheel. Back the next day and Paul had his service guy immediately trouble shoot the car. Again he suggested places to eat and things to do for the day while we waited for the new wheel to come up from CA. It was not the situation you want during a vacation...but Paul made the experience much easier. We enjoyed the extra day seeing Jacksonville, OR and eating some great food thanks to Paul! Really great service....above and beyond. read more

I have owned several BMW's over the past 20 years and have worked with many different dealers. Without question, Medford BMW is by far the best dealership that I have ever encountered. Everyone, from the salesman, sales manager and finance manager, were acutely focused in making our transaction and delivery a seamless and enjoyable experience. There is no high pressure sales. Only genuine concern for great customer service. I drove over 400 miles each way to purchase my 2014 X3 from Medford BMW because of their superior service. I highly recommend them to anyone interested in a BMW. read more

Even after informing them that we purchased a vehicle elsewhere and asking that they discontinue contacting me about vehicles they had for us to come see (as well as posting a prior review concerning this) they continue to call. Just received calls from two different salespeople within minutes of each other, so obviously they do not pay attention to communication with them (or do not care). Dealing with Lithia dealerships has not been a pleasant experience. read more