Gipper is low pressure and creative, we were offered a very attractive compromise to our original…read moregoal thru his quick thinking- Sales manager Josh also very helpful in making our deal come together- these two gentlemen provided value in their combined teamwork and expertise. Thanks guys! Kristin and James

Deceptive practices. Detailed the car to hide massive pitting across the hood. Used fragrance to…read morehide carpet stains and odors. Used sketchy after market products from 3rd party shop to replace catalytic converter. STAY AWAY! This post won't stop them but I believe in Karma.

***EDIT*** The owner…read moreof the establishment got ahold of me with a sincere apology regarding the situation. He offered his services if I were to decide on picking out a vehicle in his establishment or outside of it. I did end up finding a used vehicle via private party though having the owner reach out to me personally regarding the situation and how humbly he handled it- I give kiddos to him as there aren't many used dealerships anymore with this kind of customer service.

They have a $4K 'market adjustment' on all their cars. This is not the case for other local Subaru…read moredealers including Eugene, Bend, or Klamath Falls. Those dealers offer at least a modest discount. Second problem was the sales staff.. told one individual we were just looking, don't need help, no thanks three (3!) times in a short visit. He tried to tell me that we were obligated by visiting their business and viewing their wares to have a discussion with them. Really? Won't go back. Not even for service. Don't trust them. Fortunately the nearby dealer in Klamath Falls is professional, well stocked, priced reasonable, and staffed by trained sales staff so we purchased our vehicle from them.

If I could give more than 5 stars, I would without a doubt…read more Mallory is a absolute gem, the owner Brody is one of the nicest men Ive ever met as well as the finance guy Rich. All already amazing experience here. I went to several other dealerships before someone recommended Valley Boys Auto, I didnt have much hope after getting the run around from 3 other local dealerships I was mentally exhausted and felt defeated. Upon doing business with Valley Boys Auto I was treated like more than just a credit score, more than just a paycheck or a number, Valley Boys treats you like family! I will be back once I pay off this truck, I will not go anywhere else. Theres a reason Valley Boys Auto was named BEST OF SOUTHERN OREGON for years in a row, I'm sure they are going to win it again this year too. I am incredibly happy with my new to me truck and can't say enough good things about this dealership, owners and sales people. If you are looking for HONESTY and a good reliable vehicle, VALLEY BOYS AUTO is your place to go.

Mallory was amazing and they found us the best rate!!! Got a great deal on my trade in and she…read morefound stuff for my kids to do while paperwork was getting done. Family friendly and quality vehicles! I have never felt more taken care of by a dealership than I have at Valley Boys Auto Sales.

Awesome love my new Cadillac XC90. Great experience. Joel and crew were great. Shouldn't require 85…read moreletter

We brought our car in three weeks ago left it there picked up car and now is still not working . We…read morepaid over 1000 . Dealership would not answer my husband or return call I showed up in person to Chevy dealership. I asked to speak to a service manager. He said he didn't have any time at this time so someone else could take care of us not happy. they told us to bring the car back . I hope care is fixed . Not happy

Brian Munoz the general manager was completely disrespectful and rude to me on the phone…read more Absolutely horrific customer service skills. Very argumentative, dismissive of my feelings, and kept interrupting me after I listened to him. I will never buy anything from this dealership and would recommend you go to a different dealer.

Buyer Be Aware. Bought a truck from there. Had to have tires on it before making the first payment…read more(within 30 days). Tire blew out. The inside of tire was worn terrible. Manger told me that noone at Les Schwab knows what they are talking about and only there to make money. I should have just went somewhere and bought 1 tire. Manager very rude! Ford 150 told me I should have been able to get full set for $800. Now the truck is experiencing tranny issues.

My husband bought a Jeep from Neal Cady. yesterday and he had such a great experience. He is great…read moreto deal with and works to get you the best deal you can get. He is very knowledgeable in his vehicles and helps you to understand everything that you need to understand about purchasing a new vehicle. I have been thinking about trading in my Truck I wanted to go see Neil today and see what we could do. He helped us out today and we are so grateful for not only his knowledge. But he is so fun to work with. I am very satisfied with our purchase not only yesterday but also today. If you are thinking about trading in your vehicle or just wanting to purchase a vehicle. Don't wait!! Go see Neil. He is the absolute best!! Hands down. I will recommend Neil to everyone. Best experience I have had purchasing a vehicle ever.

Trust the negative reviews. I have had horrible service here with every 5,000 mile service…read moreappointment since purchasing my '24 Toyota from this dealership. The sales process also left me with a sour taste as they tried to pressure me to make a decision before walking off the lot. Each time I am startled to discover I can, indeed, be more disappointed in the service department's attitude and execution. So sad I have to deal with this place. I may just start using Les Schwab and eat the cost. Warrantied service or not, sometimes it's just not worth it to deal with this location. THUMBS DOWN

Cesar is an excellent salesperson; I highly recommend him. Please consider reaching out to him if…read moreyou are in need of a vehicle. He is very friendly and knowledgeable!

I visited the Honda service center specifically to address an active recall on my vehicle's…read moreheadlight. During this initial consultation, I spoke directly with Brandon "Ray," who, after thoroughly verifying my vehicle's VIN, confirmed the recall's validity. Crucially, he explicitly informed me that the necessary replacement part needed to be ordered and that the entire service would be covered under warranty, incurring absolutely no cost to me. Relying on this clear assurance, I left with the understanding that the repair would proceed free of charge. This initial consultation alone required me to adjust my work schedule and take time off. I received a call from Ray, confirming the arrival of the required part. We then scheduled a dedicated appointment for me to bring in my vehicle for the repair. Once again, I made the necessary arrangements, including taking a second day off from work, to ensure I could facilitate the vehicle drop-off for the scheduled service. However, upon my arrival for the scheduled appointment and drop-off, I was directed to a different service representative. To my considerable surprise and dismay, this new representative informed me that the headlight recall repair would incur a charge. This sudden and unexpected introduction of a cost directly contradicts the unequivocal assurance I received from Brandon "Ray" during my initial visit, where it was explicitly stated that the recall service would be performed under warranty and without charge. The conflicting information regarding the service cost, especially after making significant personal arrangements based on Brandon "Ray's" word, is not only deeply confusing but also exceptionally frustrating. The inconvenience of taking two separate days off from work - first for a consultation and then for the scheduled repair - has been substantial and entirely wasted due to this inconsistency. Brandon "Ray" made a commitment & now it's not being honored. I believe it is reasonable to expect consistent and accurate information from Honda, especially concerning safety recalls. Be careful taking your vehicle here.

Tristin and staff did a great job assisting me in buying a hybrid on a limited budget. I highly…read morerecommend. I love the car and would go back again if I ever needed another one. I am lucky to have found them as I am new to the area And did not want to do a lot of competitive shopping. Give them a shot!

You can improve your honesty, integrity and overall customer service . I was misinformed,…read moreswindled, taken advantage of and treated horribly after repairs were needed immediately after purchase. Check engine light came on, on my way home from the dealership. The day of purchase. I was informed that I had to pay out of pocket for the pre-existing repairs that were needed. Or "wait the 30 days for the warranty to possibly pick it up." With my experience, warranties do not pay for pre-existing repairs. Nor should they have to. This establishment is full of greedy, dishonest employees and management. So I took my vehicle elsewhere to have the repairs completed. I was informed by my mechanic that I could have returned the vehicle and gotten out of the contract, 2 weeks to late. I spoke with the previous owner of the vehicle (found paperwork in glove box) and they stated that they informed the salesman of the same repairs that I experienced. I would highly recommend taking your business elsewhere instead of paying for high priced junk that the business does not take accountability for. I will be going through a lengthy court process to resolve my issue. I hope my review can help future buyers from the same headache.

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

If you want a sprinter go here! Mike will take care of you. If you need sprinter service Shannon…read morewill take care of it!