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    Pacific Crest Auto Sales

    4.2 (5 reviews)

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    Lithia Honda in Medford

    Lithia Honda in Medford

    (88 reviews)

    Cesar is an excellent salesperson; I highly recommend him. Please consider reaching out to him if…read moreyou are in need of a vehicle. He is very friendly and knowledgeable!

    I visited the Honda service center specifically to address an active recall on my vehicle's…read moreheadlight. During this initial consultation, I spoke directly with Brandon "Ray," who, after thoroughly verifying my vehicle's VIN, confirmed the recall's validity. Crucially, he explicitly informed me that the necessary replacement part needed to be ordered and that the entire service would be covered under warranty, incurring absolutely no cost to me. Relying on this clear assurance, I left with the understanding that the repair would proceed free of charge. This initial consultation alone required me to adjust my work schedule and take time off. I received a call from Ray, confirming the arrival of the required part. We then scheduled a dedicated appointment for me to bring in my vehicle for the repair. Once again, I made the necessary arrangements, including taking a second day off from work, to ensure I could facilitate the vehicle drop-off for the scheduled service. However, upon my arrival for the scheduled appointment and drop-off, I was directed to a different service representative. To my considerable surprise and dismay, this new representative informed me that the headlight recall repair would incur a charge. This sudden and unexpected introduction of a cost directly contradicts the unequivocal assurance I received from Brandon "Ray" during my initial visit, where it was explicitly stated that the recall service would be performed under warranty and without charge. The conflicting information regarding the service cost, especially after making significant personal arrangements based on Brandon "Ray's" word, is not only deeply confusing but also exceptionally frustrating. The inconvenience of taking two separate days off from work - first for a consultation and then for the scheduled repair - has been substantial and entirely wasted due to this inconsistency. Brandon "Ray" made a commitment & now it's not being honored. I believe it is reasonable to expect consistent and accurate information from Honda, especially concerning safety recalls. Be careful taking your vehicle here.

    Hyundai Medford

    Hyundai Medford

    (80 reviews)

    Tristin and staff did a great job assisting me in buying a hybrid on a limited budget. I highly…read morerecommend. I love the car and would go back again if I ever needed another one. I am lucky to have found them as I am new to the area And did not want to do a lot of competitive shopping. Give them a shot!

    You can improve your honesty, integrity and overall customer service . I was misinformed,…read moreswindled, taken advantage of and treated horribly after repairs were needed immediately after purchase. Check engine light came on, on my way home from the dealership. The day of purchase. I was informed that I had to pay out of pocket for the pre-existing repairs that were needed. Or "wait the 30 days for the warranty to possibly pick it up." With my experience, warranties do not pay for pre-existing repairs. Nor should they have to. This establishment is full of greedy, dishonest employees and management. So I took my vehicle elsewhere to have the repairs completed. I was informed by my mechanic that I could have returned the vehicle and gotten out of the contract, 2 weeks to late. I spoke with the previous owner of the vehicle (found paperwork in glove box) and they stated that they informed the salesman of the same repairs that I experienced. I would highly recommend taking your business elsewhere instead of paying for high priced junk that the business does not take accountability for. I will be going through a lengthy court process to resolve my issue. I hope my review can help future buyers from the same headache.

    Mercedes-Benz of Medford

    Mercedes-Benz of Medford

    (65 reviews)

    Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

    If you want a sprinter go here! Mike will take care of you. If you need sprinter service Shannon…read morewill take care of it!

    Pacific Crest Auto Sales - car_dealers - Updated May 2026

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