Honest People, Real Help The day before starting a new job out of town, I was picking up groceries to help my family when someone accidentally hit my parked car. They didn't run--they stayed, and were kind about it--but the car was stuck and damaged enough that it had to be separated with help from a very gracious police officer. Unfortunately, it was totaled. I had no time to spare, no backup car, and no easy options. That's when I found Rigs and Rides in Grants Pass--and everything changed. These men are not your average car salesmen. They're financial pros who went above and beyond, spending hours working to get me the best possible deal. Not just a deal. The right deal. One that was affordable, fair, and something that would actually help me--boosting my credit and securing a vehicle I could count on for years to come. They were kind, patient, honest, and genuinely cared about my safety and long-term well-being. I never felt pressured. Just supported. Thanks to them, I drove away in a beautiful Volvo that handles like a pro ice skater on butter--smooth, reliable, and with room to carry everything I needed for my new beginning. If you're looking for a dealership that sees you as a human being, not a commission, go to Rigs and Rides. They care, they hustle, and they deliver. read more

I purchased a vehicle from Rigs and Rides on June 24, 2025. I am writing this review on November 18, 2025. As of this date I have not received a title for my vehicle. The dealer has attempted to lay the blame on the Montana Department of Motor Vehicles. I purchased the vehicle in Grants Pass, Oregon. I reside in Montana. The dealer has attempted to lay the blame for the delay on the Montana DMV. I find this very suspicious. Additionally, the dealer told me that two letters were sent to my address in Montana, I did not receive either letter. The letters were supposedly to inform me that there was a delay in the paperwork beyond their control. The dealership has been less than willing to assist me. I strongly recommend not purchasing a vehicle from Rigs and Rides. I am 67 years old. I have purchased at least 40 vehicles in my lifetime. This has been the worst vehicle purchasing experience of my lifetime. Incredibly incompetent and rude staff once the sale was done. read more

Would not buy from them again. The windshield of the car we bought had been replaced incorrectly and covered up to look correct. Someone had vomited in the floor of the rear driver side. Although they had tried to clean it, it was covered by the mat and we did not catch it. We asked about a smell in the car and they could not smell it, sure! The folks are nice enough, but I would not recommend them. read more

My sons and I began what was a 1 year plus search for a used vehicle for my very disabled friend. We checked in with Tom at Rigs & Rides several times during our search but here was nothing that she could physically get into, let alone drive. Tom and staff were always friendly, helpful, and above all, patient. The vehicle that fits my friend came into Rigs & Rides stock, and several visits later, became my friends ticket to independence! Thank you Tom and all the folks at Rigs & Rides! Love your committment to customer service-you're the greatest! read more

I was considering two vehicles here and they had no problem having both inspected by a third party before I made my decision.

The sells associate was very rude and disrespectful. They tried acting like they didn't know what we were talking about . NEVER going back the have went down hill in the last few years . How rude the associate was and how he yelled at us instead of asking us nicely to not doing something is not okay . read more

My SO and I have spent a few weeks looking for a new car as our daily driver was finally starting to have enough. Instead of putting the money into fixing that car up, we figured we'd by a new-to-us vehicle. It was a long process looking for a car not only in our budget, but also suitable to our needs. There were a few vehicles from this lot that popped up and caught our eye, but there was one in specific we really liked the look of. After contacting my bank and setting up an auto loan, we went down to Rigs & Rides and test drove the vehicle of our choice. Before hand, Craig gave us a splendid pitch on it. He wasn't pushy, and was open with his knowledge on the car. He was also very upfront with us with how Rigs & Rides handles sales, told us we could take the car around town, on the free-way, try it out as if it was already our daily driver and to feel free to take it to our mechanic and have it checked over. The vehicle itself was very clean on the outside, inside almost equally so aside from some minor, expected wear usage, but it had been cleaned up very nice. He set us loose and off we went! Note: Due to gas theft from their lot, they have to keep the tanks low on fuel. Completely understandable, but just a PSA from me to you to double check that gauge before you leave the lot. :) After driving it around, we really liked it and believed it to be a reasonable rig for the price, mileage and look. Now comes for the craziness! So, I thought that the process with my bank was going to be fairly straight forward, but due to some misunderstandings on my part and my bank's, the actual buying process was thrown into a little chaos. We ended up driving back and forth between the bank and the lot a few times, haha! But the entire time Craig let us keep driving the vehicle, which really helped add to the peace of mind. On the second to last return to the lot, Craig called my bank representative (who was a lovely help, btw! Love Rogue CU) and got everything sorted out on our behalf. This was extremely appreciated as this was both of our first official on-lot car purchase and so this was all new to us. After sorting out the wrinkles that had formed, everything was in order! Craig took the time to explain everything in the documentation and didn't rush us through it. It was over all a very pleasant and fun buying experience. Craig is an excellent sales man and I truly am thankful for his patience with us. Note2: There were a few people who showed up while we were there and he was sure to acknowledge them while not putting us on the back burner. He was extremely busy and was juggling A LOT of stuff, but he handled it calm and well. Note3: Look into the CUDL program! We had never heard of it before and it would have made our buying process much easier. Since I was already approved for the loan through my bank, it would have been a hassle in and of itself to switch over to CUDL. But it might work for you and would be worth looking in to! Note4: When we went in, there was a decent selection on the lot. There were actually 3 other rigs (2 of the same make) that we had had our eyes on, but really wanted the one we walked away with. I feel confident in our purchase and if there are any changes, I will update this review accordingly. read more

I went to this place in hopes to buy a car but when I got there the associate was very unpleasant and wasn't taking anything I said seriously. The car had scratches and rips in the seats and the bumper wasn't even on all the way! After I told him about the price being way too high he laughed and said it would only drop "50 bucks" also when I was in his office they had a paper hanging up talking about the corona virus and in parentheses said the "Chinese virus".... racist.!! Hopefully no one else wastes their time here. read more

DO NOT BUY A CAR HERE! They are liars! Not only did they sell a car to someone else, that I was in negotiation for (and had agreed to buy and had an appointment to finish the paperwork & pay my down payment for), but the owner was rude to me and made it clear that he didn't care if I came back. He told me that I should've put a deposit on it if I had really wanted it, which I would have if I thought I needed to(but the salesman never even mentioned a deposit). On top of not getting the car, now my credit has taken a hit for the credit application I put in for this car that they sold out from under me. read more

Even with Covid-19 we got immediate, friendly, no pressure service! They were very very accommodating to my mom who has breathing issues. They were also accommodating with the method of payment. Stayed an extra hour just talking! read more

They wouldn't show me the Carfax report, and couldn't get the printer to print what was on the screen, until it was time to print the contract, then the printer worked. They said not wrecked, Toyota dealership says wrecked so you decide, honesty doesn't exist anymore. read more

We bought a car from Marlin and he insisted we took the keys from him. I didn't appreciate being called a liar in so many words. P.S. Thanks for the t-shirt read more

Went to look at a car and they showed me one that wasnt cleaned it was filthy inside full of cigarettes and stains and just stunk. They than said you get what you pay for they should of been embarrassed to show that but they wernt and then they where really pushy amd rude read more

DO NOT BUY A VEHICLE FROM THEM! THEY SELL LEMONS! I purchased a Dodge Neon, I am a student and needed a car. The car had 56,000 miles on it and he told me it was a clean title. That car broke down repeatedly , after 1 week of purchase. I had to have it towed, i told him that the car wasn't working and that i had to pay another $560 for repairs. They did nothing, they were not helpful sold me a crap car that i had to put money towards. They do not give a damn about quality vehicles, DO NOT GO HERE! not helpful! read more

I would not recommend buying a car from this business I had a friend by a car and the very next day it had a transmission leak and they would not fix it or try to make it right so after buying the car she had to pay for the transmission to get repaired. You would think after buying a car from these people and the next day it goes bad that they would do anything to try to make it better but all they did was get on the defense try to intimidate my friend and then send her to a shady transmission dealer to get it fixed so if you want a car that runs for more than one day do not do not do not buy from these people read more

These guys were really nice and they got me into the exact truck I wanted. I came in with a tight budget and a lot of needs. They handled it all. Helped me get financing through a local credit union. I left with a beautiful truck and no regrets! It was especially nice after how rude the larger lots were to me! read more

Drove down from Gold bar wa and made a great buy. It was worth the 14+ hour trip. Joshua was more then willing to work with me on the deal and meeting on Sunday. Thanks! read more

Buyers be aware!!! I bought a truck in 2013 that included a "lifetime engine warranty". My engine had a complete failure and I was told that they could not help me because their insurance company did not have my VIN on record. I feel that it would be their responsibility to step up since it was sold under false pretenses. I fought with them for a month to no avail and now I have a truck that I only put 20k miles on it that I can no longer use. read more

V ery nice and friendly sales people. No pressure to buy. They have a lot of knowledge of the vehicles and are more than willing to let you test drive and make sure you get the car you are looking for at the price/budget you need. They have several financing options are lower than most the other car lots in the area. This lot wasn't my first I went to, but because of the service and help I got. I decided to make this the last. read more

This was the best experience I have ever had purchasing a vehicle. Josh is not your average car salesman. He is honest and really wants to make sure you have to right car for you. I love my new Truck and will definitely be coming back in the future. I highly recommend Rigs and Rides for your next car purchase you won't be disappointed. He even made sure to go thru all the different warrantee options with me to make sure I had the one best suited to my needs. Even though they were very busy he took the time to make us feel like friends and to make sure everything was in order so I could drive home to California. Seriously can't say enough good things about this dealer. read more

Looking for a good clean vehicle at fair prices? This is the place. Great inventory, good honest people... just what you want when buying a vehicle. I personally give a high recommendation for this business! read more

My husband and I had a poor experience with Rigs and Rides. It is my opinion that Rigs and Rides did not follow through on their end of our contracted agreement. We had a pleasant experience with the sales associate when we first brought in our 2002 Chevrolet Silverado to Rigs and Rides for consignment. However, the agreement stated that we were to receive $12,000 from the sale of our truck. We received $9,800. When we questioned the sale and asked for receipts we were treated unkindly. We were told that though the truck sold for $12,999 the sale included a trade in. Am I wrong to believe that It was their choice to take a trade in for the sale of our vehicle? Should I be penalized for their choice? If the new owner purchased my truck and partial payment was used by Rigs and Rides accepting a trade in, I believe that I should have still received my net of $12,000, not $9,800. I was not called or informed about this sale. Unfortunately, Rigs and Rides has not been in agreement with my opinion. We have written a formal complaint to the Department of Motor Vehicles and to Rigs and Rides. We are hoping that Rigs and Rides will do the right thing and pay us our remaining balance or we will be bringing this to the Civil Court. It is my opinion that one should NOT do any form of business with Rigs and Rides. HOWEVER, if Rigs and Rides does pay us our remaining balance I will make sure to re-write this review. read more

Do not buy a car from rigs and rides! I bought a mustang from them i have almost spent $1000 so far and i still have to put more money into it, the warranty is a joke too doesn't cover crap that goes wrong with it. Go to a real dealership where you get what you are paying for read more

Never buy a car from Southern Oregon Wholesale Rigs &Rides. Bought a 12,000 vehicle they told me was in good working order and two days later the check engine light turned on and the transmission started to shift hard. I called the car lot and was promptly reminded that I bought the car "AS IS" and it was my responsibility to fix it. Luckily the loan hadn't gone through and I was able to cancel the contract only to endure hours of constant cussing and degrading comments from the owner when I tried to get my trade-in back. The owner even called the police on me, fabricating a story that I had threatened/harassed his family because I had mentioned our kids went to the same school and we lived on the same street. These people are liars and cheats and if you want to get ripped off and cussed out and treated like dirt then purchase a vehicle from them, you won't be disappointed!!! read more

I have known Josh Bancroft since the Early 1980's and there is not 1 person I have known since who is more honest or helpful. When my sister in law wrecked her car I called Rigs & Rides and they were not only willing to help get her into a new car they helped her get Great Financing. Next time I need a new vehicle Rigs & Rides will be my Choice. Love you Guys read more

Josh and his crew are awesome! I have purchased 2 vehicles from Rigs and Rides in the past few months and are very happy with the service and support. They have a wide variety of different vehicles and prices. I have referred several friends to Josh and his crew. Please consider them for your next car! read more

Amazing customer service, very honest and up front and no pressure, will definitely be going back. They helped me find the car I wanted. It was a great experience. read more

If I could go back and buy a car I would NOT purchase a car from rigs and rides. They are the definition of Un reliable when it comes to correct information. I will admit I should have did my research when they told me how much the car I was purchasing was worth. I of course am now upside down on a car I bought a few months ago because I trusted the wrong people. Very relatable people but they can't be trusted. I am very Un satisfied with the lies I was told not only about my car and how much it is worth but the additional auto protection I purchased which was added to the loan. My first car buying experience was a terrible one... Thanks rigs and rides. . .You guys suck. read more

I feel very fortunate to have found this dealership and the wonderful people who have helped me so much. Initially Craig helped after I saw a car on KBB, emailed them and was contacted immediately, and I came to see the vehicle from California. I had a very challenging situation with great credit, but negative equity on another car with too high of a payment. Both Craig and Marlin listened patiently, cared, and worked diligently on my behalf. I bought a beautiful older Forester with a great payment, and was able to place my newer vehicle on consignment which helped to sell it, using their networking and contacts thru website and social media. It was a miracle and a blessing and a huge weight lifted, all because they cared enough to help me. Josh was wonderful with the final deal and my phone calls. How refreshing to find some down to earth gentlemen with integrity, humor and heart. Thank you! read more