Honest People, Real Help…read more The day before starting a new job out of town, I was picking up groceries to help my family when someone accidentally hit my parked car. They didn't run--they stayed, and were kind about it--but the car was stuck and damaged enough that it had to be separated with help from a very gracious police officer. Unfortunately, it was totaled. I had no time to spare, no backup car, and no easy options. That's when I found Rigs and Rides in Grants Pass--and everything changed. These men are not your average car salesmen. They're financial pros who went above and beyond, spending hours working to get me the best possible deal. Not just a deal. The right deal. One that was affordable, fair, and something that would actually help me--boosting my credit and securing a vehicle I could count on for years to come. They were kind, patient, honest, and genuinely cared about my safety and long-term well-being. I never felt pressured. Just supported. Thanks to them, I drove away in a beautiful Volvo that handles like a pro ice skater on butter--smooth, reliable, and with room to carry everything I needed for my new beginning. If you're looking for a dealership that sees you as a human being, not a commission, go to Rigs and Rides. They care, they hustle, and they deliver.

I purchased a vehicle from Rigs and Rides on June 24, 2025. I am writing this review on November…read more18, 2025. As of this date I have not received a title for my vehicle. The dealer has attempted to lay the blame on the Montana Department of Motor Vehicles. I purchased the vehicle in Grants Pass, Oregon. I reside in Montana. The dealer has attempted to lay the blame for the delay on the Montana DMV. I find this very suspicious. Additionally, the dealer told me that two letters were sent to my address in Montana, I did not receive either letter. The letters were supposedly to inform me that there was a delay in the paperwork beyond their control. The dealership has been less than willing to assist me. I strongly recommend not purchasing a vehicle from Rigs and Rides. I am 67 years old. I have purchased at least 40 vehicles in my lifetime. This has been the worst vehicle purchasing experience of my lifetime. Incredibly incompetent and rude staff once the sale was done.

I scheduled an oil change 2 weeks in advance, then left my vehicle the night before with keys in…read morethe drop box. At 3pm the day of scheduled service I called the service department & got a recorded message to leave my number and they would call me back. At 4:30, still having not received a call back, I went to the dealership only to find that my vehicle had not even been touched. Service manager excuse "I've had so many calls today. Wouldn't calling customers who scheduled a simple oil change 2 weeks in advance take priority over other calls? I took my keys and business elsewhere and will never do business with Lithia again. I am ready to buy a new RAM, but will drive to Roseburg, Eugene or further north to find a RAM dealer that s NOT Lithia rather than deal with Lithia.

Beware... Went there for 4 new tires, good sale going on and…read moreclose to home. Turned out to be a bad experience. The parts sales guys were very helpful and kind. Had poor help at the service department. After tires were installed on a relatively new 4runner with under 50k miles with warranty. They ended up breaking 3 out of 4 TPMS sensors. Wanted almost $1100 bucks to fix. Now tell me how it is my fault that when they put on the new tires, balance and alignment on car. Back for drifting to the right, and vibrations between 60 and 65mph. Then they told me to visit Les Schwabb because they have a better balance equipment something called road force. In the end I had to pay for the parts ~ $340 bucks. Plus, other problems like not ordering me a ride back home. Forgot to order parts for a good 10 days, found out once I called again to see what's up. Main Manager emailed wanting to talk but he never returned 2 calls with messages. So, avoid their service dept at all costs, plus they are very expensive compared to other places. ie- Toyota wanted $650 for repair and they wanted $1100, then they said we will match Toyota price. Then just pay for the parts that we broke.... On a side not they drained my battery during working on it all day. I had taken my daughter and her 4-month-old baby out for lunch in Medford and when getting back to our vehicle it would not start and needed a new battery, Toyota was great and did it in 20 mins.!

DON'T BE A STUPID SUCKER! all car dealers from small corner lots to big name dealerships are there…read moreto make money anyway they can its up to you to make due diligence a prioy TRUST NO DEALER! take the vehicle to your trusted known auto repair shop and have them do a through inspection and list all needed repairs and future possible replacement and services need within the next year . time and a few bucks to do this saves you thousands on a lemon

Luke is a scammer who sells lemon auction cars after clearing the check engine light. Do not trust…read moreanything this shop tells you about a car on the lot, if you purchase assume you're gambling on the repair costs you will have to do to make the vehicle safe to drive.

Excellent service, communication, and fix. Larry, James, and everyone there was kind, professional,…read moreethical, and genuinely caring. They responded immediately to my need, fixed it quickly and for a reasonable and competitive price, and got me back on the road. Behind the scenes, they went above and beyond: finding the parts needed at the best price even though that meant going to multiple vendors, test driving and reassessing my truck, and developing a plan to make sure I got the best possible support and service. But all so quickly and cleanly that none of that was any stress to me at all. They are local and long standing, and they do business with ethics and integrity. They are worthy of trust. I'm so glad to know that they are here, and that any future need I have will be handled as well as I could possibly hope. Thank you guys, you are a great value to the community.

Same disorganized mess I walked away form years ago…read more Mechanic told me the truth about it was going to take atleast amonth before they got to my car. Will never ever go back

I had been shopping for a car for months and visited many different dealerships, both large and…read moresmall, and the experience I had with Grants Pass Automotive was truly in a completely different league. From the moment I arrived, Grant made the entire process feel easy, comfortable, and genuinely enjoyable. He was incredibly kind, patient, and friendly, and took the time to really listen without ever making me feel rushed or pressured. After going to so many other dealerships where I often felt like just another sale or felt pushed into decisions, working with Grant was a completely refreshing experience. What stood out most was how much he cared about making sure I felt good about everything. He explained things clearly, answered every question without hesitation, and never once made me feel like I was taking up too much time. Even when we were there well after closing, he and the team were still just as helpful and welcoming as they were at the start of the day. The dealership itself was also very clean, open, and comfortable, with small touches like fresh ground coffee and cold water available that made it feel inviting rather than stressful. I can honestly say this was the most positive car buying experience I have ever had, and that is largely because of Grant. If you are looking for someone who treats you with respect and actually makes the process enjoyable instead of overwhelming, I highly recommend asking for him.

I cannot thank this team more for everything they did for my Civic after hitting a deer. Audrey is…read morean absolute rockstar in the collisions department! She knew I was nervous as it was my first crash, and I'm from out of state so they had my car for a bit until I could get it. We genuinely thought my car was a goner, but Audrey and her team worked so hard to get my baby back to new! Thank you! Thank you! Thank you, Audrey and GP Auto.

I found Quality Cars to be an excellent company to do business with…read more Over the years I have purchased many used vehicles and I found Quality Cars to be professional, pleasant and responsive. Their after the sale service was equally outstanding. Yes, I would definitely do business with them again.

Stay away! This dealership does not honor their advertised 2 week warranty or fulfill promises…read more Was promised by owner Lon to fix transmission that his son Mike lied about but Mike refuses to fix. Power steering went out while driving with my newborn and they sent it to an unlicensed mechanic and refused to give me any contact info or name.... I ended up having to pay to fix everything their mechanic didn't! All of these occurred well within their two week period and after 4 months the car is COMPLETELY un driveable. Mike has called me out of the blue and harassed, intimidated and made threatening statements about a post on Facebook in a mothers group accusing me of slandering them, it was an anonymous post about another dealership. He has refused to apologize for this and completely stopped contacting me or returning repeated calls to him wondering when they will fix my car! This salesman Mike is very rude to younger people, takes complete advantage and ignores his mistakes. I sent a bank representative down there to talk to him and he ignored them for an entire week, until she had to call again and he still refused to fix it. Mike is beyond rude to service members and veterans, who tried to speak to him on my behalf since he had treated me in such a disgusting way. Swearing at them, slamming doors and threatening to call the police because things didn't go his way. I ended up showing him the videos of all the promises they made to fix it. This made him explode with anger as he thought I had nothing on him. During this he made a statement saying "...we don't inspect all of our cars, just the ones that need it" asking why their multi point inspection for every car they advertise on, somehow didn't show the severe transmission issue, and mistook it for bad brakes, along with severe damage to power steering. He has lied so many times and accused everyone else involved other than him to be the liars, even his own business partners, and other reputable licensed mechanics, to try to get out of this. He is the most unprofessional salesman I have ever met. Honestly would have been fired a long time ago if his Dad didn't own the place!

This past August I took my 2015 Ford Mustang in to have the air conditioning repaired. This has…read morebeen a long standing problem with this car, but that is another issue. The big issue with this is that I told KC Kitts the service manager that I had an extended warranty thru Ford Protect. He told me he had checked and that it was not covered . I contacted Ford Protect and was told it was covered and that KC Kitts had to call a certain phone number to verify and get the extended warranty to cover the cost. I told KC this and he kept telling me that my car was not covered. I did end up getting some money from Ford Protect, but not a full amount because Mock had overcharged for the repair. I don't want to go back to deal with them again. Now I have a recall notice for the backup camera, which they supposedly fixed 2 1/2 years ago.

One star is too many but 0 isn't an option. Terrible experience. Awful communication. Not all my…read moreproblems were fixed and things were damaged when i got it back.

Buyer beware!! My partner went yesterday to look at a truck…read moreand asked if he could test drive it to a different mechanic to have them check out the vehicle. Upon inspection, the new mechanic was absolutely appalled by the amount of rust damage. Three boys auto tried to spray paint and cover up all this damage... The price tag on the check was a little over eight grand. The mechanic I took the truck to advised us not to purchase the truck and that the truck would definitely break down sooner than later. What a complete trash company trying to screw people over to make a sale. I'm going to educate everybody in Southern Oregon about this trash auto company. If you find yourself dealing with the scam artist, please do yourself a favor and get a second opinion, These guys are crooks and should not be trusted.

Excellent service! I'm very impressed! Very fast getting to…read moreyou! I highly recommend 3 Boys Classic Towing! They got our pickup and travel trailer off the side of the freeway at Grants Pass within 45 minutes of calling! Then later in the day they towed our truck to another shop! Very friendly and super fast! Thank you!

Billy cox sold me a truck that he knew was unsafe to drive knowing I'd be putting my two small…read morechildren in. Then cussed me out before hanging up on me the day after I bought the truck

The owner has no morals or ethics. Lied to me and said the car was on hold and let me travel 6.5…read morehours pregnant while he sold it and then was so rude about it! I was all approved from the bank and was PROMISED there was no way I would make that drive and something like that happen.

Jack Trout · 41 seconds ago…read moreGreat commercials, if I was going to buy a used car I would buy it here because Jim makes me laugh every night when I hear, "What Are You Going To Do!" The funniest guy since Cal Worthington in Chico, California who they coined the movie Made In America after. World Class Hilarious Commercial, keep up the good work, we all want MORE ANIMALS!! :)

My daughter and I bought the car in July with promises it had been looked at all thoroughly, well…read moreshe had it one month and needed new ball bearings, and it had an oil leak,battery and wipers Which means it had this wrong when we bought it.The biggest kicker was the muffler sounded so loud, the salesman had said it was aftermarket nice system, NO! WE had it check last week, full of holes, rust.was 400.00. We get no responses from the car lot, the salesman flat lied to my prego daughter and myself to make a sale . We trusted him.we were told the owner would call last week, help pay for mufflers,NOPE didnt. This is why I do not go to small dealers, and I am making sure everyone I can Im spreading the word on this one. Brianna Green, Colleen Ritz