This is a HORRIBLE company, Josh Buchanan (salesman) at this location is very dishonest and shady. I went to this business on 5/4/2023 and signed a contract for a storm shelter to be delivered and paid $400 down to what I thought was Biggs Storm Shelter, and come to find out today, he helped himself to charge my card $400, and the charge populates under his name, not under the name of the business as it should. I contacted him on Friday, 5/19, regarding canceling the storm shelter because I found a local company that is $1400 cheaper!! He has sent me screenshots from something he googled about how deposits are not refundable. It is also very unprofessional when it clearly states on the contract in his handwriting that it is a down payment. A downpayment is different than a deposit!!!! He stole my money and refused to give me my money back! I did not receive the storm shelter and have also already contacted Biggs Storm Shelter, and they informed me that they would receive payment once the shelter is installed, and in which I will not be charged because I have canceled the service. I also contacted his manager today, through this portable building facility, and he informed me that he was unaware that Josh worked for a storm shelter company and could not give me information due to not knowing Josh was a salesman for a storm shelter company. This whole situation has been a NIGHTMARE!! I have reported him for fraud and will never do business here again. I think everyone should know how dishonest he is. He will not answer my text/calls now due to me informing him that I know he ran my card under his own personal name and stole my money. He's a thief plain and simple. read more