My relatively new car ran into a snag with the battery and I had to work with Mazda's Roadside assistance to get my car towed to the service center. Mazda collaborated with AAA and that's how Quality 1st came into play. Right from the time my towing was scheduled, an associate promptly called to inform the timing of the pick up and later when the towing driver Lucky Singh showed up, he handled the car so well and got it dropped off at the service center ahead of time. The owner was nice enough to follow up on the service to get feedback too. I'm not sure of the pricing since my car is still under Mazda's warranty but their service was spotless and professional. Highly recommended. read more

Quality 1st Towing - Towing Near Me - Rahway, New Jersey

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Quality 1st Towing helped me out tremendously. I was on my way to PA from NY and my vehicle broke down on me while driving on the NJ Turnpike and I had family with me as well. I called my insurance company but the company they provided couldn't assist me as I needed the car towed back to NY. After doing research and seeing good reviews, I decided to give Quality 1st a call. The dispatcher, Peter, who I spoke with was very professional and courteous. They were ready to send out a driver within 30 mins. Unfortunately I was not ready as I needed to have the vehicle moved away from the turnpike through Emergency Services and needed my other family members to come with another vehicle as I had to transfer my personal belongings and family safely. After informing them I was ready, they were still able to have a driver out to me within 30 mins. The driver Chris (I believe this was name, apologizes in advance), was quick and took care of things right away and carefully. He brought my car safely back to NY. I would highly recommend this company as the service was great and pricing was reasonable. read more

Quality 1st Towing - Towing Near Me - Rahway, New Jersey

Charged twice for towing service. Poor communication. Would Not recommend. Dispatcher was helpful. New driver not helpful.

Was towed, needed a quote and the dispatchers suck. First they give inaccutrate estimates for eta, instead of 30 min I had to wait 90 min, when the dispatcher said it would take another 3 min it was another 20 min. Then I needed a quote and it seems the (different, now a guy by the name of Mike) disptacher cannot speak english as what he write is embarraing. Had to explain every thing like 5 x and then he still did not understand what I needed. It seemed he did not know what a quote is that one can present to an insurance company. Towing itself was fine. read more

I had to use Quality towing today through my roadside assistance because my car wouldn't start, Lee came out to jump start my car, he was very professional and knowledgeable. I appreciate the courtesy he showed in dealing with my car issue. Would recommend to use them... read more

Very organized and on top of providing support and service. The flatbed driver was astute with good communication and pleasant. Added note; my family has been in the automotive business since WWII and we did towing ourselves. Our business was and still is quality and respect of which this company has. Bravo, keep this service to these standards and you will continue to be a success! read more

I couldn't be more thankful for the assistance provided, I locked my keys in the trunk at 11:00pm on a Saturday night. The driver was there within mins, I was still on the phone with dispatch. Opened the door within 5 mins, safely and no damage to my vehicle. I highly recommend this service. Thank you so much for making a stressful situation seamless. read more

They came in a fast time and got my car and towed it to the tire shop all went well. I feel for my short distance $150 would have been better but like very thing $180 was my total and you can only use cash or zelle. read more

They towed me twice. The driver , Chris , Was very knowledgeable, professional, and kind. From the call to the delivery of my SUV , they demonstrated expert service and support, and integrity . Highly recommend especially if AAA designated, read more

They were kind, respectful and very courteous. They helped me with my issue and saved me the expense of towing me to a service station and who knows what I would have been charged. They were great and knew their stuff. thank you!!!! read more

AAA contracted Quality 1st Towing after the other company (American Towing, Colonia) never showed up... and they were amazing! Thank you for fast and efficient service! Thank you to Abraham who treated my parents with respect and knew his job well. Much appreciated! read more

The driver was excellent, he took my SUV to the desired repair shop and I didn't have to go with the tow guy. I would recommend your tow company. The service was fast. Great job! read more

Was very satisfied with the service and especially the Driver. Driver was engaged and knew his job. I was also happy to see his attention to not just my car but general safety as we were on a busy road. If you're in the business of towing these are probably the most important qualities you could want in a driver and company. Excellent work and would recommend to anyone in need.. read more

Terrible service. Was told when I called truck would arrive in 30-40 mins. Not ideal, but I was in a safe spot. 1 hour later, still no truck. Called again and was told 15 more minutes. 30 mins later, called again and was told 30 more minutes. WTF??! Last person I spoke to asked if I had gotten his text, which didn't arrive until the middle of our conversation. F these people, they suck and they're liars. read more

Called AAA for a tow to shop less than 5 miles from home. Driver arrived in record time and was very courteous and professional. My car made it to the shop without a hitch. Thanks so much for the lift!! A+++ read more

Called Mazda Assistance Roadside and was set up with this company. ETA: 90 - 120 minutes. 2 hours go by and I called them to get an updated ETA. Was informed they were waiting for insurance payment.... which doesn't explain why I was given an ETA in the first place. But their agent promptly hung up afterwards. Reached out to Mazda and they told me, the company is partnered with them. So up to you to decide whose giving me the run around. Update Edit: I was provided Nolls Brother for towing afterwards. Received a call to confirm within 15 minutes. Would recommend them over this company. read more

Customer service is amazing. Give me a call 5 minutes before the truck arrives . I asked for 2pm appointment.1:45pm tow truck already showed up.awesome truck driver. No BS. I definitely use these services and recommend them. Thanks for your help. read more

I contacted AAA for a tow that was subcontracted to Quality 1st Towing. Their name says it all. They called to confirm my location and provide a more accurate time of arrival. The driver arrived right on time and provided wonderful customer service and handled my car with care as he loaded and unloaded it from the trailer. read more

the worst they give u a price a when they already got ur money ask u for more and its the owner imagine workers!!

my car broke down far from home but Quality 1st provided me with great service. My tow truck driver was Aasim and he was outstanding! Thanks Aasim! read more

We had a problem with our Tesla and the service center requested a tow. I can not express how happy i was with the service. the office was very helpful but the driver was technically smaet and experienced with the battery issue and was able to get the car started and loaded onto his truck with no issues. He called, explained what he needed to do and was successful, then called back to update me. I am very grateful Tesla called Quality First Towing. They were prompt, good communicators, and smart. Thanks, read more

Very satisfied with the driver, and towing company. They responded quickly after I initiated the call with AAA. They were excellent in terms of communication and accuracy in when they would arrive and each step along the way. The driver was courteous and careful with my car, and was great to work with the receiving auto dealer as to where to place the car on their lot (as my car could not be driven). Would not hesitate to recommend them to anyone needing a tow. Thank you! read more

Shawn was Awesome!!! Very professional and efficient! Highly recommend Quality Towing

We acquired the services of Quality 1st Towing on Saturday, November 11 through our auto insurance folks. We needed our disabled vehicle to be transported from Cranford, N. J., to Lakewood, N. J. We were pleasantly surprised how quick Quality contacted us and was able to pick up our vehicle and start its "journey". We were extremely pleased with the cost and we were very satisfied with the professionalism and courtesy of all that were involved. We most definitely would recommend Quality to anyone requiring towing service. Our five star rating was well deserved!!! read more

My husband and I have been going to Quality 1st Auto for repairs for years for their fair pricing and quality work in a timely manner. This is the first time we needed a tow as my husband's car would not start. Bill came within the time our mechanic told me he would arrive. He first tried to jump start my husband's car as a check that it was not a battery issue. My husband's car had a starter issue but it was nice that Bill did due diligence to check and could possibly have saved us money. He expertly and carefully got the car on the flatbed and towed it to the shop where they were able to fix our car within the day. read more

Was very nice and quick to help tow my truck. Called to update on a timeframe. Got vehicle to my house in a timely fashion.