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    Jets Towing

    3.6 (49 reviews)
    Open Open 24 hours

    Services - Jets Towing

    Vehicle towing

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    1/24/2020 - Jets rips my engine cover and leaves my car on the street like this.
    Sue G.

    Disclaimer: I did not call Jets and will not be calling them for my own personal use. UNPROFESSIONAL AND SEXIST. Please read the other reviews. They say the same. On 1/24/2020, ConEd called Jets to tow my car from an area that needed emergency access. What made matters worse from a poorly structured process on ConEd's end, is that Jets ripped the bottom shield of my vehicle. I lost a whole work day trying to chase down a solution. Luckily, ConEd was able to reimburse me for the damages. However, despite going back and forth with Jets, sending pictures, making several phone calls, and even having one of their drivers come out and temporarily zip tie the shield for me to drive to the auto shop (the driver who came was awesome. I think his name is Josh but he was great. He gets 5 stars but his employer does not), I was still very disappointed in what came next. The gentleman (whose name I can't remember) who manages dispatch, attempted to "help" me while making ridiculous, misogynistic comments. Not only did he continue to assume my lack of knowledge of cars because of my gender, he also proceeded to tell me not to "freak out like a typical woman if the shield comes undone." Dbags will be dbags. Keep in mind, I was not irate and did not approach him unkindly. My only "fault" was having the voice of a female. I maintained patience hoping that I won't ever have to deal with Jets again. Well here we are again on 6/25/2020. Yet another emergency service being performed by ConEd that prompted another tow. Only this time, they didn't just crack the engine cover shield AGAIN but they dropped my car against and almost on top of a very jagged curb, deeply scratching my rim. So rather than the feasible 50% chance of damaging my car, Jets has a 100% damage rate. Twice you tow my car. Twice you cause damage. This is not a streak of bad luck. It's poor quality control from the field and management. I understand now that Jets is simply sexist, unprofessional, and really don't care about the quality of their performance. I will not be using them for my personal use.

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    3 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

    Professional Drivers, very knowledgeable and exceptional work ethics, Did it right the first time the right way !!!

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    2 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    2 years ago

    one of their tow truck drivers completely ran a red light. unsafe business practices. don't trust.

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    7 years ago

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    4 years ago

    Great quality work, always a quick turnaround, and completely professional. Can't beat it.

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    3 years ago

    Great people and honest work done. Never had an issue when using them, they also have state of the art equipment

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    6 years ago

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    Page 1 of 2

    Ask the Community - Jets Towing

    Review Highlights - Jets Towing

    He was able to get his truck close enough to then use the cables to pull the car up the ramp and onto his flatbed.

    Mentioned in 3 reviews

    Read more highlights

    Auto Dent Collision - First collision

    Auto Dent Collision

    (76 reviews)

    Kensington

    This is a review of 3 places so crossposting it for Island Toyota dealership, Island Toyota Service…read moreCenter, and a body shop in Brooklyn Auto Dent. This must be the worst dealership there is. I went to their repair service on quintard to get my wheel alignment checked after a parking lot collision where a person backed her car into mine. The insurance adjuster was supposed to go there to write up an estimate. When they got there the next day, my car wasn't even there anymore. Without my consent, they sent it out to Brooklyn to some body shop called Auto Dent. The insurance had to schedule another adjuster to go take a look at my car now in Brooklyn. To make a long story short, the body shop kept my car for 3 weeks, returned it unfixed. Nothing was done. In addition, when they towed my car from Toyota Service Center to Brooklyn, they used my plates for the toll which I got billed for. Island Toyota dealership cashed the Geico insurance check for $5,600+ and returned my car not repaired. They won't refund the money. They asked to bring the car back so they can fix it - thus admitting they didn't fix it in the first place. The guy from Auto Dent couldn't get his story straight either. He was very rude over the phone, first claiming he fixed the car, then saying he fixed some things, then said he can fix it if we bring it back. How could I send my car back to them? I went to another reliable body shop to get a statement that car wasn't fixed and payed for it out of my own pocket. Filed a DMV report against the body shop already. Auto Dent, Island Toyota, Toyota Service the worst customer service, and repair service there is. I assume, they went for the insurance fraud because my car wasn't badly damaged and if the owner didn't know much about cars, they would've never noticed that the car isn't fixed. Luckily, my husband knows a thing or two and after he brought the car home and started checking, he saw that nothing was done as per the estimate. It's hard to see at pick up as they give you "the complementary wash" so the car is wet and you can't see anything. We called the insurance back, they sent the local adjuster who came by and confirmed the job was not done. They were supposed to replace a headlight as per the insurance adjuster's estimate but they glued the one that was originally on the car. When confronted, they argued that they replaced it until they finally said that they glued it. Along with the repair receipt, they attached a list of parts they were going to use for my car with addresses where they supposedly got them from. They didn't use any. The other body shop confirmed that the bumper on my car is still the same bumper that was on the car and not a new one. They actually didn't even put back all the clips. There are parts numbers on parts...obviously.

    Had My rear bumper smashed while parked, JR expertly and professionally refinished my bumper highly…read morerecommended!!!

    Jets Towing - towing - Updated May 2026

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