The company appears to have a good reputation for quality ATV parts. I ordered their Bling Kit (billet covers for the throttle, brake reservoir, and gas cap) as well as a billet oil plug and rear "grab bar" bumper.
When the package arrived, it was missing the bling kit and the fasteners for the rear bumper. I called that day (Thursday) and outlined the issues. I was asked to provide photos of the items I received, as well as photos of the packaging. The customer service person told me that since one of the missing items was "expensive" she would have to check with her supervisor on Monday to "determine".
I had texted the CS person the photos, so on Monday, I asked for the status of the missing parts - no answer. I called as well and was told that they were very busy and that they were sure that the issue was being resolved.
Called again on Tuesday - same CS person as Thursday. She had no recollection of the issue from the previous Thursday. She then said that she had sent "it" over to the shipping team, but that they hadn't shipped it yet.
I will revise my review appropriately after the missing parts arrive.
UPDATE: Missing parts arrived as promised. All installed and looking great! TY to Quad Logic for their speedy actions to get my missing parts to me. read more