This is the 3rd. time in a row that my on line order was completely and totally filled in error!!! Two burritos ordered, one with chicken, cilantro white rice, black beans, faita veggies, cueso, cilantro, romain lettuce, and chicpolte sauce. It was filled with NO veggies, NO cueso, NO cilantro. The second burrito had no veggies, no lettuce, no sauce. The manager of this joint must not provide training because the employees obviously have no idea how to read and complete an on line order. Wish I could give it a minus 99 rating!!!!!!!!!!!! read more

Workers were very disrespectful and rude throughout my entire order and after I got my food they continued to be loud and make inappropriate remarks while my kids were present. Every worker there seemed to be too immature for the type of workplace, and showed the low standards of the establishment as a whole. read more

I mobile order 3 hard shell tacos for counter pickup. Checked my order and I received 3 soft shell tacos. Looked at my ticket to see if I made the mistake but it was printed out corn hard shell tacos. I have been trying to eat less gluten in my diet so I brought the order to the cashier and showed them the issue. The cashier stated that they didn't have hard shell so they made them soft shell. I asked if I could replace this order with a burrito bowl or nachos and the cashier said they could not do that. I asked for a refund and the cashier said no refunds for online orders. Place was also a mess. Qdoba you let me down. read more

First off, I'd like to make a point of saying the food is NOT the problem. It's violently obvious what ever management is in control here can't keep their staff. They aren't paying them enough and that much is obvious. Every time I come in here, maybe 3-4 weeks, there's new staff. Complete turn over. Management needs to be paying their employees appropriately which they refuse to do. I've never worked here, but I can tell you that as someone in the service industry, they genuinely don't care about your food or what you want. They might if they were paid appropriately. read more

Food: The food looks good but really lacks flavor. Service: I'm not sure the people working actually wanted to be working. It was like they were annoyed we even wanted to order food. Atmosphere: Place is dirty. Needs to be deep cleaned. Two burritos, a burrito bowl and a small drink for $38. For the above rating that price point is way too high and not worth it. read more

refused to give chips on the side instead of in the nacho bowl. I eat at a different Qdoba several times a month and that has never been an issue. Staff was rude and not flexible, even when someone in our party had an allergy. read more

Absolutely horrible! After waiting for over 8 minutes for the women in front of me order the kid making the food started on doing on line orders. After watching him throw my order together I decide to let him finish my order and get the hell out! The loud rap music was also a bit much. I will never step foot in another qdoda again! read more

clean environment, can be a little noisy at times. food is delicious, could be more consistent though, and it's slightly pricey. workers are usually very kind read more

I have gone here many times over the years and am really disappointed in the food lately. The pictures are what I saw when I opened the container without eating it yet. It's not even what I ordered and looks like someone ate it and forgot it was to go. I'm bummed with how things have gone downhill at this Qdoba. read more

QDOBA Mexican Eats - Create your own bowl that was not anything near what I ordered. - Mexican Near Me - Portage, Michigan

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I never leave reviews especially at Qdoba of all places. But I wanted to recognize Basil. He was a new employee that I had not previously seen. This store has given me nothing but terrible service until today. Basil was not only very helpful, fast, and understanding but he made our food SO WELL. I will be back to this location over any other in the KZ area specifically because of this experience. Basil, well done read more

Where to start. They ran out of brown rice and two customers ahead of us insisted on having it. This held up to line for several minutes before they decided to start making other customers orders. I asked for light rice and got two heaping spines full. The. The veggies. I got all they had and it was not a full serving. Three workers working the line and at least one working the grill and in back. There was no ice in the ice machine. Ok by me but the wife like ice. Then there was the table issue. One occupied table when we walked in. They left and a group just ahead of us sat down. All 5 outside tables filthy and every table inside also filthy. NOT A SINGLE CLEAN table to sit at. We sipped off the easiest table. Only two or three other customers behind us in the 15-20 minutes we ate here. The crew never came out to wipe any tables. I guess it's a closing thing. I think I'm done with this chain. Always and I mean always out of 1 or 2 items and hardly ever a clean place. On a positive note: the stake was perfect and the chips were really really good tonight. read more

Other than never having shrimp during shrimp season, my family has always enjoyed eating here.

The mango shrimp salad was ok. But my beverage; I didn't know they switched to sippy cup lids. Yeah, no straws anymore. I'm not a fan of that. The service was nice. read more

Food was good blew up there toilet....... Seating was good . People were nice servers were nice

The QDoba on Westnedge is often busy but they always move through the line really efficiently. I got the three cheese nachos with steak last night and the steak was really nicely cooked and the pico was really bright and fresh. No pink tomatoes to be found! I tend to choose my protein based on what looks fresh or full and that always ends up working out! Their nachos are always a hit with me. I also love that they have a Coke Freestyle machine so you can mix your own beverage. They even have it touchless so you can scan a QR Code and choose what pop you want on your phone and then it dispenses. What year are we living in?! They also have an easy online order pickup shelf so you can place your order, walk in, and grab your food. read more

QDOBA Mexican Eats - 3-Cheese Nachos - Mexican Near Me - Portage, Michigan

Absolutely filthy! I have eaten at QDOBAs before and they were okay, with service very good and average food. Latest experience left me not wanting to go back ever again. I never rate on yelp but this experience truly upset me. All of the different food containers were blending together, with the server not caring where his spoon fell as it fell in different bins all of the time. Not friendly or helpful service at all, with just a "I do not want to work here" look on his face and not caring for what he put together or the quality of the food being put together. The seating areas were filthy as well, just to complete my not so wonderful experience If I was the owner and walked in, I would have closed down for the day, made all of the workers clean up the place (as they were not doing) and then fired all of them for the food and experience they are giving to their customers. read more

Haven't made it to a Qdoba in a few years but visited this one on 09/07/2022. Ordered a quesadilla thinking it would look similar to what I used to get. A quesadilla with chips and sour cream and salsa. What I got today was a quesadilla with just meat and cheese in a container. If I knew this is what I was paying for I would have gotten the same thing at Taco Bell for half the price.. read more

Wrapped my gfs burrito poorly, it ripped. asked for rewrap three times they just wrapped it again in foil.

Sign says lobby is closed until 4:30, it's after 5 pm and still closed. People are there just not opening the lobby. Lots have come and left! read more

Food was okay. Staff was unresponsive to questions, did not greet us, talk at all, or even smile!!! Tables were all dirty. Trash all full.

The burritos can be a little under salted, or over salted ( I think it is the beans?) at times. There can be an abundance of cilantro stems at time. Otherwise, a good Qdoba. The queso is delicious read more

Food was excellent! I love that I can drive home and the food is still hot. Can't say the same for other similar restaurants.

I love their bowl options. I always crave their rice, the zesty taste is simply amazing. I was told they add sugar to their beans, so I don't add those to my bowl anymore. I like their chicken and veggies. The amount of veggies isn't a lot. I wish we received more but with the various other sauces and toppings my bowl can provide for two servings. read more

QDOBA Mexican Eats - Outside - Mexican Near Me - Portage, Michigan

Very hot inside like the heat was on. Not a friendly crew. Didn't even know what to order and the guy making food did not explain too well. Every table was dirty We ended up having to go outside in the air condition car and eat read more

The restaurant is filthy, the servers have surly attitudes, a lot of main food items had run out. would never eat there again.

$2 "digital convenience" fee for a "better online experience?" You can F right off. read more

Probably the saddest bowl of nachos I've had. Pretty much just got a steak for the ratio with queso. Hit bottom of bowl first scoop of my Tostitos bite size chip because they forgot to give us chips with nachos. read more

Having enjoyed a yummy catered lunch by Qdoba just the past week from a location in Wisconsin, I was thrilled to have spotted a Qdoba when I was just passing by to get to the gas station. After filling up, I zipped back to this one to grab lunch, but unfortunately not all Qdoba's are created equal. Came by on a Monday afternoon to have a late lunch and let's say this one is probably not the most efficient Qdoba there is. Only 2 ladies in front of me and somehow I felt like the line wasn't moving as fast as it should be with the number of employees behind the counter. When came time for me to order, I'll say that the food definitely did not look fresh at all and was rather unappetizing to just look at. I ended up with a burrito bowl with random things I picked out. This one is essentially Chipotle style where you pick just about whatever you like in your bowl from meats, to rice and beans, veggies, sauces, salsas, cheeses, etc. I opted for some of their melted cheese but instantly regret asking for it after watching the associate having difficulty getting the cheese out of the serving spoon. Cheese had definitely been sitting around and was in that weird "I'm still warm but I'm plastic at this point" phase. Definitely wish I didn't get it. After picking all the things I wanted and paying, when I went to go find a seat majority of the tables were filthy. It was like playing detective trying to figure out where was even remotely clean enough to sit. Anyways, finished my meal and luckily didn't feel or get sick. I'd probably skip this location if possible due to overall cleanliness and freshness of food. Plenty of other options along this street going towards the highway. 'Til next time. 305/365 read more

I usually love Qdoba- eaten at Qdobas in Denver, DC, Florida and now Michigan. This location in Portage is so gross I can't go in there anymore. I've been there about a dozen times over the past three years and each time I regret it. The floors are filthy. The tables are gross. Even the food area is dirty. The staff seem miserable and are not friendly. I wish their headquarters would visit this location and give it some help. Meanwhile I go to the new Qdoba up in Kzoo off Stadium- that location is great. Funky new decor. Helpful staff. read more

I love Qdoba food, but will not be coming back to this location until it is cleaned. It needs a visit from the health inspector. Not a snap judgement. Visited three weeks in a row in case it was just a bad night. read more

Working on a Job and took a break for a quick dinner at 8:00 pm. That's not how it turned out though. We walked into the building and there a was a couple of people in front of us. No big deal. Then the debacle started. Online orders were coming in and everything stopped. The line was to the door before people in the store started to be served. I think that the manager was making food because I overheard him say that they had two employees call out. We didn't get out of there until 9:00 pm. I realize that the world is changing and online business is here to stay. However, I object to being electronically line jumped by people that don't want to wait in line like the poor slobs that showed up in person for their food. Next time I'll walk out when this happens. So, the food was good and the employees were nice. read more

Absolutely filthy both behind the counter and in the front of the store. Went in at 7:45pm on a Saturday and they were out of most of their meat options. They were using a scale to measure their portions out and gave me the SMALLEST amount of rice I have ever seen. I've had sushi rolls with more rice on them. Is this standard practice at all qdoba's to use a scale for portions? If I'm plunking down $10 for a burrito, I expect it to be at least comparable to what I'd get at chipotle or hot head. This seems like the owner is trying to cut down on costs, but cracking down on extra rice and beans is not going to keep your doors open when your store looks a mess and your options are limited during prime dinner hours on a weekend. read more

I usually love Qdoba, but after the last few visits to this location, I have very little desire to return. The food is always pretty good, but for the last few months, upon entering this establishment, I feel as if I'm bothering every single person working there. The employees literally look like their souls have died. No eye contact, not a single smile, no "hi", "bye", "thank you"...NOTHING! Even my children notice it! And don't even get me started on how dirty this place is! Not sure what's going on there, but either the employees need to find a more fitting line of work (in a cubicle, where they have no interaction with the general public?) or Qdoba needs to find a way to get their employees excited about their jobs again. In the meantime, our family will be going to Chipotle - where we are me with great, friendly, fast service and a clean establishment! The food is also much better! :) read more

Customer service at this location is terrible. The last two times I've been here I have had a bad experience. I will drive to Kalamazoo to a different location in the future. read more

About half the employees had their mask pulled below their noses. Defeats the whole purpose of mask. A serious health hazard during a pandemic and shows major staff problems. read more

By far the worst Qdobas I have been to. It was filthy, the staff was impolite, my quesadilla was just a bowl of half melted cheese and I asked for a side of sour cream and they never got it to me. The worker at the cash register was just on their phone the whole time, not even assisting their co-workers. Overall, I would not recommend this place til anyone until they improve their staff, sitting area, and food quality. read more

I have nothing but great things to say about this Qdoba location on Westnedge. They are always so friendly, hard-working, and FAST. One of the managers, Erica, says hi to me every time I walk inside and calls me by my name. You can tell they have great leadership and they understand that customer service goes a long way! read more

I should have known not to stop at this Qdoba. There were several employees standing around and the place was not busy. I should have payed closer attention to how dirty everything was. There was food on the floor, could not find a clean table, trash overflowing. The whole time I was eating, not one employee was wiping tables or emptying the garbage. If you want a good Qdoba experience drive farther down Westnedge and go to the one by Whites Road. They have never disappointed. read more

QDOBA Mexican Eats - Mexican Near Me - Portage, Michigan

I ordered delivery and we got our food. I ordered the nachos for husband all his toppings missing,sour cream, lettuce, guacamole. Mine did not look fresh. We ate what we could read more

We've eaten here many many times over the years and been very happy. Recently we stopped by and we're appalled by how dirty the entire place was. And when the door to the kitchen swung open we looked at each other in horror. No doubt the health department would shut them down immediately if they saw the condition of the food prep area on a Saturday afternoon. Gross - totally gross! Too bad, it used to be a good spot for fresh food fast. read more