Fabulous outdoor patio with large sections of real pavers to view. Very nice customer service. Lots of selection. Showroom is lit up fantastically and well organized making it easy to see what choices you have. read more

QDI Surfaces - Patio area with large sections of different paver available. - Flooring Near Me - Houston, Texas

We had a great experience with QDI! The design process went smoothly and they have a lot of options

I have used QDI for a few projects now around my house. The customer service is what brings me back. Both experiences went super smooth. I had assistance picking g out material and they followed up and ensured everything would arrive on time. Great job QDI! read more

QDI has a variety of product perfect for my clients who are looking to remodel and update their home. Great customer service and easy to work with. The staff is very knowledgeable about their product and offers great recommendations. Thank you for your help! I will continue to recommend QDI to my clients and industry partners. read more

If I could give a zero rating I would. The products are pretty good but the customer service is outstandingly horrible. I have never interfaced with such terrible people in my life. Any question I had was answered as if their time was being wasted. You can tell everyone who works at QDI hates their job. Do not recommend. Other companies with better products and much, much better customer service exist in Houston. read more

QDI Surface was referred to me by a fellow contractor. They have a wide selection of higher quality tiles you cannot find at other local tile shops. The QDI team members that helped me was Ginny K. (Houston branch) and Delois W. Both were very professional and timely in their responses and follow-through. Whether you are a contractor or not, I highly recommend you give either Ginny or Delois a call with your flooring requirements. Good luck! read more

Various projects between myself and family members we have had numerous questions, general concerns and QDI has been so incredibly helpful through it all. Their customer service far exceeded my expectations and I was very pleased with each experience. I will always recommend QDI and go to them for all of my future projects! read more

Shopping for the right tiles is always a difficult task, from choosing the right style, quality and price. QDI made it very simple, easy and convenient to choose the perfect tile for my home. The staff is very welcoming and super helpful. I will keep QDI as my tile destination for my future tile purchases. read more

This company does not stand behind their product. We have just had to replace 800 square feet of travertine that is 3.5 years old. The representative came out and immediately insulted us. He told us that we were too high maintenance. We ended up having to pay for 100% of the replacement. We live in The Woodlands and I would recommend Keystone. Their crews are timely and respectable. The quality of the stone is much higher vs. QDI. read more

We recently had the displeasure of working with QDI Stone based in Arizona, with offices in Houston, and representatives in Dallas. A detailed account of the situation follows: We began purchasing travertine from QDI Stone about a year and a half ago. It seemed like every purchase we made came with delays, excuses, and bumps in the road, but after fifteen years in the swimming pool business I know that problems are sometimes unavoidable. However, the last purchase we made resulted in nothing I ever dreamed I would experience. After they lost a pallet of stone during shipping, the job we were working ground to a halt. After days of delays and making accusations that either myself or employees had stolen the stone from the trucking company, I asked for them to show me proof of their claims which they could not provide. After days more of delay, they reluctantly agreed to replace the stone. When the replacement stone finally arrived, it did not match the several hundred feet of stone already laid. At that point, my Dallas representative, Jennifer, transferred us to her boss who then told me that I must be doing something to doctor the photographs showing the difference of the stone. This back and forth resulted in a substantial delay with our customer. They finally sent a new representative; he immediately saw that the stone did not match. After more days of him talking to his management, I agreed to absorb the losses of no income, demolition to the stone, mortar, and labor. We agreed I would demo the stone and they would replace the amount of stone that I demoed. This resulted in the Arizona manager, Vince, screaming he never authorized the stone demo or refund. The final agreement was to sell me more stone at a discounted price. In an effort to cut my losses, I drove from McKinney, Texas to Houston to pick up the stone myself. I took along a few of the pieces that we demoed and showed the difference in stone to many people. They agreed that there was a difference. After contacting the CEO, Arif Surmen, he responded with a letter of apology six weeks after the original incident. He promised to refund us 500.00; this refund is a drop in the bucket compared to a month of lost profits, damaging customer relations, and general frustration. After all these weeks we still have not seen one penny from QDI. In conclusion, if you work with QDI Stone, you run a strong risk of straining your customer relationships and losing thousands upon thousands of dollars, as we have. PS- if you visit www.travertinepaversdallas.com, this website is also affiliated with QDI Stone. read more

I am a builder and I use QDI regularly. No job is too small or too big for them. There is always friendly service, great value and plenty of inventory. I highly recommend QDI Stone to anyone in the trade. Thank you QDI Stone !!!! read more

I currently purchased a new home and needed new floors, walked in and the ladies helped me out so much they knew what they were doing. Thanks to QDI my house looks amazing. Will be back once I'm ready to do my patio! read more

I have used QDI 4 times in Houston . They are great! Yes, sometimes they have to order items from their Arizona warehouse but it arrives when they say it will. Very knowledgeable staff that help you create the look you desire. No order too small and return policy is fantastic! read more

QDI was recommended to me by swimming pool builder, Cody Pools. I met some great people, but the quality of stones was very poor, both in terms of color and quality. We initially ordered NOCE because we preferred the a somewhat darker stone. My guess, less than 25% of the stones we received was actually NOCE, which was very disappointing. We were shown beautiful premium color and quality in the showroom and then they delivered something completely different Even worse, when I asked Cody Pools to return the stones, I was charged a 25% restocking fee. Absolutely unacceptable! I looked around for another suppliers and found Faber CNK who delivered the exact same quality of stone I was promised...beautiful NOCE stones as promised. If you are in Houston, I highly recommend you save yourself the trouble and go with Faber CNK. Great people and absolutely beautiful colored and premium quality stones. read more