I had vinyl tile flooring installed by EZ Floor last November…read more In May of this year, there was a toilet leak, and I contacted Rudolph to request a repair. However, I did not receive any follow-up. In June, I noticed that a small, fingernail-sized piece of the vinyl tile had come off. The area appeared to have been repaired previously, but it had come off again over time. I visited the store in person on July 11 and spoke with Rudolph again to request a repair. Unfortunately, I still have not received any call or follow-up regarding the repair. I understand that issues can sometimes occur after installation, but I am very disappointed with the lack of follow-up and customer service. I hope EZ Floor will improve its post-installation service and communication with customers.

I am very disappointed with the service I received. Communication has been extremely poor. While…read moreeverything seemed fine during the initial process, once the work was completed, getting any support became nearly impossible. I have been trying to reach Ben regarding an issue. He responded once, but despite multiple follow-up messages, I have not received any further replies. It's frustrating to be ignored when you need help after the service has already been completed. Good customer service doesn't end when the job is finished. Unfortunately, my experience has been that once they have your business, you're left on your own. I cannot recommend a company that fails to provide reliable after-service support.

My husband and I requested an appointment. On the first appointment they called to reschedule. With…read morethe rescheduled appointment no one showed up. My husband took time off work on both occasions. The fact they can't get a sales rep out to evaluate the house makes it a no go on trusting them to work on my floors.

This Company did an amazing job on my installation of the vinyl in my home. I would always sugest…read morethis place to all my friends. The installation crew was very professional and fast.

Being a picky customer, I usually don't leave many reviews but Katy Affordable Flooring exceeded…read moremy expectations! Juliana and Vicente arrived at my house with carpet samples to choose from and offered a fair price and installation within a week. Their price beat HD with rip up, haul away, carpet, padding,and furniture moving included. The crew was on time, installed my carpet quickly, cleaned up and handled my very heavy furniture with care. Five star service!

Work was well done. Good value for money and good quality work. The team was very responsive and…read moreprovided details on what was done.

Carlos and his crew did two rooms of luxury vinyl flooring and it was seamless: they were not only…read morepunctual but early and fast; they were professional and polite; and in the end, their pricing was very reasonable and fair. I highly recommend this company for all your home renovation needs; they are amazing!

The team did really great at assessing our complex attic space and building the sub flooring we…read morerequested.

Great service, friendly staff, very professional and organized, highly recommended this company.read more

They always showed up when they said they would. They managed to cut my funky sink layout in one…read moreslab, which saved money and looks great. They had a lot of options and delivered on their promises. They also cleaned up very well.

If anyone is wanting an epoxy job I will 1000000% recommend Carlos and the team. After collecting a…read morevariety of quotes and reaching out to different epoxy companies, I felt really confident and comfortable with going with this team. All their reviews from Yelp and Google was absolutely deserving because we truly loved how painless this whole experience has been. Carlos was incredibly honest and provided lots of feedback and suggestions. Everyone was professional and they thoroughly checked in to let us know they were coming and what they needed to do. We truly appreciated the immense integrity they have with their work to ensure everything is done properly. We are more than happy with how everything turned out. THANK YOU CARLOS AND TEAM!

They did a quality job and scheduling and response was great. Would use again. They had lots of…read moreoptions to choose from.

Rick and his team were great. Rick helped us with picking the carpet we liked for our upstairs…read morefloor. His team installed our carpet with great care. They were prompt, courteous and did a great job. I highly recommend them. Thank you.

I rely on Yelp reviews to find companies that can help with certain issues. This time I went…read morethrough reviews and read that Rick has family business, and I decided to contact him to replace second floor carpet. Not only he responded immediately, he came with carpet samples, helped us to choose right one and his team replaced whole carpet in a matter of hours! Their service was excellent, with great care and attention to details, I highly recommend Rick's company

Highly recommended, I had a great experience working with Lone Star Floors. The owner is very…read morefriendly and helpful, my floor looks great and the installation was quick and done right the first time. I will definitely do business with them again and recommend them to my friends.

we've done two floor installations with Lone Star Flooring. Both tur out wonderful. Both were done…read morevery professionally and timely.

The Katy Tile crew are just fantastic!…read more Jacob makes sure you get the best deals and the install guys are wonderful. Very efficient and dedicated to doing the best work. I had all my floors done, carpet upstairs and all tile downstairs. I had a few tiles that needed to be redone (we didn't notice right away) and they came right back out to fix them, no questions asked. Thank you! You have won our business and referrals for life!

Follow up and customer service are big issues in my experience. Look around before choosing them…read more They were the cheapest bid - and I guess I now know why. Response: you say you followed up 4 times. Actually, I was the one who followed up 4 times requesting a response. I have the emails with date stamps to prove it. I can post if you like.

We shop around for many places, for our carpet remodel and we stop here and were assisted by Allen…read more Allen was extremely professional, knowledgeable and truly listen to our needs. The prize was extremely reasonable, and he made the whole experience top notch. He arranged everything and it all went very smoothly. The installation went smoothly, arrive on time and went straight to work, they were very professional and diligent. They did an excellent job from what we see now, they help in getting the heavy items back in place and finish as expected. Been a hospitality professional the customer service was above and beyond. Please ask for Allen when shopping for your next carpet or floor, best place ever! He made the experience seamless and joyful!

A + has done flooring for two of my houses. I would give a 6 star review if I could. Chad is…read morefantastic. Do you remember customer service? They have tons of it. From purchase to pricing to installation they go the extra mile. They will ALWAYS be my go to store For flooring. They also do wonderful area rugs.