I wanted to apologize for a bad review I posted last week about Keystone. I was wrong. Fatih took time to meet me at the site & explain what I had misunderstood. Fatih was calm & was able to show me what I had wrong in a non-condescending manner. I really appreciate his professionalism & will always call him for my material. THANKS AGAIN FATIH! read more

If your pool builder uses Keystone tile out of Houston for their travertine beware. We have been dealing with Keystone travertine issues for 10 weeks and still have pool coping with chips, rough edges on the polished edge facing the interior of the pool, different tile thickness and different cut bullnose edges. The original load came with 8 broken tile. Unfortunately there were more with cracks that were installed. Each time they would send the exact number of replacement tile to only find some were chipped or edges rough. Wait again for next shipment. One set came in 1/4 inch narrower than the original, the next set arrived with a different thickness and a different cut bullnose edge. Finally a Keystone rep came to see the now, Frankenstein collection of coping on the pool. Kahil stood from afar a declared that this was stone and the rough polish edges and chip throughout, differing thickness and bullnose looked acceptable to Keystone. WHAT? Keystone and Kahil certainly have a low bar of acceptable quality. He also indicated if they sent more it most likely won't be much better. Really!!! They don't have any confidence they can mill, polish and deliver a travertine that is not all chipped up. Why spend top dollar to add an accent border to simply attract attention to chips, rough edges, different bullnose and thicknesses. If I only knew I would have not invested in travertine to go through all this and still have sorry stone around my pool. That said making sure any future pool consumer question who they get travertine from. My pool company is working trying to come up with an acceptable solution but this far seem Keystone is not read more

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Our pool builder sent us to Keystone to meet with Jack and pick out our tiles. We were greeted as soon as we arrived and taken care of. There was a huge variety of choices and no pressure to make any choices. You can check out their website before your visit to narrow down some ideas. We were sent home with a set of samples to see what it looked like in our backyard and able to confirm our choices easily. Choosing tiles can be overwhelming with all of the available choices, but Jack made it easy. Thank you Keystone Tile and Jack! read more

DO NOT use this resource. They are rude, unfriendly, and not professional at all. As a Registered Interior Designer who passed the NCIDQ I do not need to deal with resources that don't value my business. read more

Do not trust the samples you see in the showroom. The variance between the samples and what is installed is very different. I completely understand that natural stone has variances, but to have such a difference as shown in the attached images can derail a color scheme. As for guidance, we were in the store twice and offered no assistance at all. The second time when purchasing a sample, was treated with less than friendly service at the counter. read more

Keystone Tile - Building Supplies Near Me - Houston, Texas

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This is the worst customer service I have ever seen ROSIE AND MARLEN have a horrible attitude they are very rude and unfriendly.

Wow what an amazing service!! This place has a huge variety of different tiles and their employees are extremely kind and knowledgeable! read more

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We visisted Keystone Tile last week to look for pool tile as suggested by our pool contractor. What a great experience! We went up to the front counter to let them know we needed assistance and they got someone for us right away. Ivan was so knowledgeable and easy to work with. He helped us choose all the travertine, split face and pool tile and spent as much time with us as we needed. He showed us their brand new outdoor display area and it really helped to see the tile in an outdoor environment. We would definitely recommend Keystone Tile in Houston (and Ivan) to anyone. read more

We went to Keystone Tile at the request of our pool contractor and were pleased with their selection and showroom. Leo helped us and was very knowledgeable about what we were looking at and eager to help. I recommend asking for Leo if you go. read more

Great experience! Mohammad was very knowledgable and eager to help. He knew what my granite choice looked like despite not having it in the store. They also have a large selection of backsplash options and great prices. I'm very pleased. read more

My wife visited your location on Hempstead Highway, and after spending 20 minutes looking at tile, no one was at the counter to help her. As she was leaving, someone finally asked if she needed help. At that point, she was informed that since she was NOT a company or contractor, they could not sell her any tile. There were no signage that stated that only companies or contractors were welcome. Checking your website, I do not see any indication that the general public is not welcome. read more

Enrique' and his staff are great! Super friendly, professional and the their showroom is absolutely beautiful! They have a some really cool unique stuff I haven't seen before highly recommended read more

My pool builder sent me here to pick out stone. I was told to ask for Ali, but when I got there, he was busy with another customer. Natalee offered to help and she pulled out all the stops. She took me outside to look at the pavers stacked, the different colors, and used a spray bottle to show the stone wet. I was in between colors, gold and scabos travertine and I ended up going with gold. She was very sweet and knowledgable. She walked me around the warehouse and got to look at the actual pallets of material. We marked them off, with the help of the forklift driver. He was very skilled at moving the pallets and offered to help choose pallets that matched my color preference. Their showroom is loaded with every color and style you can imagine. If you are trying to decide on a look, come out and check them out. Their customer service is on point and they are GREAT people. Thanks Natalee and everyone at Keystone Tile... read more

Both of the Ahmet's are so helpful and perfect! Also Mesut always gives me better pricing than my dad. Highly recommend!!!

Today, my sister and I came to Keystone to look for tile to use in her new swimming pool. Keystone had been recommended to her by the pool contractor who had used the company before. Upon entering the showroom, not one worker/salesperson approached us to ask if we needed help. Figuring that the staff was busy, we looked around on our own. The funny thing we discovered was that anyone who wasn't Caucasian was being helped. We spent a good amount of time looking at tile and trying to make sure that the want we were looking at would not only work in the pool but would also compliment the stone that is on the side of the house as well. At no point did any of the sales associates ask if we needed any help. At one point we had to walk tile up to the sales counter (which had several associates seated not helping customers) to ask some serious questions. Again, no one from the company offered to come and help. The one time that we did get help from a nice lady who we had to snag as she was walking by, she countered all the information that the people at the sales counter told us. To say that we were miffed is an understatement. As soon as we got back into our car, my sister called the contractor and requested a different tile company to be recommended as she was not going to spend her money with a company that was so blatantly biased in their sales. The treatment or lack thereof goes directly against the company's "passion." Their website states, "Our Passion to Serve People Believing that no value is greater than humans, we promise to serve our customers with our core values: enthusiasm, innovation, uncompromising honesty, respect to diversity, accountability, integrity, compassion and dignity. Keystone is aware that a satisfied person is a happy person, so we value your tiling ideas and imaginations and give you endless options to realize your dreams. We aim long-term satisfaction of our clients since we like to maintain our relationship with them even after their business with us." Based on our experience today, this company failed in its core mission. read more

I would leave zero stars if possible. Absolutely no idea what customer service is about. Walked in and was inside the business for about 15 mins and not once did an employee approach us to answer our questions or help us. Go here to browse but not for actual help. read more

My husband and I went in Saturday, 6/6/2020 to select tile and decking for our new pool. Although the showroom was very busy, Matt Bastas showed great care in helping us navigate all the choices. He was almost giddy when we finished because he could foresee what the project would look like completed. I highly recommend Keystone Tile for a beautiful experience! read more

I had the pleasure of meeting Naima today at the show room located on Hempstead Highway In Houston.As a designer, This showroom always has exactly what I need for my client base, and typically in stock. Naima greeted me at the front desk and was more than happy to come out into the showroom and assist me in whatever I needed. I found her to be personable, professional ,and very knowledgeable about the stone products in the show room. She quickly gathered the samples and checked inventory to ensure that I had plenty for my particular project. She even helped me out to the car with the samples that she had gathered!! One can't ask for better service than this. This is a very busy location, parking lot is typically filled with tile installers and stone specialist, add the many forklift buzzing around the yard and this can be quite intimidating for my clients to go alone. I will have no hesitation in suggesting that my clients personally asked for an Naima when visiting this lovely show room read more

What you see (in the showroom) is not what you get when they deliver marble tile! Be very cautious and don't let their low prices fool you. We had 2 tiles that did not work out and after the second debacle they would not waive all of the restocking fee. This was even after we walked out into their warehouse to personally inspect the tile they were selling. Our tile installer even picked up the tiles so they did not have to deliver and they still would not waive all of the restocking fee. There are plenty of other good tile places in Houston to go to. read more

I had searched all over the place for a couple of months for my kitchen backsplash tiles and my contractor sent me here. (I guess I'm pretty picky.) I found exactly what I was looking for at Keystone and I got the perfect match for my granite countertops. The tiles are lovely. Enrique was my sales representative and he was very courteous, helpful and professional. The tiles were in stock so no having to wait a couple of weeks or pay for shipping. The showroom is very well done and the selection was very good. They even had samples to give out and I got a couple so that I can match paint, cabinet hardware, etc. It's worth paying a visit to Keystone. read more

Beautiful showroom and super helpful staff. We were blown away by the selection and were surprised by the interior of the building as the drive up is a little sketchy. read more

Very helpful and very friendly. Matt and Ashley showed us many different options. They gave us many samples to take home with us. Will definitely be back. Thank you. read more