We heard about Builder's Surplus from the Nextdoor App. We are in the process of redoing our floors…read moreand wanted to compare flooring prices. They have a variety of household design supplies. We recently bought door knobs from Home Depot and saw the same brand here for half the price that we paid. The flooring section wasn't as extensive as we envisioned however, the prices were reasonable. We will definitely keep this business on the top of our list when we are considering home renovation options in the future.

John is the best! Very helpful in providing all options and things to consider. Wonderful option…read morefor wrought iron doors.

Loved the selection and the QUALITY! Everywhere I go the…read moreproduct has been outside and usually needs to be cleaned. I was helped by Moni and she was able to direct me in the right direction on what i needed. I'll be sure to come back.

Bad service starts from the top in which case would be the owner Masoud Ladjevardian. Definitely…read morenot a business man or someone who would know anything about customer service. I bought a few slaps of stone and during installation one was cracked and when I went to purchase another one he was asking twice the amount i had originally paid, claiming that he gave me the wrong stone to begin with and i have to pay the higher price due to their mistakes !! He delayed my construction work by a week trying to decide whether or not he would honor his original price. He actually sent two of his managers, Grezelda and Eric, over my place to inspect the stone .. they are not any better than the owner in regards to customer service and calling back as they say they will. Cheap owner with poor customer service all around !!!

Sebastian was a helpful guide through the slabs. I appreciated the large selection and covered area.read more

30% restocking fee ? $10 handling charge ?…read more $2.99 asf for simple subway tile ? You produce is 1/2 the price at Home Depot . Your own product is less expensive at another store ? Some thing for your simple shower floors ? There is no way I would send my clients there to over pay . I guess Home Depot , floor and decore it is !

All I can say is wow. Very helpful, you can get some great ideas for kitchen countertops. Visited…read moreon the recommendation of a kitchen remodeler. Diego asked us for a photo of our kitchen flooring since we are not changing it. He found granite countertops that complemented the color. Huge slabs of quartz countertops in the warehouse to give you a better idea of what your kitchen will look like. We were also offered a small sample to take with us.

Beware of this supplier. We purchased 3 white quartz slabs (~$3200) from Hilltop Granite for a…read morekitchen and bathroom remodeling project. The slabs began to discolor drastically after 2-4 weeks of use. This is due to a manufacturing defect where 'micropits' exist in the slabs due to resin not being fully impregnated in the slab, allowing bacteria to grow and debris to accumulate. It look months of repeatedly contacting Hilltop to get them to come view the issue. Once there, the Hilltop manager in Houston acknowledged the defect (because this slab was made on their "cheap Chinese machine"-- his exact quote), but stated 'they offer no warranties or guarantees' for their products and attempted to shift responsibility to the fabricator who installed the slabs. Repair is not possible and both the slabs and attached tile backsplashes need to be removed and replaced. Hilltop's solution was to offer a free slab and leave us with the cost of removing and replacing everything else. Eg: leave us paying 70% of the cost to solve the problem caused by their defective material. We tried to go through Better Business Bureau to resolve the issue, they refused to resolve. We have now had your file a legal case against them to try to get a fair resolution.

We finally purchased our beautiful quartzite slabs after visiting Terra at least 5 times over the…read morepast year. The construction delays prevented us from purchasing sooner. Each time I visited, Sam or Mike were happy to help even though we weren't ready to pull the trigger on a purchase. Building a home is a stressful process and every interaction is critical to the psyche. Thank you to Terra team for your patience with us as we visited and revisited. They also followed through with their promises to call us when a new batch of quartzite arrived. We were pleasantly surprised to get a text from Sam after the latest shipment arrived at the port and got a play-by-play of where the container was. We even got a text of what the slabs looked like as to not waste another trip! The selection of slabs is on point. We don't need a dizzying array of selections, just quality stones with reasonable prices, and Terra delivers in this department. We are very picky folks because we wanted a marble-look without the marble maintenance. Somehow Terra managed to find the quarry that had the slabs and we are happy campers!

Terrible place. Terra agreed to put slabs on hold a few days so my installer could do measurements…read more I called Terra and said I was coming the next day to purchase. On the drive there they told me they sold what they agreed to hold to someone else because they had cash.

My experience with Houston Hardwoods was great. I was looking to build a walnut tabletop and I…read morecouldn't have asked for better results. I am still kicking myself for not going to Houston Hardwoods first. I ended up going to a competitor in the Heights first, and I was shocked when they gave me the price for dimensioned walnut. I ran out of there and first thing Monday morning, I called Houston Hardwoods and spoke to John. I explained what I needed for the project and then told him what the competitor was charging. He said that seemed high and then gave me Houston Hardwoods' price. I about jumped out of my chair because the competitor was about 50% more. John told me that he would pick out some nice boards for me and have everything dimensioned. I was a little wary in not being able to pick out the boards myself, but shouldn't have been. They were ready the next day and I went to pick them up. True to his word, the boards looked great. I ended up finishing the table top and it turned out great. The wood was beautiful, the service was excellent. If you want beautiful wood at a great price, I would recommend Houston Hardwoods.

Quoted $430. Charged $490 when I show up. Someone stood on…read morethe wood and stained the boards. HH claimed it would just sand out. It did not. Big attitude from manager, no compensation for time, delivery or taking a day off since they aren't open on weekends. Replacement showed up strapped down to keep another customer order safe from the rain on open truck bed. Mine is warped. It's hard to warp hard maple. I ask for refund. Big drama from manager because I wouldn't let him try a 3rd time. Sorry, I have a job. It's not to wait for Houston Hardwoods to do theirs. The 2nd table was beautiful. A real shame it was wrecked in delivery. For over $600 I can just get a walnut table online and without the drama.

IMHO, the level of service you receive will be in proportion to what you will spend…read more We dropped by looking for kitchen backsplash ideas. All of the folks who work here sit at a table on their phones, mostly men. I was asked what I was looking for. They had the young female help us for a bit and then had her help the next customer who walked in the door before she was done with us. At least we left with ideas, but no free sample (which was offered). I have never been so pissed-off with this level of service. Keystone will never receive a dollar from me and I have had several tile projects over the years. One star for the selection offered and one star for the girl who helped us.

I wanted to apologize for a bad review I posted last week about Keystone. I was wrong. Fatih took…read moretime to meet me at the site & explain what I had misunderstood. Fatih was calm & was able to show me what I had wrong in a non-condescending manner. I really appreciate his professionalism & will always call him for my material. THANKS AGAIN FATIH!

Excellent customer service and very very good selection of porcelain and other tiles for floor and…read morewall.

I liked the layout of the place and the tiles offered, but we wandered around for 5-10 min. and…read moredidn't get any acknowledgement. Then when we saw something we liked and had questions, we couldn't catch anyone's eye/attention...so we left. More staff on a weekend might help.

They are my go to supplier of commercial doors and frames in Houston. been using them for more than…read more10 years. Great customer service

Awesome customer service. Large selection of commercial door and frames. My go to supplier in…read morehouston Texas.

I've been a loyal customer at Grogans for years. They are always responsive helpful and accurate…read more If you're looking for experienced local knowledge, there no place better.

This business goes above and beyond customer service! I was just helped after hours by the owner…read more(who was on his way out of town) about my order for tomorrow. You would never get that from a big box chain... They truly care about their customers and I appreciate them for it......