I had such high hopes based on the stellar reviews. I purchased a Groupon for volume lashes. Staff is great, friendly and respond very quickly when setting appointments.
To start, I just want to say I feel partially responsible for the mediocre lash job. I was running late, informed them via text (same way I made my appointment). I was told it was ok and they also said thanks for letting them know. I thought this was very nice of them. The parking is HORRENDOUS, which made me even later. I literally spent 15 minutes trying to park and went inside with the fear that I might be towed.
The Receptionist was very warm, greeted me and checked me in. The lash tech was very sweet despite me being late. The tech asked me if it was my first time getting my lashes done to which replied no. I then went on to explain the way I like them. She listened and seemed to understand, was very nice and then asked me to lay down so she could begin. Before she started I had to remind her that I wanted D curl, not C and at this point I realized she was rushing. She apologized for not asking and I brushed it off. She worked on my right eye and several times there was tugging, I could hear crunching of glue. It was slightly unpleasant. This never happens with my usual lash technician. She then moved on to left eye, more cracking and, tugging. I noticed she finished the left eye way faster than the right.
Well, when all was finished I noticed something seemed off with the left eye. When I tried to point it out I was told it was because my lashes are different...so therefore they are lower. The end lashes were the lowest, so I thought maybe it's a stray lash and I asked if maybe she could remove those. I did not like the way she removed them, I was still sitting up and when she eventually asked me to lay down I felt regret. I thought, maybe I shouldn't have said anything. Sadly, even after she removed them they still looked odd. I could tell I was being rushed off so I just said thanks, gave her a tip and figured maybe they just needed to be brushed or something like that.
When I got home, I realized the left eye has significantly less volume than the right, which accounts for why it looks so different....and why it was finished so quickly. I also had someone point out that the left eye looks different from the right. There are several collapsed fans and to make matters worse, I could barely pass the brush through without it getting snagged on glue on the ends of some lashes. I feel partially at fault, because I was late but had I known I would end up with what I have I would have rescheduled. I am very disappointed. I will not be able to go back for it to be fixed as I am very limited on babysitters at the moment, I will have to grin and bear it. It was too good to be true and you get what you pay for. I do want to thank the staff for the accommodation because the tech was very nice, and the receptionist was sweet and very welcoming(two stars for this very . Too bad I will have to walk around with very different lashes until these come out. I hate to say it but I will not be going back again.
****update****
I was contacted by the receptionist, the salon offered to make it right. I must say I am blown away by this salons customer service. Kim did my lashes this time and they look phenomenal!!! It has been a week and they still look perfect.I am so in love with them!! She really is the best of the best, she works very fast and does beautiful work. Kim was very pleasant and I really enjoyed the conversation I had with her, it was like having a friend do your lashes. Overall this second trip really made everything right and I can honestly say they went above and beyond. Thank you Kim, you are amazing!! read more