Everyone's reviews of this company and Rocky were SPOT ON!…read more He is prompt, responsive, so nice and informative. He had to come back twice - NOT because of anything he did - issues with my hardware (both the old and new) and was so patient. And he helped me address an issue with an interior door. Fair pricing and a work was well done!

I hired this business to unlock a shed that I hadn't used in a long time. He was friendly and even…read morearrived early. He did a quick job and I would definitely hire him again.

Programmed new keyfobs and rekeyed entry door. Quick service didn't take long to complete…read more Arrived on time. Friendly staff. Explained everything. Fair prices

Repair ignition switch ,first attempt the keys worked till next day the ignition fallout on the…read morefloor.was able to jury rigging starting truck but couldn't turn it off.had to leave job as truck was running and gas was on empty.put $20 in to get home they didn't come out again till next day and only fixed it wit one key .the tech guy asked fir $185 .to recut a second key .there was 2 keys to start with and he had it working on both .he said one key was worn but he didn't explain why it worked the day before...he cut the one key not 2 and used this excuse to get more money..I don't recommend this company their people who do the work aren't experienced he was on his phone with the owner asking how to fix this the whole time...they didn't return call from the supervisor after 3 calls ...use at your own risk.

Easy to make the appointment and the tech was very friendly…read more Smooth experience all around.

I read reviews for Big D after they were recommended to me…read more I spent over 20 minutes on phone with yhem giving information on lock type, key numbers etc. A time was st for 19am next day. Next dat at 11:10, I called to see if yhete was an issue because no one showed up. After the person answering the phone checked the work , he said I was not on it. Needless to say I did not reschedule!! Sorry, appt set for 10am *there was an issue *checked the work board

I needed a locksmith for what I thought would be an expensive, complicated job at my house. I had a…read morelock on the back door that was sticky and unreliable. Since it used the same key as the lock in the front door, I thought I would be changing both locks, plus the deadbolt on the front door, so I wouldn't have to carry two keys to the house and wouldn't have to remember which one to use on a dark, cold, rainy night when I had my arms full of packages. I wanted to go to a brick-and-mortar store, not just call somebody who had a listing in the phone book or was carpet-bombing Yelp with spam. Well, Big D Lock City has been in this spot for at least 30 years, according to the guys behind the counter. The same guys also said that they could simply sell me one new lock and key it to the locks I already had, thus saving me a couple hundred dollars and a load of aggravation. (I have a couple friends and family members who have keys to my house, and they would all need to be notified and resupplied.) The locksmith came out the next day as scheduled, finished the job quickly and took my credit card without a hassle. I thought the price was reasonable, but it's not like I called three other shops and compared. I just felt good about the place when I walked in and saw a place that had a timeworn feel to it, a place where they were honest and old-school about their work. If I need a locksmith again, I know who I'll call.

They changed our locks about five years ago; I remember a family member who is typically critical…read moreof these type of businesses was impressed with their work. They also made a bunch of duplicate keys for us. Forgot about until recently when a co-worker needed a locksmith. Recommended them to her. She called several locksmiths... they were one of the most responsive, reasonably priced, and she felt comfortable with them i.e. not some fly by night operation. They have a physical storefront on Coolidge in Berkley where you can go buy various lock/keys related items.

Robert is the man!!!!…read more Okay so here's my story: My key detached from my key fob and my daughter lost the key, I didn't have a spare, and I certainly didn't have a lot of money to spend on a replacement. I called Reliable Lock & Key, gave the description of my problem, asked a few questions, and got a quote. Robert came out for me in the night, soon after I called him & made a replacement key for me in less than 15 minutes (I cannot make this up)!! I am 110% satisfied and would undoubtedly recommend Robert and Reliable Lock & Key to anyone in need of fast, friendly, and quality locksmith services. I am beyond satisfied!!

I just bought a used car and it came with 2 keys but no key fobs. When I unlocked the car with the…read morekey, the alarm immediately went off every single time. I had the car for 36 hours when I decided I needed to get the key fobs. I was quoted $400 to program 2 key fobs. I called a few locksmiths and reliable lock and key did both for $75. He answered my call at 8:45 in the morning, met up with me 15 minutes later and was finished within 5 minutes. He even showed me that my car had remote start!

Highly recommend for a residential lockout. Kevin was professional, positive, and responsive over…read morephone and message. He provided an ETA (same-day service) and was transparent on pricing. The job was done very well. I'm happy with the services and highly recommend this business. Thank you!

One evening, I came home, and I had a steel door with steel bars for safety. The lock would not…read moreopen. I remember a friend recommending confidential, locksmith, and safe services and ask for Dave. I did just that. DAVID came over to explain to me why the lock was jammed he gave me some options to fix it. The prices were reasonable, so I went ahead and had David fix the lock on my steel door. David was patient, professional, and extremely knowledgeable about why some locks get damaged or stuck. I thank David, and I have not had any trouble with the lock on my steel doors since then. I recommend confidential locksmith and safe services to anyone who is having trouble with their locks or their door. I give this company 5 STARS.

Need a new fob for my Genesis G70. He was able to order one…read morefor me and program it and very reasonably priced. I enjoyed working with him and would definitely recommend.

Welcome to the spring and summer season where motorcycles are the favorite thing to ride. But…read moreunfortunately didn't know where I placed my keys from last bike season, I called multiple locksmith and Ace Locksmith was the only one that was able to help me! Kevin was able to help me with my 2019 Suzuki and 2003 Suzuki. I was able to get a master copy and copy of the key for both bikes for a great price. 10/10 Thank you Again!!

My wife brought our motorhome to Bob because he said he would take care of removing a lock for her…read more Although the lock was removed and we appreciated that and we thought it was a fair price, my wife was berated and treated like absolute garbage the entire time she was there. I've had instances with Bob in the past where I was taken aback by how rude, confrontational and irrational he was but I certainly didn't think that he would be that way to my poor wife. I feel terrible about sending her there and I would suggest only engaging this company if you've got thick skin and you're ready to walk away shaking your head wondering how they are still in business.

We have had issues with a person who used to work for us entering our property periodically. Our…read morealarm system has been completely changed, the codes changed and the locks rekeyed many times. Of course we have notified the police and taken any advice given. Finally I heard about high security locks that are nearly impossible to pick. Having met Robert once before I thought that he might be able to provide this service. His response was so startling and rude. Robert suggested I get in touch with a memory service. When I asked him to explain he said that he thought I had dementia! I was unaware that I had contacted a locksmith and psychiatric service. He is demeaning and socially inappropriate and very rigid. Having worked with many people I have only seen this combination in people with OCD but unfortunately he is not a pleasant person. There are so many locksmiths why attempt to interact with Robert. Call someone else who will complete your job and behave like a professional.

Fantastic communication and fast, reliable service. Definitely will use again. needed a fast…read moreservice and he was out right away.

I locked my keys out of my car and Amp Locksmith was there in less than an hour and opened it…read morequickly. Very inexpensive for such a quick turn around! Thank you!