I have been wanting to go mini golfing. So I stumbled upon Puttshack. Such a beautiful and clean location. The staff is extremely friendly and polite. We went for the $25 unlimited mini golf on Sunday. The course was fun and interactive. Its 9 holes I think you can get through it quickly. Very family friendly I highly recommend. They have multiple large bars and a kitchen with bar food. We had the wings garlic parm and buffalo very delicious and crispy. We had the bbq chicken nachos they came in a huge bucket they were just okay. I think they needed more cheese the bbq sauce was very strong. I had a expresso martini it was not all that great whatever cold brew they use is not the best. I also had a pomegranate cosmo which was delicious. Overall I definitely recommend and will be back again before end of summer. read more

Puttshack - Oakbrook - Mini Golf Near Me - Oak Brook, Illinois

This is just for the golf and bar. Solid happy hour specials like 3 dollar drafts and 10 Dollar cosmos but the Golf is fun. Definitely worth a trip. read more

We visited Puttshack Oakbrook for a company team-building event and had such a great time! We had a group of eight and split into two teams, playing on the Sapphire Course. The tech-enhanced mini golf made it easy to keep score and added a fun competitive element without taking itself too seriously. We played nine holes, which ended up being the perfect amount of time that was long enough to have fun and get a little friendly competition going, but not so long that it felt like a commitment. We grabbed dinner beforehand, and I highly recommend the salmon. We laughed a lot, got a little competitive, and everyone had a great time. I'd definitely go back! read more

Puttshack - Oakbrook - Salmon - Mini Golf Near Me - Oak Brook, Illinois

We went to Puttshack to celebrate our adult son's birthday. We all had so much fun that we decided we would be back in the future. We were very surprised that the food and service were so good. Not what we would've expected at an indoor golf place. read more

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Fun for corporate events or very casual putt putt enthusiasts. I visited recently for a corporate event, and the best part of the experience was honestly the food! We all loved the mini bites and appetizers served. Everything was delicious! I especially loved the coconut shrimp and mini sliders! There were a lot of great options for vegetarians, GF and dairy free eaters. The papa itself is a fun time but is pretty quick. It's a fun take on classic mini golf where you're actually trying to get more points and have a higher score versus a low score. The putt putt holes are super short and I can't imagine someone could possibly get over 3 or 4 on a hole unless they were really not trying. I think this worked well for a corporate event because we were enjoying making small talk and being casual about the experience, but I don't know that I would come here on a first date or with a group of friends because we would just move through the mini golf course so quickly. But if you are looking for just a little activity to do before enjoying the food and bar at this location then give it a try! read more

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The food was really good. Typical pub food. The server was great. She was really nice. The drinks were good too. Not too strong not too weak. The food came out HOT. Only thing is it's one team per hole and you have to wait until the party in front of you finishes. It can hold you up if it crowded. Only thing I didn't like. It was my first time, I didn't know what to expect. But I'd go back. It's a little pricey. I was able to catch a deal so I think I paid about $60 for my family of 4. read more

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This is a good hangout. A little putt putt while doing some gulp gulp, perhaps followed by some chomp chomp while yap yap with your posse or date, or both. Face it, we all need a loud atmosphere with food, fun, and music every now and then. A place to forget about your work week and let loose. If I let loose my pant button pops open...sorry. Don't sleep on their food, they really incorporated some nice plates from around the globe within their sharables. They have great salads and flatbreads too. If there is one pet peeve that my friends get tired of hearing about, it is the people stacking up behind you, waiting for you to finish your hole. This may be unavoidable with mini golf. Fortunately the type of crowd in Puttshack are more patient, happy..or maybe slightly boozed up, and thats cool. This is surely something you should try at least once. read more

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Went here for a birthday party dinner with friends and the food was fantastic! We had the gyro, chicken and waffle and margarita flatbreads. We had Cobb salad and pad thai salad. All were shared and we loved it! Great flavor! Portion sizes were great too! Our server was fantastic! So great and we were taken care of well! Can't wait to go back and hit happy hour! read more

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I've been meaning to check this spot out for the longest time since I've heard such good things! You make your time slot reservation online and check-in at the kiosk when you get there. You pick your putter and they give you your ball to play. There's a bar in the main area so you're welcome to purchase your beverage before starting your game. There's multiple courses and they're super fun and different than your usual mini golf course. There's a lot of tech involved so that the ball keeps track of your strokes and your score. It's affordable and such a fun activity to do with friends and family. read more

Puttshack - Oakbrook - Mini Golf Near Me - Oak Brook, Illinois

So this is really a pricey experience for what you get. I believe if they had better promotions we would visit a lot more. However my son does love it here. Many courses and we love how the electronic scoring works. read more

Puttshack - Oakbrook - Trying for a hole in one - Mini Golf Near Me - Oak Brook, Illinois

We had a gift card and a visitor from out of the country. This was the perfect reason to pay a visit. Our group had five and two of them were children. We walked in without advance reservations on a Saturday afternoon but we were able to secure a booking within the next 20 minutes for the 9-hole game. We had a fun experience although it can feel a bit rushed when there are others waiting behind you. I think we took approximately 30 minutes to finish the game which is not a whole lot of time. We recently had a second visit on a Sunday morning for a birthday party. This was a more ideal experience for us because there was less people and we played at our own pace. This is particularly beneficial for young children who needs a lot of guidance on how to play. The food was served buffet style. We tried the pepperoni and cheese pizza, fried chicken bites with Thai chili sauce, fried shrimp, chicken quesadilla, chips and artichoke dip, and tater tots. Everything was the standard fare and served in a timely manner. Party attendees received a voucher to return for a free game. Our daughters had a wonderful time so we will definitely return. read more

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3.9.. Love the coat check option when you first walk in. The bar area is busy and great options. Most of the bar tenders were pleasant. Lots of seating areas around the golfing. I do feel that reservations for the golf should be a thing. (This is not a place or time to perfect your leisure skill) It was pretty crowded despite the constant moving in each golf area. People navigating selves, children, and drinking adults can make for a haphazard. There needs to be more structure in this area especially depending on how large your party is. The food my friends reported was good. The grill shrimp I actually tasted. Great grill flavor and presentation. The drinks were delicious and not too expensive. I feel like I would return for drinks and food. read more

Puttshack - Oakbrook - Our crowd - Mini Golf Near Me - Oak Brook, Illinois

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Wow. Food okay. Server okay. TINY $19.00 Martini and a flat skunky beer. Salt grinder broken and spilled salt all over the table and plates. Great time playing miniature golf though. One and done. read more

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Me and my wife recently came here since this was a fun little date idea that she wanted to do. We booked a reservation here not knowing what this place truly was we were going to do both the mini golf and stay for food. We booked a 5:30 p.m. reservation on a weekend and we didn't realize that this place had a really really long line when it came to check again. We booked a reservation online and we assume that our reservation automatically started at set time but really it truly doesn't matter what time your reservation is because you could just show up whenever you want it doesn't mean you automatically start playing at the time you reserve. You more so just book everything in advance and just save yourself a few minutes. The waiting is really long as if you're waiting for your favorite ride at an amusement park but the line is an hour long. There's four different courses in each one is nine holes. I will say that the courses were really fun and is a unique spin on how to play mini golf which is way more entertaining than LIV golf. Sadly I lost but I had fun. The price point just to play is truly pretty fair for what it was worth. Right after booking our golf reservations we tried booking our dinner reservations as well but that turned into a big issue which made us call them to try to make us redo our reservation to dine in and when we were done playing the mini golf we had an issue trying to get our seat but it looked like my name was spelled wrong and I caught it when I noticed on her tablet which was corrected. Dining was a pretty good experience just because the server came up immediately after we were seated we couldn't even look at the drink menu but thankfully he was very friendly. They have vegan options for my wife which was the main reason why we dined in. Food was pricey, I did enjoy their non-alcoholic drinks but if I were to come back here, I might just come back on a weekday where is probably a bit more quiet and less hectic. read more

I just tried Puttshack in Oakbrook for the first time - and it was very fun! The downstairs area when you first walk in is a coat check, and then you take an elevator or the stairs to the actual place.This is an indoor mini golf space, with a bar and restaurant upstairs as well. You can put your groups name on a waitlist on their touch screen computers upstairs, or make a reservation in advance online. There are 9 holes per game that you get to play, the cool part about Puttshack is that the place keeps track of your score for you on screens at every hole through the balls they give you (no old school recording on pencil and paper), which is really convenient if you wanted to keep track of scores with your group. There are also 4 different places inside you can play 9 hole games at, the whole place is really cool to look at the theming of the games and the neon lights are really nice. All of the employees I encountered were pretty friendly and helpful if you had questions on how anything works. I'd definitely recommend a visit if you want to do some mini golf, it's even more fun if you have a group. read more

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I just have to praise the service, Jeremy at the bar was the first server in 13 years to double check for me if the dish was truly vegetarian. He went out of his way when it was really busy to walk back to the kitchen and yes maybe it doesn't sound like a big deal but it's those small things that really make service memorable. We had a great time. Great food. Great prices for golf. 10/10 we will be back. read more

I wasn't sure what to expect at Puttshack, but I just came in with the expectation that I was going to a mini golf place. But Puttshack is much more than that! I would call it adult mini golf. It was like Topgolf but putting. Unlike traditional mini golf, the golf balls and course keep track of how many strokes you take and give you a certain amount of points based on that. There is no cheating here! There are incentives to get the ball into the green hole because you automatically get a hole in one. Some holes have true and false questions to answer on the screen and others have moving parts. It gives arcade vibes but in a more adult and sophisticated manner. I was truthfully impressed and had an absolute blast. And after you have played some mini golf, you can grab a seat at the bar for drinks or a table for some food. I didn't try any drinks so I can't comment on that, but the food itself was great! I tried the brussel sprouts and the pepperoni buzz flatbread. The brussel sprouts were the perfect balance of sweet and spicy. They were soft but still had a nice bite. The brussel sprouts were also fairly small and easy to eat. Honestly some of the best brussel sprouts I have ever had. The pepperoni buzz flatbread was also perfectly balanced with the salty cheese and pepperoni and sweet honey. I have nothing but good things to say about Puttshack. I think it is such a fun place to hang with friends or family in the suburbs. High recommend! read more

I had a great experience at Puttshack! Second time here and this time it was on a Sunday afternoon. It was pretty packed which I expected for a few days after Christmas. They have coat check when you walk in. On the second floor is where you do self check-in and then retrieve your balls and clubs. The overall set up is okay. It's a bit confusing especially if it's your first time here. The areas get pretty packed so I do think they should have less reservations arrive at the same time. Nonetheless, the games are fun and exciting and you can sip a drink while playing. I always opt to eat before or after playing, and I've enjoyed the meals I've ordered here. My mom has a few food allergies and the executive chef came to our table to tell her what meals she could safely eat. We were very impressed and grateful for the attention to customer service! Drinks are a little expensive for the place, in my opinion, but somewhere I will definitely come back to! read more

Puttshack - Oakbrook - Asian lettuce wraps - Mini Golf Near Me - Oak Brook, Illinois

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It was super fun here it's so cool that the balls track your progress and score so you don't have to, had a great time read more

Puttshack - Oakbrook - Mini Golf Near Me - Oak Brook, Illinois

Wow, it was lively in there! We had a reservation for our large group, but unfortunately, there was a mix-up in their system, which delayed our seating quite a lot on that busy December weekend. As a result, our meals came out a little later than expected. Our waiter was friendly but took some time to get our orders, we received our food around 20 mins after ordering, except for 1 dish, which took quite a while to arrive. We were already running late for our putt-putt golf by the time it came! On the bright side, food was decent & not fast food quality, so it wasn't too bad! We managed to finish about 30-35 mins of putting golf for our 9 holes, which was fun! It's a good round of tech-infused indoor mini golf! read more

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Although we had some initial trouble getting seated the service was pretty fast and the food was good! Our group of 7 got just appetizers and shared family style! read more

Puttshack - Oakbrook - Mini Golf Near Me - Oak Brook, Illinois

Have always wanted to try a game of miniature golf. After researching and reading great Yelp reviews, it was decided that we would try the Puttshack in Oakbrook. Now about the vibe, you better be ready!! High energy, upbeat and spirited. Party lighting to set the mood. Cheerful conversations and spontaneous laughter. DJ Kungfu spinning live sounds, good bites and strong pours. Love that the assigned balls are computer generated and follow you at each putt displaying your points on screen next to your name. My husband and I had such a good time, well until my bonus points caused me to win! We ordered an old fashioned and a spicy margarita. My husband thought his drink was just fine. While I was impressed with how visually stunning my drink was. One side of the glass was dipped in hibiscus sugar, while the other side had a candied pineapple slice and a mini jalapeño popsicle. So, yes I was impressed. It also tasted pretty good. Burgers and fries were not too far behind. We ordered the O.G. Burgers; a blend of brisket, chuck AND short rib. Dressed with American cheese, special house sauce, lettuce, tomato, pickle and onion. They even toasted the brioche bun! O. Yeah. to the O. G. I had to try the Cali-garlic fries and they did not disappoint. No room for dessert. Next time. Looking for a FUN time, the Puttshack is the place. You can also dine in without golfing. The menu is loaded with goodies from burgers to Wood-fired Thai Octopus. There are lots of vegetarian options as well. Hubby wants a rematch so we will be back. Lol. read more

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I had such a great time at Puttshack in Oakbrook it's one of those places that's way more fun than you expect. I went there for a party and had a great time. The concept of tech-infused mini golf mixed with food and drinks. Definitely a great spot for a group outing or a celebration! read more

Puttshack - Oakbrook - Salad - Mini Golf Near Me - Oak Brook, Illinois

Came here for a team out and had a blast. The pineapple mezcal drink with the Jalepeno popsicle. SO GOOD AND SMOOTH. Great vibes, decent food and of course the courses are fun and unique. read more

Puttshack - Oakbrook - Mini Golf Near Me - Oak Brook, Illinois

I love the lighting and playing the game. It stinks when a big group is in front of you and you have to wait till they are all done before you put your ball down. You can only play one at a time. read more

Lots of fun on a weekday or weekend where it's $14 per person per 9 stations and it will take about 20 min to do the whole thing. On weekdays Mondays to Thursdays you can add a 2nd game for 50% off. You get your own ball that tracks you on the computer and it scores you. You choose your own putter. They have a coat check that optional. It's warm and cozy and you can buy drinks at the 2 different bars. Very nice atmosphere for couples or work events. 21 and up only. They also have food. read more

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This was fun! If you're looking to mini golf with friends or go on a date, this is the place. There's food, music, and you get a golf ball that's tied to your ID so it tracks your score for you. Located on the second level of Oakbrook Mall on the edge, you'll discover thumping music with a DJ on the weekends it appears. There's a bar, and the menu has some crowd pleasers with some Asian American inspired dishes such as kbbq bao buns, shitake mushroom pot stickers, Thai fried chicken, and more. This place is a little upscale, but it's reasonable given the experience. Go for 9 holes of mini golf or the full 18. You'll love it! read more

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We know to make a reservation ahead of time for this place - especially on a weekend. So, reservations in hand, we show up about ten minutes early and find out that there is a private party and we will have to return thirty minutes after our original time. Okay, we will go to the bookstore. But then when we get back, there is a mob of people, some walk-in, some with reservations and there is no order to how people are being let in or checked in. Why didn't you send emails to the people who reserved giving them the option to cancel? Why are people literally shoving my ten year old to get ahead in line? If I hadn't pre paid we would have walked. Once we got on the course, things were okay, but you still feel really rushed because of the line behind you. They need to limit the number of reservations/walk ins to make this a better experience. And send an email with what course you will be on to avoid the chaos up front. I hope the private party for the three year old paid a premium to inconvenience everyone else because I'm sure we are not alone in not wanting to return. read more

I wasn't sure how to feel about this place after reading some poor reviews but decided to give it a try anyways. We made reservations for a Saturday afternoon and had so much fun! There is a coat check on the bottom floor and then the bar, restaurant and golfing are on the second level. You check yourself in at the kiosk and then find your name on the screen to figure out which course you are on. There are two different course on either end with the bar and restaurant in the middle. I don't think you have a say in which course you are assigned to but did the emerald course. Everything is electronic which is super nice since you don't have to manually keep score. The holes are super fun too with each one having its own unique obstacle (bonus points, challenges, trivia, etc.). We got stuck behind a large group with a little kid which was a bit annoying but it also helped slow us down do we didn't finish in 10 minutes. We enjoyed it so much we wanted to play another round but it was sold out the rest of the night. I also tried the Breaking Bad drink which was super fun. The presentation deserves a shoutout - the bartender brought it over in a little treasure chest and it came with a little popsicle too! read more

such an amazing place for large family gatherings and such a great social atmosphere. All the miniature golf holes are very intriguing and it puts a very nice spin on miniature golf with addition of points. What's even better? Is that at every hole? Their servers is going around asking if you're interested in drinks. They have a full service bar and wide and spacious inside. The food is very good as well. read more

Puttshack - Oakbrook - Mini Golf Near Me - Oak Brook, Illinois

Once a quarter I like to do a team building outing with my team to thank them for the work that they do. I always allow them to pick the venue since it is all about them and this is what they wanted to do. Full disclosure, I have never played mini golf before so this was my first time. In my mind I always thought of mini golf as an outside venue and most likely, that is why I have never done it. Puttshack is something I could get into. Puttshack is an indoor venue with multiple 9-hole mini golf setups, restaurant and bar. Due to the time restraint for folks to get home, we had an early meal and then our game. I was not sure what to expect as far as the food, but I have to say it was pretty good. We decided to get multiple appetizers and drinks in order to make our time on the floor. Surprisingly, the appetizers were delish and filling. The Mediterranean Lamb Skewers (seven-spiced lamb, cucumber salsa, grilled pita, minted yogurt, peri-peri sauce) were quite tasty. The flavor profile was very nice and the lamb was tasty. The Sweet Heat Shrimp Skewers (Cajun & hot honey glazed grilled shrimp, cornbread, crispy fried kale) were very good, a little on the spicy for me, but very good nonetheless. The cornbread was a winner, more like a cake than a bread as it was so sweet. That sweetness mirrored well against the spiciness of the shrimp. The Sweet & Spicy Brussels Sprouts (oven roasted Brussels sprouts, sweet chili & maple syrup glaze) were just okay for me, but my direct report loved them. The Persian Chicken Skewers (grilled saffron marinated chicken, cabbage slaw, grilled pita, spicy cilantro yogurt) were good. I wished that they had been served with some dill rice, feel like that would be a great meal. The Greek Gyro Sliders (Mediterranean-spiced lamb & beef gyro on mini pitas, pickled red onions, cucumber salsa, lemon aioli) were not really sliders but built like street tacos. Definitely a knife and fork dish, but it was very good. The meat was very good and surprisingly so as we had just been talking about a lot of places are not using good meat anymore. As I mentioned, this outing for was my direct reports and they had a great time. But I surprised myself by also having a good time. This could be a great time out, but I would definitely do it earlier in the day as my one direct report said it can get loud and cray cray, but I was glad we were able to have a decent conversation without having to scream at each other. I could see coming back here for a game or two. read more

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We had a group date last night out to Puttshack. It was our first time and was really fun. It was like a more high tech version of The Puttery at half the price and that's something I can get with. All of the staff we encountered were super helpful. We were scheduled to do two rounds and happened to be on the same course for the second round. I asked a worker if we could change to a different course and they were very accommodating. We didn't have any food but we did have some drinks. The drinks were really sweet and sugary. Not really my vibe, but probably should've been expected for a venue like this. It was certainly a good. I would definitely recommend. I can't wait for the Skokie location to open. read more

This was a fun experience but not sure if I would do it again. A course takes an hour and you are at the mercy of the people in front of you. There are multiple courses so I am not sure how it is decided what course you get but I thought it was odd the 3 groups in front of us were pretty large. The course we were on was fairly clean and staff was always near to help. read more

Puttshack - Oakbrook - Golf area - Mini Golf Near Me - Oak Brook, Illinois

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Fun activity located in Oakbrook mall. Definitely make reservations beforehand as it books up quickly. There is food and a bar in the middle with mini golf courses in both sides. My friend and I had a bit of trouble finding where to go as it was very crowded. Very cool concept where the ball has a chip inside and tracks every swing and then puts your score on a screen. Kind of like bowling combined with mini golf. Then entire experience is only 9 holes which is relatively short. I wouldn't want to pay any more than $14. Each hole has a fun theme with an opportunity to score extra points. My friend and I had to wait at every hole due to the crowd. If there was no crowd, the entire experience would have been less than 30 min. Fun for a quick activity. read more

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Went to Puttshack for a family night out and had a wonderful time! They have four different courses at this location, and we were on the 'Sapphire' course. There were 9 different pars that ranged from 'Truth or Dare' to 'Putt Four' to 'Whac-A-Mole'. Each par provided its own challenge and the differences provided more entertainment than you would find at your traditional mini golf course. All four courses include different games so if you play more than one game, you likely will not be playing the same par! Each ball is connected to your name and automatically tracks your score, which is really cool. We didn't get food, but we got drinks for the bar and for a Sunday night, it was pretty slow. We found ourselves waiting quite a while to get our drinks. Overall, would definitely recommend coming to Puttshack for a fun date night or family night out! read more

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We wanted a fun outing with the kids on a cold evening and decided to try Puttshack. We knew we wanted to eat there after we golfed, but the online reservation system didn't really make it clear how long it should plan between the golf and table reservation, so we just went in and were directed to sign up at the kiosk. I had the same question and was told that games take 30-60 minutes and if we finished before our reservation came up, we could tell the hosts since it was a slow Monday night. We made the reservation for the game and were directed to the ruby course. There was a very unhelpful attendant there that just pointed to where we were to start. We had no idea how to get balls, that our balls are not interchangeable, or that we could just grab putters. We figured it out, but some direction would have been nice, especially since I kept asking and just kept getting point towards the first hole. The game itself was fun for all. We had a family of four and everyone enjoyed it. It took less than 30 minutes for us to play all 9 holes. We then were seated for dinner and asked the waitress for suggestions. She raves about the empanadas...they were just okay. I couldn't tell there was chorizo in them. I actually think frozen burritos are a better product than these empanadas. The pulled pork bao were amazing though. Super full of meat, and delicious! Well balanced with the fennel slaw and the bao itself was soft and fluffy. My daughter loved her chicken sandwich, especially the pickles which she says are majestic. Who knew pickles could be so awesome? The flatbread was tiny, but the dough was yummy. I think the giardiniera was too oily, so that made the bread greasy, and the sausage was not great. We also tried the Thai chicken skewers which were just okay. The sauce was too salty and sour, so it was untouched, so basically it was just over fried chicken. The atmosphere is young and loud. Very clean, large space, but the volume of the music made it impossible to hear the person across the table from you without basically healing, which doesn't make for pleasant dinner conversation. Maybe it's a way to block the noise from the golfers? Maybe we're just old? My husband would up getting a headache from it, so that wasn't great, but overall, we had a fun time golfing and really enjoyed the bao and chicken sandwich. read more

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No stars!!!! Worst $100 ever spent. Completely overbooked with multiple reservations at same time. At least a 30 minute wait to start and 15 minutes on each hole. read more

Food was great. Service was fantastic . Was a great bar. The only reason I didn't give it a 5 was the sun was shining in my face when I was putting on one of the courses. It was horrible. The waitress told me they ask the owners about it, but they said they could not afford shades. That might keep me from going back. There were a lot of complaints about the sun shining directly in your eyes when you are putting read more

My husband and I came here a couple of years ago shortly after they first opened and the place was insanely busy. We played the Amber course and it was ok. Courses are 9 holes and the Amber course didn't look as "fun" as some of the others. Because it was so busy we weren't able to get in another round. We did have dinner and drinks there and the food and drinks were pretty great. Fast forward to yesterday... We went back to Putt Shack and it was A LOT less busy so I guess that "shiny new thing" hype has faded a bit. Don't get me wrong, it was still busy but nowhere near how it was a few years ago. So this was our second time coming here. Guess which course we were placed at...Amber. Whomp whomp. The fact that their system still "remembers" us, you would think it could place us at a different course. Side note, to my knowledge I don't believe you get to pick your course and honestly we would t have known what it was called beforehand. We still enjoyed it. We noticed that the prize wheel hole no longer had actual prizes like it originally had. It's now just bonus points. We ate dinner which was still good. I'm gluten free and they have quite a few options so that's always nice. I ordered the top shelf margarita and it was good EXCEPT it came with one of those awful paper straws. Do you enjoy a straw disintegrating in your drink/mouth? Nope, no thank you- literally the worst. Find someone who enjoys that...I'll wait. I stole my husband's blue plastic-like straw. I'm sure it was a plant based one but it didn't disintegrate in my mouth or drink. Also the black salt stained part of my lips black...so while I get the aesthetic of if...ehhhh again no thanks. Pretty much everything on the menu is $14-$16. Overall a decent experience. If we ever go back and get placed at the Amber course again, I'll be asking to be switched. read more

We booked with Puttshack multiple days in advance for my husband's birthday. Our reservation was at 5PM. Apparently the website was just letting people book when they had a buy out. So they called and left a voice mail and told us there was a buy out... like we should know what that means. They took 17 call backs to pick up the phone. Once the hostess answered she basically said that the system was letting people book when a company bought the place out so that meant that we were just out of luck and she would be happy to rebook for us. My husband told her we were already 30 minutes into our drive and why are we just being informed of this now if they knew it was an issue. She said that the company booked it so no one could play after 4PM. Mind you they did not call us until 4:30. So they clearly knew it was already an issue earlier in the day than when they called us. The hostess then started to panic and did not know what to say and my husband did not want to give her a hard time. He asked to speak with the manager. He had called on speaker phone to check in the reservation; my husband informed him we were driving and sitting in rush hour traffic on the way to their establishment. He asked multiple times for my husband to check his phone while he was driving for a confirmation number.... My husband informed him multiple times that he was driving and he could not safely look at his phone... he sarcastically thanked them manager for making this his problem too AND THE MANGER, JOSEPH, told him you're welcome in a snarky way. Then he said he could not help us and his manager Michael would be calling us in 5 minutes. That was about 45 minutes ago. We aren't even sure if they are actually going to be refunding our money since they are still actively texting us about directions where to go when we get there. It was of the worst customer service experiences we have ever had and it completely torched our plans for the entire night. We also have 4 kids and rarely have a babysitter and this was extremely difficult to orchestrate for us. It was a real disappointment and we will never return. read more