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    Putts Plumbing

    5.0 (1 review)
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    10 months ago

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    Putman J.

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    Canady's Heating Air & Plumbing - Canady's - Offers Furnace & Heat Pump Services!

    Canady's Heating Air & Plumbing

    (57 reviews)

    For maintenancy checks I haven't found anyone in my area that has beaten the reasonable prices of…read moreCanady's. Their installation of heat pumps is superior. Their work is of the highest quality. I've used them for 10+years and they are respectful of my home and very friendly and polite. I'm nearly 80 and I've been around; I trust them.

    Disappointing Experience with Canady Heating & Air…read more I am very disappointed with my experience. I was given an appointment for July 20th and rearranged my entire day to be available. While I understand that HVAC companies become extremely busy during periods of extreme heat, communication and respect for a customer's time are still essential. By approximately 1145hrs, I had not received any updates, so I reached out using the text number I was provided. I did receive a response around 1200hrs and it came from a different number simply stating that I was still on the schedule and technicians would be working until 2000hrs. The issue isn't just the long service window it's the lack of meaningful communication. By 1700hrs, I still had no estimated arrival time. If a technician were to call at 1900hrs and arrive close to 2000, it raises a legitimate question: would there really be enough time to properly inspect, diagnose, and discuss a complex HVAC issue? A thorough evaluation shouldn't feel rushed at the end of a long workday. If a company is overbooked, it's better to be honest with customers and reschedule rather than ask someone to reserve an entire day with little or no communication. Customers have jobs, families, and other responsibilities, and their time deserves the same respect as the company's schedule. I chose Canady Heating & Air because they came highly recommended, so this experience was especially disappointing. Based on my experience, I cannot recommend them. Better communication, realistic scheduling, and greater respect for customers' time would go a long way toward improving the overall service experience. Update: Immediately after this review, I received a text from the first number 1722hrs stating: "***** Canady's Heating, Air, and Plumbing: You are currently our technician's next appointment. You will receive text updates and a call or text when the technician is in route to your home. Please call the office with questions 912-756-6688 or text YES to confirm. Our working hours are: 8:00am - 8:00pm (M-F) 8:00am - 6:00pm (SAT)*****" This is a knee jerk response and there services will not be utilized.

    Service Experts Savannah - Coastal Service Experts vehicles, November 2021

    Service Experts Savannah

    (39 reviews)

    I have made several attempts to contact you all. This unit was installed in 2021. I have had…read morenothing but problems. You have blamed me for your tech irresponsibility of not installing this unit correctly. I have now or ever had an electrical problem with my home. I have been removed from my unit getting its maintenance checks. It's been a year since ( 2024 ) this happened last and you were supposed to send a contractor over to take care of the damage from the first time. Replacing my exhaust fan. This is the second time 9-26-25 my unit has leaked and it's caused more damage. And yet I haven't heard a word from you all. I have called nothing. We have been customers of yours for years. You put this the previous unit. You all left the previous unit in my attic. But I had you all removed both before installing the is unit. If you are the company you say are fix your mistake. Send the contractor to fix the damage. Is all I'm asking for it's been a year since the first time. This time it's more damage.

    Coastal has serviced, repaired and replaced our HVAC units over the past 15 years. We have always…read moremaintained a service contract with them. The technicians are, without exception, prompt, patient, responsive and professional. Scheduling appointments is easy. Our most recent experience was no different from what we have experienced in the past. Austin Kaelble arrived at the scheduled time to clean and prepare our system for the heating season. He diagnosed an issue, gave us the repair options, ordered the parts and returned to complete the job, keeping us informed as to the process and supporting his work with documentation. We highly recommended both Coastal and Austin.

    Consolidated Plumbing Mechanical General Contracting

    Consolidated Plumbing Mechanical General Contracting

    (6 reviews)

    2 technicians, not 1, showed up at my house to remove a garbage disposal and cap it off which is…read morethe service I asked for. It was clear from the beginning that they were not sure of what they were doing so I started my stop watch. After 28 minutes I came into the kitchen and they were gone. More than an hour later they showed up back up and 20 minutes later they were done. I get the bill and I call to ask how many hours did they bill me The billed me for3 hours. When I initially explained what happened the person said that both were no longer with the company so she couldn't ask them. When I told her that I have cameras at my house and they were welcome to review them she then said, yes I see where there went to Home Depot for a part and it's at least an hour to/from there. It's exactly 7.4 miles from my door and just because she said they went to Home Depot I have no idea if they did or din't. I also said that it doesn't take 3 hours to change a garage disposal and that should have been a red flag on the bill. They could have gone to another job. She said they would discount the bill $50 but charging me for 3 hours when they were her less than an hour was more than fair because they normally charge $150 an hour. She said it was industry practice to charge the customer for time away from the job. If this is how they operate, they are deceptive and engage in deceptive practices with inexperienced technicians. Just Look at the other reviews. Don't use them.

    We used the company for a plumbing inspection on a home under contract with 10 days due diligence…read more Inspection occurred on 2/9 and we were told we would have the DETAILED report by the next day, no problem. We received an invoice on 2/14 with a 3 sentence report. The plumber spent 30 minutes on property, charged us for 2 hours and the company didn't send an itemized invoice to show us where the extra cost came from. When we called, the woman shut down our questions with "it's industry practice, you pay for mileage from prior home to yours". Fine, but there is no way customers should be responsible for an hour and a half driving when the office is 18 minutes from the residence. Not only did they not get us detailed reports prior to the end of due diligence, but they over charged and didn't send an itemized report. We will not be recommending them to any of our friends.

    Putts Plumbing - plumbing - Updated September 2026

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