Always a good experience. They just installed 4 faucets (3 new) for us on new cabinets. On one sink, I was re-using the same faucet. During demo, the drain piece must've been tossed with the old sink. As faucet part had already been installed, they suggested just calling Moen to get a new drain part. It was a great suggestion as I wouldn't have thought to do that, and Moen replaced for free. read more