The manager seems non-existent, except when they showed up to make sure the plumbers arrived, which I found weird on a basic install. There were problems, the manager avoided me. The owner is responsive and helped resolve the situation. read more

I received a call from Savannah's Water Co. informing me that my water meter reflected that I was using 84 gal. of water an hour and had used 23,000 gal. of water in the past 25 days. I immediately called Henry Plumbing Co (in Savannah, GA)., which I had trusted and used for years and always recommended to others, to see if they could find a leak. The scheduler at this company is always accommodating, and she had 2 of the company's plumbers at my house within a couple of hours. After spending around 2 hours inspecting the interior of my home, I mentioned there was standing water on the back lawn, which I had never seen previously. They said they would take a look around exterior of my home, \ after checking out the interior water sources. After their outside "inspection," the plumber-in-charge told me that they could NOT find a leak anywhere. Therefore, I had 2 options: 1. They could check for a leak, before leaving, with a "leak locator device." The cost for "this service," as I recall, was close to $500 and not guaranteed to even locate the leak. I was later told that American Leak Detector charges a flat $350 to find a water leak, with the guarantee they WILL find it. 2. I could have my 30-year-old home, which recently underwent major improvements and is in stellar condition, totally re-piped (which, I have since been informed, would likely have cost approximately $75,000-$100,000k for the re-piping and then all of the repairs in my 3.5 bathrooms, laundry, and kitchen as walls and pricey wooden floors would have to be removed. And, of course, there was no guarantee that a leak would even be found inside after all of that. Nevertheless, this was VERY obviously the route they were recommending I "choose"--even though not 1 sign of needing re-piping (listed below) was present. **Frequent plumbing leaks, Noisy pipes, Visible pipe corrosion, Discolored water, Bad-tasting or bad-smelling water, Fluctuating water temperature.** Before the plumbers left, I paid my bill of $264 for "looking for an unfound leak" and putting new flappers on 2 toilets. I feel like it was money thrown out-the-window, except for the 2 flappers. Shortly after they left, I called the gentleman who had checked my irrigation system (in my new home) the week before and shown me how to use it. After I explained the situation to him, he told me that what I had just experienced was outrageous; he would be at my house within a couple of hours, and then he WOULD find my leak and stop it. And that is just what he did. He effortlessly found the leak right outside my kitchen door in less than 5 minutes, by which time my side lawn was like a small swamp. In less than 20 minutes, he had stopped the almost month-long flow of water the two plumbers could not even locate. No wonder Henry Plumbing Co.. It is worth noting that Henry Plumbing is NOT certified by the Better Business Bureau! Once the leak was found and stopped, I sent an email to the plumbing company telling them about my leak being located and repaired in less than 30 min., along with pictures . I also mentioned that I had a faucet I needed to have installed on a mud sink in my garage--and I felt, after all the unnecessary stress I had been exposed to by their plumbers, that I thought it would be an act of goodwill to a long-time, loyal customer if they would install my faucet at no charge. Though the owner of the plumbing company was sent my email, I never received the courtesy of a reply from her. I called someone else to install my faucet, and I will never again deal with Henry Plumbing Co, of Savannah, GA and will warn others about my experience. Regardless of what Henry Plumbing may say to justify what happened, I consider their modus operandi a "scare tactic" used about what could possibly happen if I did NOT decide to contract for the re-piping of my home. Of course, I feel certain they would say they were just "doing their job" by outlining the possibilities available. I can't help but find this plumbing company's promoted motto an oxymoron: "Your Home's Best Friend." read more

Henry Plumbing Co - The leak Henry Plumbers were UNable to locate right outside my kitchen door that Irrigation guy founnd in 5 min. - Plumbing Near Me - Savannah, Georgia

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On 9-2-25 at 9:50 am their worker with a long beard, in a red truck and trailer, was heading to Skidaway Island in the right-hand lane when he abruptly pulled over in front of me into the safety space I enjoy keeping from the auto in front of me, but definitely NOT the size of his truck/trailer combo! I had to brake to avoid the accident and blew my horn to let him know what I thought of him, and to verify my assessment he immediately slowed down to 42 mph in the 55 mph zone traveling over to the island. I am providing the company a great deal of free advertising and feel I have already made an impact with many potential clients. Had I been hit by their rude and dangerous driver the company would definitely have been sued. I suggest the owner have a performance review with the driver, which may save them a great deal of money in the future if this his typical driving manner. It definitely does not speak well of the company. Unfortunately, one star is as low as this program allows, but -10 STAR would be more accurate. read more

The Henry plumbing technicians sent out to my home to replace the fill and flush valve in my 17 year old Kohler toilet did a fantastic job. They had all the parts and tools they needed to complete the job. They were very careful not to scratch or soil the wooden floors as they remove the toilet tank and replaced the internals. They left the bathroom cleaner than they found it and the repair took care of the constant water flow in the tank. Great job Great people. Chuck Fletcher 2/28/24 read more

Easy job capping a gas line. They did this same job (different room) for my husband- quick and easy flat 1 hour fee. For me? Although the time spent working was 15 minutes plus 5 minutes to look at a shower head, I was charged for 2 hours because they called an estimator to give a quote (allegedly no charge) and sat around shooting the breeze (not working). To make it worse, not only did they over charge me, they didn't complete the job we called them for because he didn't bring the tool... Asked them to come finish the job and am told it will be another flat fee. Is the difference in cost and approach that I experienced because I am a woman? Maybe. But either way it is unprofessional. The response from management was total mansplaining and condescension. I wanted to support a small business but won't support this 1950's attitude and the nonsensical excuse for a failure to do the job requested. read more

I had 200 feet of copper piping installed on my roof. For roof top deck. They were efficient and took one day. Thank you

Today Gary from Henry Plumbing came to my house to fix a major problem concerning the drain of my vintage 50s tub. He did a great job! No problems now. Trustworthy business with trustworthy employees. read more

Prices are very reasonable. All their employees have always been nice, courteous and trustworthy. I had them come to my office for a clogged sink. While there, they checked all the sinks and made suggestions on how to prevent a clogged drain. read more

The staff was very nice but they didn't fix the problem I paid $400 for nothing but a mess.

My downstairs neighbor thought they saw signs of water on the ceiling of their bathroom so they recommended Henry's to me. The guys that came were nice and seemed to know their business, They flushed the toilet about 20 times and ran about 10 gallons of water down the sink. They went to my downstairs neighbor and did not see any leaks so said my sink and toilet were ok. Just 3 stars because they did not show up for the first appointment I made and called me late in the day to cancel. They were also late for the second appointment, and I had to call them to find out when they would arrive. Then they charged me $150 for the 30-40 minutes of time they spent here. That seemed pretty expensive. read more

We were in the middle of painting our home when I realized that we needed to pull up the toilets to paint behind them. While pulling the toilet, out flange broke, and honestly, it was one thing that I didn't want to deal with. I asked in my community for recommendations and Henry Plumbing came up. I actually had an appointment with another company and cancelled, which I now regret. First, my appointment was at 10:30 am., so at 11:00 am I called to see when they were coming. I was told the original plumber was tied up and we were rescheduled for 11:45; Thanks for telling me! So at 1:00 PM, they showed up. They knew why they were coming and I sent one of the owners a picture on Friday, yet, they showed up with only a flange, not a wax ring, or shims when they knew they were fixing a toilet. Yet their reasoning was because they had an accident and didn't have the van with supplies. How is that my problem? Then they wanted to charge me for time because they had to go to Home Depot to buy supplies. Sad thing is, they installed my toilet wrong, it leaked. So I had to go and buy another wax ring to fix it. Secondly, they ripped my flooring by pounding in shims with a pair of pliers. Also, the times they were at my house were wrong. I have Ring video to show when they arrived, left, came back, and left for good. None of it matches the times they wrote on the work order. Really!? I'm all about local businesses, but I won't support liars that try stealing my money. I would avoid this company because they are unprofessional and out to take your money. read more

Terrible and messy! These folks installed a new garbage disposal in our new kitchen and forgot to tighten it. I called the owner and was basically told I was crazy. I tightened myself and haven't had a problem since. Glad I checked it!!! read more

Sometimes you get in over your head and need help. I did and called Henry's. I had attempted to replace a undersink pipe. I was pleased they could come and rescue me. They unfortunately at first just reassembled the old pipes. I explained that I wanted new pipes. Eventually we were able to accomplish this. The sink needed non standard pipe length. End of the day,I was happy. They have always done good work for me read more

Quick response to a request to flush out hot water on demand tank....courteous service.

We have been renovating a home and have faced some issues with our master shower. The first time the technicians came, they stepped in for about 5 min then said they could not help us. The second time they came I had the wall cut out and they just pulled a coupling out and brainstormed some things. I am still left with a non working shower after two visits from the plumber and left with having to attempt plumbing myself. They charged me $57.00 for the first visit even though they couldn't do anything. So, bottom line, this company will charge you for a service that isn't rendered and will call it a service call since they had to enter the home. Now $172 later and I still have no working shower... read more

Agreement made 3 years back when I proceeded with work at my home they would finish the re-piping job by taking the water line to the main. (There was no need to bust up concrete to do this at the time and repeat in 3 years) Now.... no record of this agreement and unfortunately I took the man for his word. DO NOT MAKE THE SAME MISTAKE. GET EVERYTHING IN WRITING WITH THIS COMPANY!!! Work was good; integrity is questionable. read more

This is a remarkable company. We've used them twice now. The lady who manages requests is professional, caring, and demonstrates real concern for your issue. She scheduled help promptly. When the men arrived they were courteous, knowledgeable, and efficient. We hadn't asked for an estimate, but the final bill was 30% less than we had anticipated. They even did a great job cleaning up. You can trust the people at Henry Plumbing. read more

Rob and Tristin were great yesterday. They were able to solve a long standing problem and pleasant to work with. Henry Plumbing will always be my go to plumbing company. read more

I would not do business with this firm. I am a victim of zip code profiling. They gave me what turned out to be a low ball estimate to only have them come back three weeks later looking to charge me 3x the original labor charge. If they have been doing estimates for over 51 years you would think they would know what they are doing. Stay clear read more

personally, I did not like the vibe or management. Called owner to report issue and she hung up on me. I was over charged.

They really try, but not that great. Office staff can be abrupt, perhaps without meaning to, but the bottom line is, they're just average at best. read more

Responsive, reliable, efficient, reasonable pricing, no up-sell -- what more could we ask for? Henry Plumbing is well managed and dispatched, and provided such friendly, thorough, and responsive assistance from our initial call. Truly appreciate the service of such a well-run outfit! read more

Called Tuesday after 5:00 and left message with answering service. I had water damage from a leaking water heater. Called again on Wednesday at 8:30, and was advised that they would work me in. Two guys arrived around 3:00, put on masks at my request, looked at my problem and stated that I had a slab leak; they would bring equipment at 12:00 on Friday the 17th to check for the leak, and this would cost $450 to use the equipment for the inspection. On Friday, I called the office at 3:30 and was told that the person who was to come to my house was not going to be able to come to work. They were apologetic, said they were sorry they forgot to call me, and said that they could come at 8:00 on Monday the 20th with the equipment to find the slab leak. I had originally called about a leaking hot water tank, which is what I have. I have located the leak and am arranging to have the tank replaced using a different plumber. Everybody was very polite, but I was advised to spend an additional $450 for unnecessary inspection. I would not use this company under any circumstances. read more

super disappointed... wasted our valuable monies and time... the lady came in the white Lexus was so rude... so sad... no respect what so ever... read more

when a plumber arrives sooner than expected but VERY much appreciated, is clean and professional.....and fixes a couple of things that were not included ...well why would you ever call anyone but Henry Plumbing? read more