The staff Always goes above and beyond to assist me Great…read moreproducts Best crickets

Unfortunately I had a very poor customer experience here. It began with a store employee dropping a…read moretropical fish on the floor. The fish was out of the tank for about a minute while the employee tried to pick it up by the tail. When she finally got a hold of it, she was about to put it back in the tank, when I suggested she put it in a quarantine tank. At that moment, her Team Leader walked by and said she should put back in the same tank, and see "if it makes it." By that time I had selected three fish and wasn't going to select more after the fish on the floor incident. I also purchased a $60 bag of dog food and $25 in dog treats (spending approximately $110). Later that day, one of the fish died, while the others were fine. I called the store, and they told me to bring back the fish with my receipt and they would give me a new fish (I was not told I needed anything else). So, I brought back the "dearly departed fish" and my receipt, and one of the staff got me a replacement. But when I went up to the cash register, the person who came to help with the exchange gave me a hard time, like she was doing me a big favor. I told her about the dropped fish story, and she seemed uninterested and annoyed. She was having difficulty processing the exchange, and was clearly annoyed about that. I finally gave up, why do I need aggravation and rudeness over an $11 fish. I gave them back the replacement fish, left the store and plan to take my business elsewhere. A truly negative customer service experience. I've purchased many things at this store over the years, and even brought some friends here. I think they call that the lifetime value of a customer, something I think the store owners need to explain to the staff.

Great service , people in there are really kind, variety of products is great , i always buy here…read moreall kind of stuff for my dog, food,toys, etc...

Nicest employees we've ever encountered! We noticed that the prices on their website were much…read morecheaper then the prices in the store! The employee was amazing! She was super helpful and went so far as to price match everything from their website!!! Not only was she amazing to us in regards to pricing but she spoke to us literally at length regarding guinea pigs and what they needed/what they eat/their habitat/etc! She also easily processed an exchange for an item with ease. All around extremely knowledgeable and friendly employee! Definitely management material- if she's not already! I wish I had gotten her name but she had blonde hair and maybeee glasses?

I love this place because it's close to my house like seven minutes - so it's really convenient…read morewhen I need to pick up food for the dog or bird food. They have stuff for your yard. It's also a very good size and they literally have just about everything!!! I get stuff for my dog and my guinea pigs which is pretty convenient and they're cheaper than everywhere else especially Petco and even surprisingly so- cheaper then Walmart. Also the employees here are very nice and friendly! 5 stars! I come here every few weeks for my Guinea pigs hay/food/bedding! It's just extremely convenient. I also gotta state the variety of things they have is phenomenal!

Thanks to Brenda & Joel shoeing me a wood stove WITH a blower !!! And loading it up for me, I'm now…read morea new owner of a bigger wood stove. Winter can still wait to arrive, but when it does ... I'm prepared. They both very very kind and helpful. The store was clean and a really nice size, a bit bigger than my local location. Thanks much!

Lori is the absolute best! Our pups love their spa days and always come back looking their best.read more

Our dog had a fantastic time getting groomed. She looks really beautiful and cute as ever. The…read moreprice to get her groomed is very reasonable and affordable.

Not only do they carry an amazing inventory, they also really understand them, and make great…read morerecommendations!

Such a great place to support local. Lots of variety in dog food (that's what I need) . People are…read morefriendly and helpful. Highly recommend. Plus so easy to bathe your dog!!!

A great addition to Colchester. Wagging Tails offers grooming (they already had two pups on their…read morefirst day), food, baked goodies for dogs, clothing, toys, holiday items and so much more. I picked up some anti-anxiety chews as well as some calm peanut butter. I also picked up a couple of treats for Christmas and a bow tie for our family pics. Even though they are 20 minutes from home, I'll definitely be making the trip to support this store.

My favorite local pet store :) the owner & employees are super friendly & helpful. I love the…read morebathing station! Best pup place in Colchester!

Morgan did a great job grooming my fussy grumpy cat. Very friendly and great atmosphere. You can…read moreTell she's a natural with animals. Looking forward to going back next time my cat needs to be groomed and for fish as they are very healthy compared to chain stores like Petco. Highly recommend.

The owner is an incredibly knowledgable, and caring, person who clearly loves all…read moreof her animals, and is eager to share her love of them with her customers. I will definitely come here, for all of my bird's needs!

I have shopped at this location for 4 years. I purchased somewhere between $1500 - 2500 in Koi,…read moregoldfish, sailfins, pumps, aerators, plants and food for my outdoor koi pond. Recently I purchased at a large black and orange butterfly kio for $150 + tax. It died within 5 days of being in my pond. I never saw it eat and attemp to eat. It just stayed at the bottom. I contacted the Luckys several times about it before finally being connected to the owner. The owner basically said there is no exchange or refund policy on livestock and he assumes no responsibility. I find this a disheartening waste of money and lack of appreciation to a loyal customer. I will not be returning to this store in the future.

Great selection. Great prices. Exceptional customer service. Very knowledgeable, patient, and…read moreprofessional staff. They made me their newest regular customer

The most friendly employees we have ever encountered! We recently purchased 2 long haired guinea…read morepigs & we needed to get them completely set up & they were so helpful! We got EVERYTHING we needed for our 2 long haired Guinea Pig's & it was all under $100! We Purchased Food, Hay, Bedding, Water Bottles, Treats, Brushes for their Hair, Sleeping Enclosure's, & More. The prices in here were also amazing! Everything was extremely reasonably priced! They literally have everything in here for every type of animal! They have food/bedding/accessories for just about every animal you can think of, such as: Dogs/Cats, Guinea pig's, Hamster's, Ferret's, chinchilla's, Rabbit's, Bird's & Much More! They also offer pet grooming, nail trimming and other service's. We are planning on taking our guinea pigs here for nail trimming.

Very nice Pet Supply store with outstanding quality supplements and pet foods. I visited today and…read morereceived sage advice from the owner as my dog Rocky is having some health issues. The owner is very kind, empathetic and adheres to a holistic philosophy which I truly appreciate. I'll be a customer from now on.

I f anything, we should support small businesses like this. Larger suppliers like tractor supply…read morework hard to eliminate them to control the area market, snuffing out mom and pops. I purchased propane not sure how much I needed. Before changing me too much, sent someone to check so "we don't overcharge ." Take the kids. Checkout the baby chicks. Equipment parts, animal feed. Help them understand community based stores. I'm glad I found them and will support them.

Great little hardware and outdoor store, lots of things you might need for home projects both…read moreindoor and out. Huge selection of bolts, nails & electrical switches as well as a great selection of pet food and supplies. Stop in before you turn into Wally World to see if they have what you need!