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Putnam Farmers Co-Op

3.3 (3 reviews)
Closed 8:00 am - 5:00 pm

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Pet Supplies Plus Oxford

Pet Supplies Plus Oxford

(28 reviews)

The staff Always goes above and beyond to assist me Great…read moreproducts Best crickets

Unfortunately I had a very poor customer experience here. It began with a store employee dropping a…read moretropical fish on the floor. The fish was out of the tank for about a minute while the employee tried to pick it up by the tail. When she finally got a hold of it, she was about to put it back in the tank, when I suggested she put it in a quarantine tank. At that moment, her Team Leader walked by and said she should put back in the same tank, and see "if it makes it." By that time I had selected three fish and wasn't going to select more after the fish on the floor incident. I also purchased a $60 bag of dog food and $25 in dog treats (spending approximately $110). Later that day, one of the fish died, while the others were fine. I called the store, and they told me to bring back the fish with my receipt and they would give me a new fish (I was not told I needed anything else). So, I brought back the "dearly departed fish" and my receipt, and one of the staff got me a replacement. But when I went up to the cash register, the person who came to help with the exchange gave me a hard time, like she was doing me a big favor. I told her about the dropped fish story, and she seemed uninterested and annoyed. She was having difficulty processing the exchange, and was clearly annoyed about that. I finally gave up, why do I need aggravation and rudeness over an $11 fish. I gave them back the replacement fish, left the store and plan to take my business elsewhere. A truly negative customer service experience. I've purchased many things at this store over the years, and even brought some friends here. I think they call that the lifetime value of a customer, something I think the store owners need to explain to the staff.

Putnam Farmers Co-Op - petstore - Updated May 2026

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