Do not deal with these people. There are so many better places to go buy your milk tea. These people are rude. This place was one of my go to places for a milk tea for almost a year. These people turned out to be so racist and treat their customers like crap.
If you don't read anything else, just hear me out for a second. The cashier of this place told a worker to literally IGNORE me. To STOP talking to me. That itself should give you a reason to stop going to this racist place.
Let me explain myself
5/3 around 4:50pm
I still cannot believe what happened to me yesterday in this place.
As I walked in there was nobody in line except for me, and this one lady named Sephora was working at the register. As soon as I looked at her face I remembered that she was the one who took my order wrong last time, which was the same drink that I was trying to get yesterday. I ordered D3 from her and told her that I wanted that drink without pudding but more boba instead, which is NOT a hard substitute order, and mentioned that TWICE since she got me the wrong drink last time. Then, after I got a receipt from her, I realized that she got my order wrong again. So I went up to the register immediately to make sure if she got my order right, asking her if she could fix it, and then she looked like she would be checking on my order, but then my drink already came out. She said we already made your drink, so I was like I told you that twice. One of the ladies working who probably made my drink came out looking pissed because of the mistake Sephora made, but Sephora defended herself saying "It wasn't my mistake" as if it was my mistake. Then two ladies came out, Wendy who leered at me multiple times and Cindy who made me the corrected drink and said "You should have told us before we made your drink." And then I was like "I told her already like TWICE." Cindy kept sneering at me the whole time I was there talking to them. Cindy was like "Okay, she APOLOGIZED you, and I MADE your drink so you would better leave the place."
WHAT THE HELL? She literally was kicking me out of the store. And she did not apologize! When I said "she didn't apologize me." and Sephora, Cindy, and Wendy started giving me attitude, almost yelling at my face, that pissed me off. Would you be able to enjoy their drink if you would be treated like crap from them? How would I know if there would be spit in the drink? And also I just didn't want to spend even single penny on their business, and I thought I would be happier if I could spend the money on a homeless instead of spending it on their business. So I asked Cindy if I could get refund, and then she was like sneering at me and saying "We do not give customers refund. This is our policy and there is no such thing as refund in our policy." I didn't like her sneering at me the whole time so I asked her "why are you laughing?" she was like "What? I cannot smile? hey( calling one of her coworkers) she said I shouldn't smile hahaha."
This almost sounded like this lady was like intentionally messing with me. They were like they could do this shit to me since I am not a fluent English speaker (but I do understand pretty much everything. I just cannot speak it as much as I understand)
I wanted to talk to their manager so I asked for her name and Cindy said "Why would you need my name?" and said to the other two ladies "Do not answer her."
Excuse me? Are you out of mind? Or is this just how you treat your customers, ignore them? How dare you humiliate people like that? Are you sick in your head? Or just a racist person? Obviously she was hesitated to give her name to me because she was guilty. Cindy is the rudest and meanest person I've ever met in my entire life. No one deserves to be treated like this.
I have just ONE simple question for each of you two Sephora and Cindy how are you working there if you cannot properly input a customer's order, Sephora? Cindy, how do you feel after you humiliate people like that? Feel awesome huh? Feeling like you are superior? Go educate yourself how to treat people. Even little kids would know how to treat people way better. You would have probably been treated like crap from someone else all the time so you don't know how to do this shit. Poor you and shame on you.
So neither did I take a single sip nor getting refund but had to leave this place because the three of them literally kicked me out of the store. I never hate anyone but I feel so ashamed of living my life on the same planet with this kind of uncivilized people.
Try this place if you would like to enjoy to be humiliated by these people. Otherwise, avoid this place. read more