Firstly, Violett is very responsive and is truly like the energizer bunny. Not kidding. I was…read morelooking for a new cleaning service and based on yelp reviews, contacted Violett. Even though she was out of the country at the time, she promptly returned my call. It was decided that she would visit my home to establish a price for a required deep clean prior to starting an every other week schedule. When she visited my house, she was very thorough and quickly pointed out all of the ways in which my family lives in a disgusting house! Kidding. She was not at all judgmental but definitely set an expectation relative to what would be cleaned upon that initial visit - all of the window coverings (plantation shutters), all window sills, door frames, all baseboards, wood floors (washed and dried by hand), tops of kitchen cabinets (people actually clean that??), all light fixtures, exhaust fans, etc. I'm going into such detail to make sure it is obvious why I truly expected my house to be spotless. The first day, I was to have three people for an unlimited time (Violett said they would clean until all of the work was done). They were a few minutes late and only two showed up (one was sick). No big deal. The two ladies were extremely pleasant, and I had very high hopes. After they left, i looked around. Some things weren't done or weren't done well. Ok. Maybe they were exhausted by the time they reached the last of the rooms. Violett called later that day to see if I was satisfied. I told her that her people were really nice but I was a little surprised that a few things weren't done well or at all (particularly in the kitchen). I was surprised because my expectation had been set when Violett first looked at my house. She said that they must have been tired because it is not usually a job for two people but that they would start in the kitchen next time and do a deep clean of the kitchen. I thanked her and felt her customer service was appropriate. Well, along cake visit two. About twenty minutes or so late. Not fatal but a trend perhaps. I had a few very specific things I was looking for after they left. They missed almost everything they missed the first time around (except the cabinets!). I hadn't told Violett about all missed things, because I wanted to give the team another try. Things missed (both times): the exhaust fan in my boys' bathroom, window sills - two dead flies in each of the kitchen windows (had to actually open shutters to see), cup marks on granite counters, plus rag marks from where the counters were wiped. I could go on, but I am truly not trying to be petty. And I am definitely not picky. I'm pretty relaxed about the house, actually, but a high expectation had been set, and it simply wasn't met. Again, Violett followed up, but I had to tell her to remove me from the schedule. Maybe it just depends on who you get....

Have been using Violett's Cleaning Service about two years and very satisfied with their cleaning…read more If you see a certain area may need extra attention just them know and it will be addressed. A big plus very flexible with our changing schedules, also if you have pets do not worry our Max loved the ladies. Sandra J

As 2 busy professionals, we needed someone reliable and thorough to clean our home on a regular…read morebasis. We had been through a few cleaners before we met Karen, the founder of Hosoum--and we have never looked back. She has been with us for over a year and across 2 condos and has been an absolute lifesaver. She has an incredible attention to detail, is easy to communicate with, is flexible and understanding of schedule changes, and overall just the consummate professional. I honestly sigh a breath of relief every time she comes over and can't believe we ever hired anyone else!

UPDATE: BEWARE OF FAKE REVIEWS! I submitted the same review on Google and it lasted less than 24…read morehours before it disappeared! Before I submitted my Google review, there were only 3 Google reviews for this business. After I submitted my one-star review, within 24 hours, another 9 five-star reviews were submitted, and my review disappeared. Highly suspicious!!!!!! USE THEM WITH CAUTION! If you express any dissatisfaction about their service, they have an attorney and might threaten to sue you!!! Timeline : Prior to the cleaning: Daria: The estimate for the move-in/move-out cleaning for your apartment is two cleaners for 2.5 to 3 hours. Day 1 of the cleaning: The cleaners came in at 1:10 pm (appointment was 1:00 pm). I opened the door for them and left for work. After cleaning started: Daria: The girls looked at the apartment, and decided 2 hours was not enough. They would need the full 3 hours. Before 4:00 pm: Daria: The girls said the apartment was in bad shape so the would not be able to finish today, and they need to leave at 4 so if you want them to finish the cleaning, they will have to come back and cleaning it for another 1 to 1.5 hours. Me: What are left? Daria: The kitchen and the floors. After 4:00 pm: Daira: I know you are confused about the extra hours. We are not trying to keep adding hours so we can charge more, but your apartment is in really bad shape and we want to have the job done. Me: What if they still don't finish after adding 1.5 hours? Daira: They will work until they finish even if they exceed 1.5 hours. Me: Will I be charge for even more hours beyond the 1.5 hours? Daira: No. Therefore I scheduled the extra hours with Daria for the next day. In the evening: I visited the apartment and found a few things that are not clean that are supposed to be cleaned according Daria, including the bathrooms and the closets. I texted Daria about those. Day 2 of cleaning: The cleaners came at 8:10 am (appointment was 7:30 am. Daria called at 7:30 am and told me they would be there at 8:00 am). I opened the door for them and left. Daria came to the apartment at 9 am and I showed her the things that have been cleaned by them but are not clean to my eyes. In the evening: I visited the apartment again, and found the things that I showed to Daria are still not clean. In addition to that, the kitchen cabinet doors are still greasy and full of oil drops. The microwave and the oven are still completely dirty. Afterwards: Daria: Have you received the invoice? Me: Yes. But the apartment is still not clean especially the kitchen. You mentioned your team would do the job until my satisfaction. (Note that at this point I HAVE NEVER MENTIONED THAT I WAS NOT GOING TO PAY HER.) Daria: My attorney will be contacting you soon. I will be sending you a demanding letter. I will be disclosing the pictures of the apartment before and after cleaning. Me: I never said you didn't cleaning the apartment. I said your cleaning was not to my satisfaction as you promised. Daria: The microwave and cabinets are still greasy because they didn't have enough time to do the proper job! (My comment: remember that Daria promised that she would not charge more beyond another 1.5 hours if they had to take even more time to finish the job.) End of timeline. My thoughts: 1. I was fooled by all the 5-star reviews here. I did see some reviewer-posted pictures showing stuff being dirty, but there's no review associated with them. It was strange to me but I didn't think too much about it. Now thinking back, maybe the review associated with those pictures is really bad and was magically removed. 2. I never said to Daria I was not going to pay her. I just mentioned that she should keep her promise and finish the job. That triggered her having her attorney to demand the payment from me. 3. Who would have an attorney at hand that's always ready to deal with clients that are not willing to pay in time? I can only imagine how many unhappy customers they got! I believe that says something about the quality of their service. 4. I used a cleaning service not because I'm rich or too lazy. I'm neither. I used a cleaning service because I believed they were professional and would clean the apartment better than I would myself, and so I could have a nice and clean home when I moved in. I was wrong. I found that for the things that they didn't clean properly, I could easily clean them after my own experiments. The attached photos were taken after their cleaning, and show that lots of dirty things they left behind could even be wiped off with wet paper towels. 5. I understand cleaning service is a tough and underpaid job because I'm working class myself. That's why it was never my intention not to pay her. 6. If you just need regular house hold cleaning, please ignore this review because I haven't used them for that. They are probably fine for that according to other reviews.

Daria and her team at D&M are wonderful! I've contacted them for cleaning off and on for over a…read moreyear and have always been impressed by their thoroughness and professionalism. The past couple of weeks were super hectic, and I needed help getting my condo in order. Daria responded right away when I contacted her, and Veronica fortunately was able to come the next morning. She was friendly, right on time, and sweet to my barking pup. I didn't realize how much love my place needed until I returned to a spotless home this evening. What a relief! Thanks again, D&M!

Our non-profit organization has been using Maids Around Chicago for a few years now and we are…read moreconsistently impressed by their professionalism and thorough cleaning. They always arrive on time, are incredibly detailed in their work, and leave our studio looking sparkling clean. The team is friendly, reliable, and readily accommodates any special requests I may have. Highly recommend them!

I had a great experience with this company. I have hired them 4 time already and was never…read moredisappointed! they come on time ,they communicate , they are very reliable, they did a great job and they are very nice .. I will recommend them to everyone!

I just got home after being gone for 2.5 months. My ex squatted at my apartment with her large dogs…read moreand destroyed my home. These ladies came in and got my apartment clean and all the stains removed from the carpet. They were friendly, fast, organized, and efficient. I highly recommend this service.

Norma completed a last-minute cleaning for me (same day service!), and I couldn't be happier. Norma…read moreis detail-oriented, cleans all the little crevices and values feedback. I felt completely comfortable having her in my home, and I am grateful I found her. Her rates are fair -- similar to the rates from other companies in Chicago, but the quality she gives is top-tier! I'd highly recommend her. We're excited to have Norma with us for reoccurring cleanings. Thank you, Norma!

We've used Norma's cleaning the last year & have thoroughly enjoyed their basic cleaning services…read more They always put 100% into our home cleaning & even go the extra step to organize my children's toys. Would highly recommend

I just hired Lares Maids to do a move-in cleaning for my new home. They cleaning ladies were on…read moretime and did a great job! They were efficient in their cleaning and tackled more than I expected: cleaning the stove grates, inside the oven, inside kitchen cabinets, dining room light fixture, and even some of the waist level trim in our dining room. Some fine detailing (base trims, electrical outlets, walls) were not done, but that is something i would categorized as a deep clean so that was fine by me. Halfway through (when they were done with the finished basement) they asked me to inspect their work and to tell them if they missed anything. I really appreciated that offer! I commented on a couple of things and they were happy to address them. I definitely think I'll use their service again! Great value for great work. Note: Alejandro (the point of contact) is super responsive and friendly.

Excellent cleaning, prompt communication and Reasonable prices…read more will use them again!

Excellent service! Very responsive and attentive to details. Mickey helped my senior mother with…read moreher carpet cleaning and was kind and respectful. Also cleaned her carpet and kitchen floor. I highly recommend him and his services. Reasonable priced also. A 10++++++ Thank you

Very professional and did a great job cleaning my mother's apartment! Very thorough! Also, made…read morewonderful recommendations and actually cares about the health of the clients! Will be using them regularly and highly recommend them!