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    PuroClean Mitigation Services

    5.0 (1 review)
    Open • Open 24 hours

    Services - PuroClean Mitigation Services

    Mold remediation

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    2 years ago

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    People searched for Damage Restoration 251 times last month within 25 miles of this business.

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    Entrusted Restoration - The damage they left - no quote for repairs - no contact or reply to emails & phone call.

    Entrusted Restoration

    (27 reviews)

    UPDATE- July 2026: after seeing my original posted review below, a representative reached out and…read morespoke with my husband to get more info. We informed the rep that our handyman had accurately diagnosed the problem which was really with our dishwasher (which Entrusted never checked for a leak and was why the moisture readings kept staying high), and we had our handyman complete all the work for us. Since Entrusted did not accurately diagnose the leak problem, they offered to reimburse us 90% of our fee we had paid. I appreciate their decision to make this right. We had plumbers come out to fix a water leak when we noticed our hardwood floors began to buckle by our kitchen sink. Our plumbers (Texas Quality Plumbing) did an amazing job addressing the water leak issue, and they recommended we contact Entrusted to do mold abatement and to fix the flooring issue by removing damaged pieces to get a look at the subfloor, plus we were told they can also do the repairs/renovation after the mold abatement. (We have already reached out to Texas Quality Plumbing to inform them they should NOT recommend this company to its clients.) First, Entrusted reps came out to look at the issue and then we scheduled them 2 weeks later to begin. The quote was very high (over $2,000). They did NOT show up for their appointment time. I had to call them to find out why they hadn't arrived, and I was told there was a mix-up, and we are so sorry, and we will get you on our schedule ASAP. When they did arrive, two young men (one looked like he was in high school) began ripping up hardwood boards in my kitchen to get a look at what was underneath. They left two large de-humidifiers for us to run for a week to help dry out the moisture and they sprayed some "mold treatment" to the area. The next week, they showed up to take moisture readings again. They did not show me the readings - he just said, "Yeah, that's still 100% moisture levels." I had to pay the remainder of the 1st quote at this time. Then he took the de-humidifiers and said that their renovation team would be sending a quote to us for repairing the subfloor and replacing the hardwoods that were damaged. This was Wed. May 18th. After NOT hearing back from them for a few days, I emailed Jason Roy at Entrusted on May 20th to inform him we were waiting for their second quote for repairs/renovations. No response. I emailed ANOTHER follow up on May 25th. Again, nothing. Then I called and spoke with their receptionist on May 28th to alert them to how frustrating it has been that no one will contact us. I was told they will let their boss know and they are so sorry. It is now May 30th and NO ONE HAS GOTTEN BACK TO ME. I think they are a scam company. DO NOT USE THEM.

    The company is primarily focused on scamming the insurance company by using the customer to be…read morecomplicit in inflating damage claims that exceed the deductible amount. Their goal is to profit at least 2000 or more per job even if the job is only at most a 100 dollar job. They did this with me and when I chose to not participate in defrauding my insurance company they consistently came after me to still pay the 2000. The fraud was that the hole was not 100s of sq ft but less than 1 and the hole to be repaired was from damage two years prior. They are still calling me and asking for 2000 and have never sent me a bill for the mitigation work that they actually did just an insurance invoice that of course equaled 2000 dollars.

    Total Restoration

    Total Restoration

    (11 reviews)

    Oh my gosh people, if I could give this company more stars I would. I'm even considering writing to…read morethe Better Business Bureau letting them know, that Total Restoration is a A+ company. We had two trees fall on our house in May 2024 puncturing our roof and ceiling, and we were referred to Total Restoration by a neighbor. I will be forever grateful for both the neighbor and the referral. If you are local to Houston and need anything, CALL THEM! The owner (Wade Bowles) came out himself which my husband and I both thought was incredible but he took it a step further and climbed onto our roof with the roofer! THE OWNER himself! Talk about customer service. There are too many to name here but we've written down everyone's name that came through our door. I will add Colby Hutchinson, Sergio Rodriguez, Victor (I'm sorry I forgot your last name) the painter, and Jessica Bowles are such good people that throughout this rough time, We've felt loved and taken care of. Please save yourself the headache and call (936) 321-7205 them when you need them. I never write reviews of company's so know that this company goes above and beyond for their customers and deserves this review and better! Thank you Total Restoration, truly amazing job and awesome people.

    Our rental agency contracted Total Restoration to fix some water damage from a leaking pipe. Jose…read moreand Michael came and were very professional. I had so many questions about the next steps and they gladly answered me and was so nice. I would definitely recommend this company.

    PuroClean Mitigation Services - damagerestoration - Updated October 2026

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