MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

I used Service Master for mitigation, contents and rebuild due to significant water damage caused…read moreby an upstairs bathroom Vortens toilet tank that cracked. SM was very responsive, on site within two hours. Throughout the entire process, they have been responsive, accommodating and timely. Their service people/team are experts in their fields, courteous and professional, including carpenters, flooring, painters, electricians, etc. Adding pics of some examples of work done in my home. I'm thankful for the team! Highly recommend SM!!!

From the owner: Has your home or business experienced damages? If it is from a fire, flood, or smoke, then it's…read morecrucial that you get the restoration services you need to get back to normal. ServiceMaster Restore offers 24/7 disaster restoration services that will make your home or business whole again. Our restoration company is backed by a national franchise network with over 65 years of experience. We are committed to delivering total customer satisfaction. We offer everything from weather damage restoration to fire and smoke damage repairs to mold remediation. No matter when disaster strikes, ServiceMaster Restore is a restoration company that will be there, day or night. Our company is available 24/7 for emergency restoration services near you.

Highly recommend this company! It is family run and they are so professional, responsive,…read moreknowledgable and very nice! Clare was wonderful working with to set up an appointment and to find out their carpet cleaning/tile cleaning process. Doug and his son Doug came to the house to do the job. They were great with my two pups! They did a great job on all our carpets and our entire kitchen tile floor! The carpets dried in a very reasonable amount of time and they look and feel so clean! Please call Classic American Steam for all of your carpet/floor cleaning needs! Thank you Clare and Doug!

Made an appointment to get a quote over the phone with a very nice lady. Was completely satisfied…read morewith my service up until the point i met the Man who came to do the quote. Was hoping to get a quote for a hoarded living situation for my good friend. The man from the get go gave me a strange feeling and his demeanor felt positive on the outside up until the point of which he stepped outside to take a call. My daughter informed me the man was next to the car window of my daughter's car loudly talking very hastily about the living situation and the contents of the house. Multiple times complaining about the state of my friend who was with me and her disabled veteran husband. My good friend recommended me this Company and i usually don't like to leave long or negative reviews but my experience with the man was so negative. The only reason i'm giving this two stars is because the woman was gracious enough to call me back and to be completely respectful the entire time even after learning what had happened.

I had mold in my car, but they did a great job fixing it. I highly recommend them. Joshua was the…read moreboss who helped me get in touch and ensure that the job was done correctly.

What a great group of people! Professional, honest and dependable. I strongly recommend them for…read moreyour next deep cleaning project or emergency!!

Words can hardly describe how blown away, and truly grateful, I am for Rick and the entire Xtreme…read moreCleaning team. I was dealing with a difficult situation from states away, and felt borderline helpless. From the very beginning, Rick stepped in with compassion, professionalism, and a solutions-focused mindset that immediately put me at ease. He quickly assessed the condition of the home, came up with a clear plan, and communicated with me every step of the way. Rick and his crew went above and beyond, not just cleaning, but completely transforming the house and bringing it back to a spotless, livable condition. Their work was exceptional, and their integrity was just as impressive. Rick's dedication didn't just improve a property, it truly changed someone's life. The impact of what he and his team did goes far beyond cleaning, and I'll be forever grateful. I would work with Rick and Xtreme Cleaning a thousand times over, without hesitation. Thank you, Rick, for everything you did. You made what felt like an overwhelming challenge completely manageable, and I'll never forget it.

Rick Stevens and his team Xtreme Cleaning & Remediation Services LLC have done it again! Fantastic…read morework by his crewmember Cameron. Cleaned our carpets and did a wonderful job. Quality work at affordable pricing. Will be calling to use them again.

I had an HVAC disaster that dumped gallons of water on my living room. Alan responded quickly and…read morehad a water mitigation team at my house within about 24 hours. They ran an industrial dehumidifier and cut out all of the wet components. And they did it shockingly cleanly, covering everything and making sure all debris was cleaned up after. That was the first service. Because I was impressed I also had them do the rebuild. Literally a third of my ceiling needed to be replaced. You have to look really hard, and know it's there, to tell where the wallboard was replaced. They even closely matched the ceiling pattern! The team was phenomenal, polite, friendly, helpful and skilled. An all around exceptional experience. Value was very good too. The final tally was in line with expectations and perfectly reasonable given the quality of work completed.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

Oh my gosh people, if I could give this company more stars I would. I'm even considering writing to…read morethe Better Business Bureau letting them know, that Total Restoration is a A+ company. We had two trees fall on our house in May 2024 puncturing our roof and ceiling, and we were referred to Total Restoration by a neighbor. I will be forever grateful for both the neighbor and the referral. If you are local to Houston and need anything, CALL THEM! The owner (Wade Bowles) came out himself which my husband and I both thought was incredible but he took it a step further and climbed onto our roof with the roofer! THE OWNER himself! Talk about customer service. There are too many to name here but we've written down everyone's name that came through our door. I will add Colby Hutchinson, Sergio Rodriguez, Victor (I'm sorry I forgot your last name) the painter, and Jessica Bowles are such good people that throughout this rough time, We've felt loved and taken care of. Please save yourself the headache and call (936) 321-7205 them when you need them. I never write reviews of company's so know that this company goes above and beyond for their customers and deserves this review and better! Thank you Total Restoration, truly amazing job and awesome people.

Our rental agency contracted Total Restoration to fix some water damage from a leaking pipe. Jose…read moreand Michael came and were very professional. I had so many questions about the next steps and they gladly answered me and was so nice. I would definitely recommend this company.

The project we had was small in scope and they were able to complete it in about a day and a half…read morewhich was very convenient. Dominick even changed his schedule to accommodate our schedule to help us out, which really appreciated. There were also a couple of punch list items that they completed in addition to a smaller fix that he included in the price. The contract was also reasonable and didn't transfer all liability to the customer, which is rare. Overall a good experience and I'd hire them again.

From the owner: In an era where climate resilience and rapid response define property restoration, Fifth Ward…read moreRestoration emerged as Houston's pioneering force in water damage restoration, mold remediation, and emergency services. Through innovative deployment of advanced moisture detection technology and IoT-enabled monitoring systems, we're revolutionizing how restoration services adapt to evolving environmental challenges and customer needs. Our data-driven approach to damage assessment and restoration protocol development has established new industry benchmarks for efficiency and effectiveness. By integrating predictive analytics with hands-on expertise, Fifth Ward Restoration delivers precision-targeted solutions that minimize property damage impact while maximizing recovery outcomes. Our commitment to sustainable restoration practices and eco-friendly remediation techniques positions us at the forefront of responsible industry leadership. As Houston's climate patterns continue to evolve, Fifth Ward Restoration remains dedicated to advancing the science of property recovery and environmental stabilization. Our investment in continuous team education, cutting-edge equipment, and research-based methodologies ensures we're not just responding to industry changes – we're driving them. Through strategic implementation of smart restoration technologies and proactive damage prevention strategies, we're shaping the future of property restoration services.

Installed a Air conditioner which unknowingly needed to be modified to make it work in this space…read more Teddy responded in good time to my project notice. Was the only responder to tell the cost per hour. He gave a large window for times available. Teddy was on time had his tools ready and was a fast efficient, knowledgeable professional clearly able to read and follow printed directions quickly. The A/C was modified then installed and ready well before a the two hour minimum and the work was excellent. I recommend Teddys professionalism, His studious customer service and attention to details. The technical advantage to hiring Teddy was the prime ingredient that made this project happen with ease. Thanks, Teddy for the great work!

Teddy was incredible from the point of contact through the completion of the job. He worked very…read morehard to make sure we could get the task scheduled and did the work with care. It didn't hurt that his quote was better than everyone else that replied. Not only was he great with doing the task, he was also kind and took pride in his work. I strongly recommend him for your next handyman project.