Was very excited to take a trip out here for my brother birthday. Due to unforeseen events I was sent to the hospital and will not be able to go to the resort. I tried to call to cancel reservations and get refunded. I was told because I didnt purchase a trip protection all of my 354 dollars will not be refunded. Now this is more stressed put in my plate plus cost of medical. I even talked to the rep stating if I can speak to the manager, she just said I will not be refunded. It is really a shame that a business has a right to do this. read more

We arrived at 10:30 and stood in line for one hour to ride the Alpine slide. Should have gone to the mountain coaster line first it was shorter. Our kids age 12 and nine really enjoyed both rides. There is a brake on each coaster and slide so they can go as slow or fast as they want. Recommend getting there closer to 9:00 am to take advantage of shorter lines and more rides. Beautiful scenery! Hope they get the scenic lift fixed soon read more

My son asked for a snowboarding trip for his 18th birthday and after a previous visit to Durango in the summer we decided we would try Purgatory. I will start by saying that we are from Phoenix, AZ so we are not avid ski or snowboarders, but we enjoy an occasional get away to Snowbowl. We rented equipment and the process to pick it up the day before was so quick and simple! We showed up to the mountain at about 9AM and got geared up. Parking was quick and simple and the shuttles were clean and quick. My husband and 2 others in our party had never been skiing so they wondered over to the bunny hill area and began to practice. Our young boys did a few practice runs down the bunny hill and then took off to the main lifts in the plaza area. After about 4 hours of practicing with the skis the 3 newbies couldn't get the hang of it and it was too late to get lessons. As they hadn't used any lifts we asked the ticket office for a credit to use at a later time and they were fantastic enough to offer us a full refund for the 3 unused lift tickets. Myself and the others spent almost the entire day on nonstop runs down the mountain, never taking the same run down. We spent an entire day at the mountain and don't feel like we did even a quarter of the runs! We had so much fun and there was so much variety on the runs it was fantastic. The place was busy, but because there were so many lifts we never waited longer than 5 minutes to get on a lift and the mountain wasn't over crowded on the runs down. We had such a fantastic time, the staff was great, the rentals were great and the mountain was phenomenal. We will for sure be back! read more

This place definitely knows how to operate their passes to make the most money and not provide much for it. They only sell have day passes. They oversell and operate sloooowly. And they only sell it for everything, so you can't pick and choose what you want. There's no way you can do the all the activities that it covers. So you can do about 2 things and if you still want to do the other stuff, well buy another half day pass for everyone. You have about 4 hours to do 5 things some of them you have to drive down the mountain and across the road for so it's not an easy thing to do. We spent $150 for all our half day passes. We arrived before open, accomplished 2 of them plus a bathroom break (younger kids with us) we didn't stop for food or anything. We did the lake for 30 mins, road the mountain coaster then stood in line for over an hour for the slide!!!! Then they closed the slide and all lifts bc of a lightening warning. This was an hour before our tickets expired so they gave us a $50 CREDIT. so we spent $100 to ride a canoe around and go down a coaster once! $50 credit so you have to come back if you want that to be useful but you have to buy another half day pass for everyone (more if your kids are older), worth $150 so basically give us another $100 if you want to do the other "unlimited" activities we offer you. So that you can come tomorrow and stand in hour long lines again. We can't just buy the stuff we didn't get to. The customer service was also REALLY RUDE. they're know you're stuck so they don't care. This was our second visit and we won't be again. Don't advertise something as unlimited knowing that in the timeframe you offer people can only accomplish half or less of it (one time) because of your slow long lines. Learn how to run things more efficiently or sell different packages. Day packages or individual activities. Offer refunds not credit for weather disturbances. I can't stand this resort or the customer service there. Can't imagine ever coming in the winter and having lessons or anything else if this is how they are in the summer. Plenty of other places to ski in Colorado and plenty of other activities nearby in the summer. read more

If I could give more than 5 stars I would- spent the weekend on the new downhill mountain bike trails. Nothing like it and nothing better!! Hats off to the trail designers and crew - we'll be back!! Some great fun swoopy downhills with well maintained berms and manmade obstacles!! Thanks Purg!! read more

Every ski resort has its own unique thing that makes it special. Purgatory offers lots of blue runs that have plenty of stop points perfectly spaced for people wanting to progress from greens or easy blues. These stop points become large rises to catch air for more experienced skiers. If you're wanting to up your game but aren't quite up to single blacks, Purgatory is a great stop when the powder is good! The price is also better than many parks. read more

I'm a local so I'm here all the time for skiing. Don't expect ticket office people to go out of their way for you. They have no urgency, are not outgoing, do a bear minimum. I can not tell you how many times I have called and they say "I'm going to put you on hold for a second while I go and get blank person" and I'm waiting for 10-15 minutes just to have them hang up on me. Then when I call back they act like they don't remember anything. Don't expect a whole lot from the lift operators either. They are rude, don't help in any way, and just don't try at all. Good for skiing, but be ready to be treated like shit when you come here. read more

Very nice ski resort! We just returned from a trip here and I love that my Snowbowl annual passes were valid here, it is why we chose it. It was a very busy holiday week but the staff was very well prepared for it and very nice. I do recommend getting tickets or passes in advance as the walk up price (like most ski resorts) is pretty high. Parking well organized but watch out for jerks in the parking lot, one nearly ran down an employee who was doing traffic control and nearly hit 3 skiers and a car but not the resorts fault (just a caution not all skiers are nice people). The runs were nice, lots of choices and we were lucky enough to choose a week with lots of powder. Lots of shops (spent too much including buying a new pair of ski boots). My only complaint was food was just average. Yet I've never found good food at a ski resort. My husband and son said the burger was very good, I got salad bar and it was not worth what I paid event at a ski resort. The costs were not bad in the stores. I think I paid pretty close to what I'd pay anywhere for new ski boots, but I got very knowledgeable sales people who helped to ensure a fit (the reason I bought them on the spot was old boots are not a good fit and I could not go 4 days on them!). We will definitely return, this is a great place to ski. We are about 7 hours away but plan to make this at least an annual trip, while we ski in Flagstaff the rest of the year at their sister resort. read more

If you like getting stranded on a mountain where everything closes by 4:30pm and your only chance of getting any food is driving into the town which is a 20-25 minute drive away then stay at Purgatory Hotel. If you would like to enjoy good food options and the basics of 21st century living then I highly suggest staying in Durango where you'll have access to great restaurants, an amazing rec center and many bars. Spring break 3/25/19 read more

Pretty decent as ski resorts go, a little lacking in the food department. They only had three of the major lifts running (I think there were three others in the beginner area, including a "magic carpet" that were running). The people are nice and the area is beautiful. To get 5 stars you have to open all of your lifts! read more

The resort is nice but the lesson was ruined because of an employee ( Alec) One of their ski instructors when he would not help this young woman out while she was trying to get up a slope. She asked for advice " how do I get up here" and he responded with " buy a lesson and you'll find out" exact words with the biggest attitude. She then told him that she did buy the lesson but missed it due to one of her shoes being broken. He then said " oh" and still did NOT help her even with advice. This tells me that this instructor is only interested in helping the people he "thinks "contribute to his pay check. It was extremely rude and discouraging considering she was obviously a first time skier. I was a bystander, heard the whole thing, and felt bad for this young girl that he would dismiss her and be so rude to a costumer. read more

Horrible experience not family friendly at all at the Purgatory ski rental shop. We arrived to pick up our ski gear and get fitted today for our skis for our family of 6 we have 4 kids. It was recommended to pick up the day before our ski reservations. We arrived on time for our fitting reservation. The fitting was fine but at the end when you check out there is a ton of gear to carry out and we couldn't carry it all the skis, boots, ski poles, and helmets and help our kids down the stairs safely. So they said they would hold the other half of our stuff we couldn't carry while we went to get a wagon. So me and my kids are waiting on my husband right outside the store's glass sliding exit door to bring a wagon which can only be brought as far as the bottom of the stairs around the building 1 level down. I see a worker shortly after getting our gear that they were supposed to hold to put it away but the door is an exit only door so I could not get in to tell them that was our stuff we just got fitted for. I was knocking on the door to get their attention and had to wait til someone finally exited to tell them they put the wrong gear away. They told me well now you have to bring everything in and get fitted all over again. Again my 4 kids are on the bench outside the exit and the workers want me to bring in all the gear and I proceed to do so. As he just turns away without trying to keep the exit door open so I can re-enter with the gear we did have. It was so rude. I told him he just sat there and I couldn't get in and he replied yeah that's an exit door (common sense would tell you to hold the door). Then the same guy that told me to bring it in says I need to move it out of their way. At this point I was annoyed and told him you just asked me to bring it all in and another female worker passed by and told me I need to calm down. (She wasn't part of the solution so her comments were uncalled for). I called my little ones to come in and by this time my husband was back but had to of course leave the wagon at the bottom of the stairs. We had to wait again for them to find the rest of our gear. They told us we needed to move out of the way and wanted us against a wall on the left side of the exit which had some sort of dangerous rotary machinery. Another worker noticed how close they had us to that machine and told us we needed to move away from that too. At this point I am livid at the poor customer service. My husband told me to go ahead and get another wagon since ours was surely gone by now which it was. So I go to get one with my oldest child and there are two men there putting the wagons in a row outside guest services. I tell them thanks I'll be needing one of the wagons and go to reach for it and the man closest to me snatches it back and says no you can't take this we are about to close. At this point I was like are you kidding me I just need one for just a few minutes to bring the rest of our kids our family of 6 gear down. He proceeded to ask me why I needed it and where I was going with it and how I couldn't go upstairs with it. The whole time I'm having to sit there explaining myself over how I need this metal wagon and how I plan to use it. He finally lets me take it a few feet and my son and I put in our gear and he says that's not gear for 6 people. At this point I'm pretty much in tears with anger. I explain the rest of my family is upstairs at the rental shop and my son will have to help pass the gear down the stairs to we can take it to our car. Then the man stops me again and says well now I have to tell you how to return the cart back. I am so over it at this point and I show him our car is right in the parking lot ahead I will bring the wagon back in a few minutes. We get our stuff and take the wagon back and mind you there are many other wagons still out and no one pressuring them to return it the way he hassled me. The whole ordeal was absurd. The only people that were nice were the people that fitted us in the very beginning. The white haired man there did finally apologize at the end at the rental shop. Ruined my experience at the Purgatory rental shop for sure. I have never had so many people treat us with such disregard especially after paying $1200 for their services. read more

My sister and I had not been snowboarding in over 6 years. We had a blast! Room was amazing, runs were well groomed, staff was incredible (from front desk to the gentleman who brought us firewood and the lady who sold me goggles), the grounds were beautiful, and the hot tub was a nice benefit just down the hallway...basically everything was great. I cannot wait until next season to come again, and hopefully multiple times. We live in Tucson AZ, and the 9 hour drive was definitely worth it. read more

We treated our kids to a summer all day activity pass In August. After spending over $300 on tickets, we were disappointed at the activity staff's complete indifference to our presence. Most were openly unfriendly at each of the activities, reluctant to help or give any assistance without being asked. The most obvious situation occurred when we were told to wait for 45 minutes at the zip line towards the end of the day, then given our harnesses only to discover that the operator was closing up and was so rude to us that it was shameful. After being asked why he closed after we waited so long and actually heard the other staff tell him that we were waiting. He abruptly took off his name tag and said "here you want to know my name take this" and shoved it at me. The whole situation was so unprofessional that despite the fact that we vacation here yearly, we will not return. Management needs to take a close look at their staff and inform them that their abysmal attitude affects their business. read more

Great place to ski or board . But i will never stay at lodge again. when i made my reservations i booked a loft, but when i arrived at the lodge for check in the front desk gave me keys to cascade village which i didn't want that's the whole reason i spent the extra money for the loft.. when i walked into room i noticed it was just a basic 1970's suite. i called the front desk asking about the room and they patched me straight over to manager on duty. " he said the owner of the loft decided he was going to use it over the weekend so they bumped us to a regular room" for the same price.I wasn't impressed the way they handled the situation and the way they couldn't call me and tell me what was happening, also that the front desk didn't notify me on there plans to bump me down a room with no refund or discount manager said " that the room they gave me was an upgrade" I really didn't notice what they were doing until i walked into the 1970's room that smelled like smoke stains on everything. cracked tile and torn carpet. seems like a complete waist of $256 for one night, especially when i just wanted to make it memorable for my fiancees birthday. read more