I had a water heater flood my garage and a bedroom had a few inches of water in it. They were…read moreextremely professional, worked quickly, explained what they were doing and why and kept it neat and clean. I was so glad they were able to dry out the area behind the drywall and make sure there would be no mold (before they came I could smell something bad). Would highly recomend them.

Jonathan and Jaydon came out to demo and treat parts of our wall where we had recently discovered…read moremold growth. This was obviously not something we were expecting to have done, but it was necessary. Jonathan and Jaydon arrived on time and were incredibly kind and courteous. They took the time to explain what they were doing and why. Not only that, but they answered all of my questions. It is clear that they are knowledgeable about the services they provide. I was really worried about having my walls torn into, especially after our last experience with a different company. However, they took care in doing so and only went as high as necessary. They cleaned up their mess and then some, and even mopped the floor when they were done. I couldn't have asked for a better experience despite the negative situation. Thank you Jonathan and Jaydon for your time and hard work! We appreciate your services!

This is a long overdue review for ATH! They handled two major home projects for us in 2025 in a…read moremidcentury modern condo. This review is for the first one, a bedroom ceiling/roof leak that needed mold mitigation, asbestos testing and renovation. March 2025: Leak originally started as a moisture spot on the ceiling in October 2024 but my HOA ignored it. By March 2025, the ceiling had become so compromised that water streamed in like a waterfall during a massive storm. My original contact was Noah - he gave me an estimate (along with two other companies). I really appreciated how Noah was communicative, informative and thorough. And! he didn't badger me w/ phone calls & emails, like the other two companies did. He understood that I said I would take care of the situation when I could b/c I was in the middle of Massage Therapy school. I understood the "risks" of having mold & just shut the bedroom off. Fast forward to August 2025 & now we're ready to take care of the situation. Noah followed protocol of getting an asbestos test first. Luckily, it was negative. Then Spencer, their Mitigation Specialist? built a special containment room, inside the guest bedroom that sealed off the contaminated area. Heavy duty fans stayed on for about 72 hours? so the area could be thoroughly dried after being treated w/ some kind of mold treatment. Noah was available via text when I had questions - that was surprising & super helpful! Once Mitigation was completed, Noah connected me w/ Jacob at their Restoration Department. He sent over a stellar crew led by David & they proceeded to rebuild about a quarter of the bedroom - meant to mention that they had to rip out dry wall, scaffolding, etc. This crew rebuilt and then refinished the area, including re-installing wainscotting and painting the ceiling + walls. The results? This bedroom looks gorgeous! We were thrilled with how thorough/smooth ATH was w/ this process & how the renovation turned out. Highly recommend this company for their professionalism, flexibility and high standards. Thanks to the ATH Team!

ZACH was not only patient, but concerned and went out his way to answer and clarify my questions…read more I was impressed with his work ethic, he wanted to get the job Done without hesitation!! Thank YoU for having a Excellent Employee!! ~Judy Tenant Chandler

We had a fairly small water leak in our home that damaged the drywall (2 rooms, back to back) plus…read morea kitchen cabinet and carpet. After reading reviews I contacted Zona for the rebuild portion of our project. They were absolutely awesome! Worked with our insurance company, kept in contact with me throughout the whole process and everyone they sent did quality work! Very clear and up front about pricing and timelines. Would definitely use them again!

Extremely satisfied with my experience! Aaron (I think that's the owner), personally walked me…read morethrough the million questions I had. I had no idea where to start- I've never had to deal with mold before, besides maybe some old socks haha. Would recommend!

I can't hardly explain how I feel about Preferred Choice Restoration and their people,  but I will…read moretry! Both the Demo and reconstruction side of this company were PHENOMENAL! The stress of having your home torn apart and put back together from The crazy amount of leaks (8 in my case) is a feeling of uncertainty and unpredictability... this caused me so many worries,  stresses,  and moments of tears. To be honest though,  i learned so much in this process,  and the first lesson was trust! The trust that there ARE people who have gifts that I don't!!! I needed to trust that the gifts of these people would heal my home! When I decided to lay down my feelings,  open up and let go and let things flow,  every stress and worry went away! It started with releasing those stresses when I spoke to STEVE from the Demo dept of Preferred Choice.  Him and his crew were literally like family!!! Super professional..... you know,  it could be easily uncomfortable with huge men around but NO.... these guys were super fabulous!!!! The coolest thing is you realize as professionals.... they're human too and when you talk to them... they really connect and you realize WHY THEY DO WHAT THEY DO and it all comes together that WHY trusting them is important!!!!! It def relived my stress! I adopted them as my brothers lol!!! There's no way I could do what they do! Now,  Steve left me in the hands of Ryan,  again... now scared of transition lol.. but I trusted that if STEVE said RYAN was amazing,  then I knew Ryan was amazing,  because STEVE IS!!! I can't not trust his word now,  he's shown me nothing but honesty, transparency,  and professionalism. Now here's Steve..... SUPER friendly,  blunt but kind,  very transparent which is important because there's no hidden agenda and he provided his AVAILABILITY JUST LIKE STEVE! If i called,  they were there,  NO MATTER WHAT! When 3rd party companies made a mistake,  Preferred Choice MADE SURE TO FIX THEM RIGHT AWAY!!!!! The advocacy the RYAN had for me,  my home, and my family was beyond fabulous! His patience,  follow through,  and advocacy was brilliant! You know,  too prove that relationships matter to preferred choice.... even though the Demo guys were done with their job,  I still got calls from them checking up on us!!!!!! Thank you for that STEVE! There was one worker that stood out the most to me (outside of STEVE and RYAN of course)... They were all amazing,  I just wished I could remember them all (but i remember their faces!).... Buutttt..... A.J. was such a consistent,  hard worker that came early,  stayed late,  kind,  professional,  and asked questions to ensure satisfaction or choice! I LOVE THAT!!!!! HE WAS A TRUE ROCKSTAR n if i could hire him just as my handy man,  he'd be my GO TO!!!! I'M IN THE FULLEST OF GRATITUDE for the hard work and dedication of this company and their people.  They are literally like an extended family, and I wouldn't want anyone else Working on my home with such a HUGE JOB!!!!! THANK YOU THANK YOU THANK YOU BEYOND WORDS! I OWE Y'ALL A PIZZA PARTY ;) I hope your boss let's me!!!! Love love love Preferred Choice! YOU DESERVE THOUSANDS OF STARS, NOT JUST 5 !!

Do not hire them. Preferred Choice was the one we hired after having done and getting quotes from…read moredifferent restoration companies, to our regret. The demolition crew removed a lot more flooring than anticipated. On top of that, they charged thousands of dollars for PPE. We are talking a water issue on a condo and the amount of PPE does not seem reasonable. State Farm seems to agree, so much so that sent Preferred Choice a check for over $3,000 dollars for the mitigation portion of it but preferred choice wants more. And they want to fight. It's been a nightmare for over 6 months now and I suggest you avoid this company. Note: they also mishandled files and send me pictures and invoices from another customer, very unprofessional.

United Response did a great job recently repairing several water leaks from the last heavy rains…read more The crew left the site the way they found it. We are very happy with the response and work. Tx.

Service and response time were excellent. Kandon was a pleasure to work with and helped keep our…read moreproject on task. Would highly recommend. Robert was always very quick to respond with any questions or concerns we might have and kept our project moving along smoothly. Thank you for the excellent work.

[Revising from 1 to 4 stars.]…read more After my initial review here, I appreciate that Dan reached out to me. He apologized and asked whether the work still needs to be done. It's not easy to do that, so I respect him for it. Dan asked if I'd still be willing to consider an itemized quote from him for the work, and he sent a detailed one when I agreed. Then there was a long delay on my part, but when I finally accepted and signed the quote, he was on-site within a week and finished all the restoration work in 1 day.

Great job on may water damage. Dan came out at 9 PM, vacuumed the water, put in fans and a…read moredehumidifier and arranged for demolition, remediation and reconstruction. You can't tell where the dry wall was cut to remediate. Very responsive, great contractors. I have since referred this company to others with water damage issues.

I was skeptical at first about this service. My house has tenants renting and the previous ones had…read moresmoked heavily against lease terms. Tried painting and cleaned and nothing. After doing some research and checking out AZ odor removal, I decided to give it a chance. Decided to do the mop and scrub and Pur Air treatment . Tenants have stated the smoke smell has been eliminated from the house and they can sleep good at night. Definitely recommend this to anyone looking to eliminate strong smells or odors from living quarters!

Hello, I had a small fire on the side of my house and the smell inside was bad so I decided to try…read moreand have my air ducts cleaned to help. And I have lived in my house for almost 20 years and the air ducts have never been cleaned. AZ odor removal was one of many that came up on my search. I choose them after talking to the person on the phone and because they are family owned. The crew came out yesterday and wow!! Very professional and nice and knew what they were doing and the price wasn't bad from what others companies charge. But the whole process really wowed me. I got lucky and found a good company. All the workers were truly great. Thank you. I'm happy with the service, product and price. I will be putting up some picture soon.