I ordered flowers for my mother's 81st birthday on August 10th -- 10 days in advance. I specifically chose a purple rose/orchid arrangement from their website called Tea and Coffee. I called and left a message to ask if I could add to it to make it bigger. No one returned my call. I called a few days later and asked if they could deliver it a day early, since I did not know my mom's schedule that day and I specifically asked that they deliver them to my mom personally because of my crazy family dynamics - my jealous siblings who would throw flowers and gifts from me and my kids in the trash. Again, no one returned my call. So I sent an email. Marta-Victoria emailed me back a few days later and assured me she would hand-deliver them to my mother, per her policy, and as I had instructed. She did exactly as she was instructed not to do. Moreover, she didn't mention my multiple messages she did not return. Today, I called and emailed to find out if they delivered the flowers to my mom personally. They emailed me with a picture of the flowers they say they delivered, which were NOTHING like the flowers I ordered and only included 2 purple flowers but it was still not the arrangement OR THE PRICE I paid. Worse, despite my explicit directions and explanations, and my offer to pay more for a 2nd delivery attempt, if necessary, they did exactly what I told them not to do -- they left the flowers with someone else. Pure Joy flowers demands a tip before they even deliver the flowers. Can you imagine their audacity and entitlement? You earn a tip after you've completed your service. I only gave them a 20% tip as insurance to encourage them to follow my directions, which they didn't. When they didn't deliver the flowers I ordered or deliver them to my mom, I emailed them and asked them to refund me the 20% tip that I paid in advance and the difference in the cost of the flowers I ordered and the flowers they delivered. As usual, Marta-Victoria refused to answer my multiple emails or respond to the terrible review I gave her. Like the other reviewers said here, this florist is never open. No one answers the phone or email at any time of day. Marta-Victoria's 4.1 star reviews are all her other friends writing these reviews! RUN FROM THIS FLORIST! They don't return your calls or emails unless you call and email multiple days and they are CROOKS! They take your money and don't provide the service or even the correct flowers you order and then lie and say it was "an upgrade," when it was a downgrade, as if you were blind and couldn't tell the difference. I included photos so you can see the difference between what I ordered and paid for -- and what they allegedly delivered -- although there is still no proof that they did deliver them -- and the replacement flowers I had to buy and send because Marta-Victoria's downgrade was so puny, cheap and unremarkable and I have no confirmation they were ever delivered, from both my mom or the florist. I called Come Pick My Flowers, and told Nancy, the owner, the whole story. She delivered replacement flowers immediately within 4 hours and hand-delivered them to my mother and sent me a picture. THAT is excellent customer service. Go to Come Pick My Flowers when you need flowers. The 1st picture is the flower is the arrangement that Come Pick My Flowers sent as a replacement within a few hours notice -- not the 10 days of notice that Pure Joy had. Nancy charged me $60 for the flowers and $10 for the delivery and her flowers and the arrangement are so much fuller and so much more beautiful by comparison! The 2nd picture is the picture that Pure Joy's delivery man sent me of what he allegedly dropped off, but he did not hand-deliver to my mom as I asked, so I don't even know if they arrived. They are clearly not the same as what I ordered and not as pretty or as purple and cheaper than the flower arrangement I paid for, which is the 3rd photo. The 3rd photo is the flower arrangement I ordered and paid for from Pure Joy flowers for $65 + $15 delivery + $4.06 in tax and $13 in required tip. Pure Joy is a PURE SCAM. I had to call the Better Business Bureau to report Marta-Victoria for refusing to give me a refund of the difference between the arrangement I paid for and the lesser one they allegedly sent (which I still have no proof was delivered) and my 20% tip that was forced at the time of purchase, rather than as a reward for good service. She didn't earn the tip. As far as I know, the flowers weren't even delivered so she didn't earn the sale either. GO HERE to Come Pick My Flowers for your flowers: https://www.yelp.com/biz/come-pick-my-flowers-hyde-park read more

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Pure Joy Flowers did a wonderful job with our flowers! We were on a tight timeline (2 weeks!) and weren't able to visit in person. It was so nice when Marta-Victoria called and discussed the flowers with me in detail, so that I trusted that she understood our preferences. Marta-Victoria was a pleasure to work with throughout the process, and the bouquets, boutonniere, and corsage that she created were beautiful. read more

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If I can give no stars I would. Cancelled my event and refuse to refund the rest of my money. So, instead of being excited for my wedding I am stressing, because not only did I have to find a florist last minute she refuses to give me the rest of my money and now have to take her to court. She stole $717 from me ! read more

From the moment we walked into her shop, Marta-Victoria was so warm and welcoming that we knew we'd come to the right place for our wedding flowers. I gave minimal direction (bold colors, a little wild), and Marta delivered the most amazing fairy tale bouquet and centerpieces--we got so many compliments from our guests! She was also very respectful of our budget and let us know what was possible without pressuring us to spend more than we were comfortable with. read more

Pure Joy Flowers - Florists Near Me

Pure Joy is a local flower shop that rivals the better known ones. I have used Pure Joy for various events and the arrangements were beautiful. We also use Marta for the proms. The corsage for my son's date was very unique, not traditional like the the others. Marta puts all her love and personal touches to each piece. She truly cares about her customer. If you want true customer service, come here and you will not be disappointed. read more

Pure Joy Flowers - For son's prom date. - Florists Near Me

What an amazing florist! Words cannot describe how beautiful all my flower arrangements were! I got married on the 18th of this month which is unusual for a wedding and that was never an issue for Pure Joy. My bouquet was beautiful and all the details in the reception and ceremony area were exactly as I pictured them. They even added extra petals on areas that looked too empty! Pure Joy stayed within my budget and delivered spectacular service! I will recommend them to anyone looking for a florist, it's worth the trip to Hyde Park :) read more

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I had an amazing experience at Pure Joy Flowers. I went in looking for services I wasn't even sure were possible. Marta provided me with her expertise, while keeping my ideas in mind, and the end product was simply breathtaking. I have never seen anything like it. Anywhere. More importantly, Marta was very personable and great to work with. I cant praise her enough. read more

I ordered my wedding flowers through Marta. I live two hours away from her store. All my order was online or over the phone. Marta clearly understood my order even though there was a lot of modifications during the process. Everything was received the way I asked for them. There is not exaggeration on the pictures on the website, The flower arrangements were fantastic. She made sure I received them the day before the wedding at a convenient time. She also furnished free of charge displays to keep all the flowers intact until the next morning, she also had vases,flower food and had tons of counsels on what do to do to keep them nice. The customer service was terrific. She render her services with a smile. She also called to make sure I was satisfied when received and after the ceremony. Nonetheless to say, that Pure Joy Flower is the place to shop for a successful wedding. read more

Great experience here. Used for wedding, and sending arrangements for birthdays and sympathy. Very unique designs, and wedding planning is top notch. Very reasonable pricing, Would definitely recommend! read more

Marta was my petal fairy godmother! The moment me and my husband stepped into her shop and chatted with her, I knew she would be the one doing my flowers! She was very attentive to what we wanted and she asked a lot of questions about us because she wanted to personalize it to our characters and I showed her pictures and on the day it was everything that we hoped for it was gorgeous! We could not ask for more! The only bad thing on the day was I did not get to see her and thank her personally and that my bridesmaid left the flowers at the church. But the reception was gorgeous!!! Marta not only make my dream flowers she was also very accommodating with our budget we set a budget for her and she worked her way through with our budget. THIS IS A PLUS! Overall, you will not be disappointed if you choose Marta as your florist not only she is friendly she is super nice! She really cared about your big day! THANK YOU again Marta for everything! YOU ARE THE BEST! read more

I used Pure Joy Flowers service for my daughters sweet fifteen, words cannot describe how happy I was to see how Marta went above and beyond to make our dream come true. Her service like no other, a person willing to do anything to please her client, very reasonable pricing, the flower fresh and beautiful, everything we expected and more. I highly recommend her service. Marta, you rock! read more

Pure Joy Flowers - Florists Near Me

How appropriate that when you look up this business on Yelp it tells you where the other close flower shops are. This is important since Pure Joy NEVER seems to be open when they say they are. I'm not sure how they stay in business. I was forced to go to another flower shop at the last minute despite placing and order and being given a specific day and time to pick up the flowers. Pure Joy was not open when I went and there was no sign on the door indicating if they planned on opening. I tried to use this business because it is local but I have learned my lesson. read more

I used Pure Joy for my wedding and the arrangements and bouquets were absolutely BREATH TAKING.. the colors and combination of flowers were stunning and loved by many. The quality I truly appreciated was Marta devotion. She spent a lot of time with both my husband and I to capture the vision we were looking for. The time, effort and dedication she demonstrated has definitely earned her my future business!! She is truly blessed with a gift of inspiration and creativity that shows through her work and personality. read more

I've used Pure Joy over the years and they never has disappointed. Marta the owner brings her incredible sense of design, color and balance to make every arrangement special. Her floral arrangements are always a standout for any event. We have used her for personal events and occasions. She is the go to florist for civic events in our community. I highly recommend her and her team. You won't be disappointed. read more

Marta the florist co-owner is a top notch florist and makign sure her customers are happy is her top priority. She's also a great conversationalist when she isn't too busy. A real local gem read more