Probably the worst experience at a day spa I've ever had. Booked an appt for a mani and pedi and mentioned in the comments that I get gel polish. When I arrived, I was led to the nail area. The chairs were welcoming but there was so much dust on the floor, it looked like it hadn't been cleaned in a while. There were also dead bugs littered on the floor. I sat in the chair and had hand sanitizer rubbed on my feet. There were no bowls for soaking .The nail lady, who was very sweet, went to remove the polish .She couldn't remove it and I informed her it was gel. She huffed and then had to go speak to a manager or someone else. She returned with bowls of acetone and told me to soak my feet and hands in it. I've never had to expose my skin to that before. Usually they remove it without damaging my skin. After about 20 min, she then scraped off my polish. She filed my nails, but didn't remove any cuticles or do anything else to my hand. I did receive a nice foot massage however. She scraped the dead skin off my feet, but they weren't moistened (remember, no soak) so it was a little uncomfortable. The entire time, I also heard how I'm inconveniencing them because it took so long for the gel polish removal. This is a nail salon, and I did mention that I get gel polish. Eventually, I got polish on my toes. No basecoat and everything seemed rushed .Worse polish job ever .I think more ended up on my skin than my nails and it's day 2 and already chipping . My fingers were done by the lady who was also doing someone's highlights .she stopped her color so she could go my gel nails. They were so rushed and sloppy. It's day 2 and the GEL is already peeling off! My last gel job lasted 3 weeks. The worse part is that when I went to check out, the front desk lady had no idea what services I had had, as she said I wasn't on the schedule (even though I booked my appt 3 days in advance). Luckily I had a gift card. I went to pay with it and she had no clue how to process it .She eventually figured it out and told me my total was $65 for the Mani/pedi. I gave her the gc and she told me I had $35 left. I tipped and went on my way. Within 30 min after leaving, I got a call from the salon informing me that they were charging me and additional $20 for the services I received and deducting it from my gift card, leaving me $15 .Such poor customer service! So here I am, the day after receiving my services (which were no where near worth $85) with chipping GEL nails and a poor toenail job .They can keep the $15 left on my GC because I will never go back to this place. I now need to go pay more money to get my nails fixed somewhere else. I will also be sure to inform my friends to make sure to not visit this salon. I highly recommend that you go somewhere else read more