Very unprofessional and horrible experience.
My appointment was at 6:00pm (made through facebook). I used the address given both on yelp and facebook. I got to the location and could not find it. I called the # provided and was told it was on the other side of town next to the regal movie theater. I get to the place around 6pm and was told that she wasn't here just yet. I sat in the chair next to the entrance door and patiently waited... During my wait another customer came in for her eyebrow appointment. She finally arrived around 6:20pm with another person. And without even asking my name and time of appointment or even saying hello, she immediately went to the back and did her friend's eyebrows. Then after a few minutes she rung that customer up and said "next" instead of looking at her appointment list to call my name. When she said "next" the customer that got there after I arrived immediately ran straight to the back. I figured she had an earlier appointment. While I was waiting again, another customer came in and stood next to me. When she was done with her 2nd customer, she looked at the new customer and said "next". This was around 6:40pm. I immediately told her that my appointment was well over 30min ago. I could tell the other customer felt bad cause she knew her appointment was later than mine, but did not care cause she didn't even ask me if I was next. The threading lady apologized and asked me why I didn't speak up. I kindly explained the situation above. Then she rushed me to the back. This was my first time getting my eyebrows threaded. I only decided to try it d/t the reviews here. She didn't even ask me what I wanted to do with my brows and told me to hold the skin around my eyes tightly. I felt bad enough for speaking up about my late appointment so I didn't say anything afterwards cause I did not know her and was worried she'd screw up my brows. I read in a previous review that she trimmed eyebrows too but I guess she was in too much of a hurry to do that for me since there was another customer waiting. It felt very rushed and very unprofessional. I will not be going back again due to this experience and will inform my friends here in Greenville to avoid this place. Oh and she charged me full price...did not even offer a discount for making me wait so long and be late for my other appointments. Eyebrows looked okay but I had to trim them myself. I cannot express how disappointed I am... read more