I wish I could give negative stars - DO NOT USE MITCH WAVELAND!!! I have asthma and wanted to get my carpets cleaned without toxic chemicals and no scents/smells. I was led to believe this was steam cleaning and when I found out it was hot water when he showed up I was going to cancel, but Mitch convinced me that the green cleaning solution cannot be used with high temps. I gave the guy a chance and it's the WORST DECISION I'VE EVER MADE!!!! It took him 5 or 6 hours to clean 2 rooms. Most carpet guys are out in 1 hour max. The portable machine he was using looked dirty and it smelled like wet dog. The carpets were sopping wet when he was done and I told him he can't leave it that way. He went over it again but it still was really wet. He took one of my bath towels and was walking on it to soak up the extra water - RIDICULOUS! Who does that? I took a clean white towel and did the same thing and the wet spots on it were full of dirt! I showed it to him and he got all upset and explained to me that the chemicals will encapsulate it and when I vacuum it, it will come out. Ummm, isn't that what cleaning the carpet is supposed to do? At this point I just wanted him gone. I put fans all over and that evening, when I closed all the windows and doors to go to bed my asthma went nuts and I couldn't breathe and my lungs were hurting. I moved my bed next to the open windows to try and sleep but that didn't happen. It then smelled like wet dog everywhere and there was a weird perfume-like scent in certain areas. I had to stay at my mom's house all week until I could get another cleaner in there to fix this. THIS HAS BEEN HELL!!!!! I chose Green Cleaning to avoid having breathing problems & this has been a HORRIBLE EXPERIENCE! Also, he never put my furniture on the paper risers on the wet carpet. DO NOT USE MITCH WAVELAND, you will regret it!!!!!!
7/12 UPDATE - received a call from Mitch within a minute after posting this review asking me to take it down immediately & in return he will refund the money for the bad job he did and pay for the 2nd carpet cleaning to fix the mess he left. I said I will take this review down when I get the refund. He said I would see a check in the mail by 7/9 or 7/10 and it is NOT HERE (he could've driven it over or wired the money immediately). The 2nd carpet cleaners did a great job (Jeremy from www.hitekprofessionalcarpetcare.com) but Mitch soaked the carpet & padding SO MUCH & FOR SO LONG that the padding is still smelly & will need another treatment just for the padding. SO THE HELL CONTINUES - I REPEAT DO NOT USE MITCH!!!
PS The white towels that were used to soak up the extra water are now ruined. Even after washing them several times with bleach, the dirt stains didn't come out.
7/13 Update - So I emailed MITCH WAVELAND asking where the refund he promised is and nothing... fell off the face of the earth. He assured me on his honor that he will make things right just like he assured me my carpets would feel like a breath of fresh air when he's done cleaning. I see the review from 7/13/18 about Danny and wonder why I didn't get Danny and if Danny even exists & if that review is fake to counteract my review. DO NOT USE THIS COMPANY AT ALL, THEY ARE UNETHICAL AND DO NOT STAND BEHIND THEIR 100% GUARANTEE.
7/17 Update - Opened a complaint on 7/14 with Better Business Bureau and they sent a message asap to Pure Green Cleaning and they have yet to respond. Again, DO NOT USE THIS COMPANY AT ALL, THEY DO NOT STAND BEHIND THEIR 100% GUARANTEE & CAN'T BELIEVE ANYTHING THEY TELL YOU!
7/18 Update - Tried calling Mitch Waveland & someone picked up the phone but wouldn't speak. I tried calling back, but no answer. I will be doing a 3rd cleaning as the carpets are still emitting wet dog odor. If that doesn't work, the carpets will need to be replaced. DO NOT DO BUSINESS WITH THIS PLACE, YOU WILL REGRET IT!!!
8/6 Update - 3rd cleaning with CLO2 still didn't work so the carpet is ruined and needs to be replaced & still no response to BBB. Tried emailing the owner of this business & zero response. DO NOT USE THIS BUSINESS, THEY WILL RUIN WHATEVER THEY TOUCH! read more