Service was excellent, work was performed in an efficient manner…read more They contacted me immediately after I reported the claim and were out the following day.

I've taken a year to write this review; to really reflect on everything this company has done…read moreadequately but also more importantly, what they have taken from me. I'll try not to belabor the points I have issue with as I think two stars are exceedingly generous of me in light of everything, but hope to provide anyone thinking of contracting with this company with an experience to think about. I reached out to Servpro regarding a kitchen sink flood/water damage. The event happened in April 2023, and I wasn't able to move back into my home until November 2023. This almost 8 month ordeal was due (not entirely, but in large part) to Servpro. RE water mitigation: this portion of service was generally fine, and the only reason there is a second star on this review. There were long delays in communication, incomplete work that required the mitigation team to return, and shifting contact points as people "left the office," but Jesús, Carlos, and Sean were generally easy to work with and completed tasks quickly one issues were identified. RE restoration: this is where I would recommend you steer clear and avoid using this company for restoration work, especially if Chris J is the supervising contact point. My experience with the restoration team was abysmal - again the same song and dance with infrequent communication, last minute changing deadlines or just not meeting the set goals, and sometimes outright lying. Until the point at which Servpro's representative, Chris J, quit the project suddenly as work was beginning; for which he cited that the project was not aligned with company policies despite the fact that for 2 months he had been aware of the nuances of this project and made not a peep about the project being beyond the company's scope. Now, I will say that Servpro agreed to not charge me/my insurance for the extended storage fees incurred because I had to find new contractors once they packed up my household items in storage and quit the project. But even achieving that took many extended phone calls on my part, and was not something offered by the company knowing they were in the wrong here. After multiple missteps by Servpro, I will admit that towards the end of my time in communication with them I was often abruptly assertive and without much empathy when trying to fix what they had gotten wrong. But while Servpro did not cause the flood in my kitchen, nor were they entirely to blame for the extended timeline on this project, they undoubtedly were a large contributor to my extended monetary cost, mental stress and exhaustion, and the diminished quality of life I experienced by making the unfortunate choice is asking them for help.

Worked with Marco as our project manager. He assisted us with an insurance claim as well as handled…read moreall paperwork needed for not only the roof but also masonry and interior work. Would definitely use again highly recommended team was awesome always on time, quick , quality workmanship and Marco kept me updated throughout entire process. 5 Stars absolutely. Project Cost: $64,000.00 Type of work done: Roofing, Remodeling Was work completed: Yes

I worked with Paramount Roofing in 2024, overall, solid work. I trusted the process and work done…read more Marco was pleasant to work with. However, within that year I noticed areas that needed attention. My thought was to reach out before anything got worse. I called, reached out via texted with images; was told someone would be out. Now it's 2026, and although I've continued to call, text, still no follow up from company, was continually advised someone would be out. I did make contact this year during a call (also confirming work was under warranty), and was told someone would come out to assess and was also told that my issues may have been caused by weather. NO. These issues were reported during same year as install. Issues were small, and just needed prompt attention. It may have gotten worse NOW to various factors. Not initially. To state the least, I'm disappointed and very frustrated. Rating reflects initial satisfaction, with roof install as well as disappointment with lack of integrity to follow up and fix what was wrong.

We unfortunately had a leaking roof that wasn't properly repaired as promised by the previous…read moreseller. While fixing our master closet, we discovered mold. After reaching out to several companies, we chose Moldman because they offered the best pricing, had great reviews, and came highly recommended by my best friend, who had used them for a similar issue. They responded quickly, provided an estimate, and gave us a fair price. The team was professional, communicative, and did excellent work. They sealed off the area, removed the damaged drywall, and treated the mold thoroughly. They later returned to install new drywall and insulation, and they primed the area to prepare it for painting. We're extremely happy with their work, and we were finally able to restore our master closet.

Benny did an amazing job removing mold in my 2 bathrooms! The walls look brand-new. He went above…read moreand beyond by making a suggestion in one of my bathrooms and making it happen! You should hire them!

I had scheduled an appointment with Captain Clean Restoration for between 12 noon and 1pm. After…read morewaiting to 1:30 I called to see why they hadn't shown up. The guy say the worker forgot his ladder and will be at my home in 30 minutes. Well after the 30 minutes the worker calls me saying that he was up north and stuck in traffic and won't be able to get to me until 6pm. I told him to cancel my appointment and I will find a company that is about business. So please if I were you I wouldn't deal with this company. And it's sad you can't depend on your people to do what they should do. This is why a lot of Black Business close up.

I recently had an ice dam on our roof, creating a continuous flow of water through our dining room…read morewindow. I was in desperate need of a company to come out and resolve this issue immediately. Fortunately, I found the Ice Dam Guys who fit my home into their already busy schedule. Although it was an expensive undertaking (since this was an emergency situation), I appreciate their help, and the kindness of their employees. It was a Sunday and most places wouldn't think twice about coming out, but the one guy came out to help us and even missed going to church to do it. Thank you!

I had a great experience with this mold service. The contractor arrived on time care fully…read moreprepared, and was extremely professional throughout the entire process. He explained everything he was doing step-by-step and made sure all of my questions were answered. I truly appreciate the quality of the service and the clear communication. Andrea N

After a very bad experience with a previous mold/asbestos "expert" I contacted Chicago Mold…read moreService for a second opinion. The specialist/senior remediator (Haider) came out within a couple hours of my service request, at approximately 8:30pm. He explained everything explicitly and in easy to understand terms. He gave us the suggested plan in easy to understand steps and we were able to set up our plan of action for two days from now. My mind can finally stop racing with worry as I feel we are finally getting true professionals to do the job completely and correctly. I am so glad I found this company.