I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

1 star - Would Not Recommend…read more We hired this company to handle mitigation work in our closet following a roof issue. While they were able to complete the job quickly, the overall experience was deeply disappointing and I would not recommend them. The Good: They were responsive and able to get to the job quickly, which matters in a mitigation situation. The Bad: The work was messy and careless. Sealant ended up on furniture that was well outside the containment area, and when we raised the issue, the team showed little accountability or willingness to take ownership of the mistake. The drywall removal was also poorly executed. Rather than making clean cuts, they tore it out recklessly, damaging surrounding drywall that was otherwise in good condition -- creating additional work and cost for the rebuild team. The Dealbreaker: My biggest concern was their resistance to providing dry logs. Our insurance company required them, and I had to essentially argue with this company just to get documentation they should have readily provided. In an insurance claim situation, this kind of pushback is completely unacceptable and added unnecessary stress to an already difficult process. In summary -- fast response, but poor workmanship, little accountability, and a frustrating lack of cooperation on critical documentation.

Service was excellent, work was performed in an efficient manner…read more They contacted me immediately after I reported the claim and were out the following day.

I've taken a year to write this review; to really reflect on everything this company has done…read moreadequately but also more importantly, what they have taken from me. I'll try not to belabor the points I have issue with as I think two stars are exceedingly generous of me in light of everything, but hope to provide anyone thinking of contracting with this company with an experience to think about. I reached out to Servpro regarding a kitchen sink flood/water damage. The event happened in April 2023, and I wasn't able to move back into my home until November 2023. This almost 8 month ordeal was due (not entirely, but in large part) to Servpro. RE water mitigation: this portion of service was generally fine, and the only reason there is a second star on this review. There were long delays in communication, incomplete work that required the mitigation team to return, and shifting contact points as people "left the office," but Jesús, Carlos, and Sean were generally easy to work with and completed tasks quickly one issues were identified. RE restoration: this is where I would recommend you steer clear and avoid using this company for restoration work, especially if Chris J is the supervising contact point. My experience with the restoration team was abysmal - again the same song and dance with infrequent communication, last minute changing deadlines or just not meeting the set goals, and sometimes outright lying. Until the point at which Servpro's representative, Chris J, quit the project suddenly as work was beginning; for which he cited that the project was not aligned with company policies despite the fact that for 2 months he had been aware of the nuances of this project and made not a peep about the project being beyond the company's scope. Now, I will say that Servpro agreed to not charge me/my insurance for the extended storage fees incurred because I had to find new contractors once they packed up my household items in storage and quit the project. But even achieving that took many extended phone calls on my part, and was not something offered by the company knowing they were in the wrong here. After multiple missteps by Servpro, I will admit that towards the end of my time in communication with them I was often abruptly assertive and without much empathy when trying to fix what they had gotten wrong. But while Servpro did not cause the flood in my kitchen, nor were they entirely to blame for the extended timeline on this project, they undoubtedly were a large contributor to my extended monetary cost, mental stress and exhaustion, and the diminished quality of life I experienced by making the unfortunate choice is asking them for help.

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

This is the second time my Condo Association hired Anderson Certified Cleaning Technicians to clean…read morethe carpets on our building's stairways. Everything went well and they did a very good job. They were able to come out within a few days and worked around our schedule. Also, Dan was really responsive with the messages I sent through Yelp. They were reasonably priced and I'm happy with the results. We would definitely use them again for future jobs.

Dan was good about communicating, offered up certificate of insurance if required, and did a good…read morejob.

Worked with Marco as our project manager. He assisted us with an insurance claim as well as handled…read moreall paperwork needed for not only the roof but also masonry and interior work. Would definitely use again highly recommended team was awesome always on time, quick , quality workmanship and Marco kept me updated throughout entire process. 5 Stars absolutely. Project Cost: $64,000.00 Type of work done: Roofing, Remodeling Was work completed: Yes

I worked with Paramount Roofing in 2024, overall, solid work. I trusted the process and work done…read more Marco was pleasant to work with. However, within that year I noticed areas that needed attention. My thought was to reach out before anything got worse. I called, reached out via texted with images; was told someone would be out. Now it's 2026, and although I've continued to call, text, still no follow up from company, was continually advised someone would be out. I did make contact this year during a call (also confirming work was under warranty), and was told someone would come out to assess and was also told that my issues may have been caused by weather. NO. These issues were reported during same year as install. Issues were small, and just needed prompt attention. It may have gotten worse NOW to various factors. Not initially. To state the least, I'm disappointed and very frustrated. Rating reflects initial satisfaction, with roof install as well as disappointment with lack of integrity to follow up and fix what was wrong.