After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture…read moreand belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation!

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

He came out and took pictures. Rita the information talk to us about it. Sent me the pictures…read morerecommended I should call the insurance company myself. He's a good guy. I may recommend him to others, but he did decline my opportunity to work with me.

From the owner: Dear Customer, We…read morehave replaced and installed hundreds of new roofs in your neighborhoods. The insurance company covered all these roofs replacements. We are proud of the fact that we have received multiple full insurance approvals in the cases when our clients were previously denied or partially approved for some ridiculously insignificant amounts. Upon your request, we can offer: a list of addresses where we've installed new roofs, allowing you to speak directly with your neighbors and witness the quality of our work; a preliminary free inspection covering the roof, gutters, downspouts, siding, and accessories. This will help us more accurately assess your chances for a successful claim. Full Inspection Photo Report will be immediately emailed to you after the inspection; a brief free analysis of your insurance policy to ensure sufficient coverage without any hidden provisions that could lead to claim denial or inadequate payments by the insurance company. Besides, for your peace of mind, you can verify all our licenses on the official website of the Illinois Department of Insurance. Additional useful information can be found on our websites. You can also explore some of our completed projects on our Facebook page: State Restoration Services and Instagram: @state_restoration.

Terry was efficient and professional. Neatly dressed, and courteous. Freshened my 10 year old…read morecustom Turk furniture beautifully. EcoClean is a perfect option for people with respiratory issues. I appreciate the process is safe for animals and the environment too. I highly recommend EcoClean. I will be using them to clean at my parents house. Susan S

I am very pleased with this service. The guy arrived on time. He was friendly, and professional. He…read moremade sure all of my questions were answered before and after the cleaning. He gave me advice on spot cleaning if my puppy has an accident. My carpet and stairs look great. The price was very reasonable. Thank you EcoClean.

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

1 star - Would Not Recommend…read more We hired this company to handle mitigation work in our closet following a roof issue. While they were able to complete the job quickly, the overall experience was deeply disappointing and I would not recommend them. The Good: They were responsive and able to get to the job quickly, which matters in a mitigation situation. The Bad: The work was messy and careless. Sealant ended up on furniture that was well outside the containment area, and when we raised the issue, the team showed little accountability or willingness to take ownership of the mistake. The drywall removal was also poorly executed. Rather than making clean cuts, they tore it out recklessly, damaging surrounding drywall that was otherwise in good condition -- creating additional work and cost for the rebuild team. The Dealbreaker: My biggest concern was their resistance to providing dry logs. Our insurance company required them, and I had to essentially argue with this company just to get documentation they should have readily provided. In an insurance claim situation, this kind of pushback is completely unacceptable and added unnecessary stress to an already difficult process. In summary -- fast response, but poor workmanship, little accountability, and a frustrating lack of cooperation on critical documentation.

We had some moisture issues at home and honestly didn't know where to start, but General Moisture…read moreSolutions made the whole thing a lot easier. They were easy to communicate with, showed up when they said they would, and took the time to explain what was going on without overcomplicating things. You can tell they know what they're doing, and they didn't try to upsell anything unnecessary. Everything was handled professionally and the situation improved a lot after their work. Really glad we went with them.

I contacted him via Yelp. He asked for me to email him. I then had to email him 3x for a…read moreresponse. At which he gave me a 1 hour window and I then confirmed right after I would meet him at my home at the time he suggested. I reconfirmed with him during the window he had confirmed as it was a Friday and he gave me a one hour window and was concerned he may not show up. Then he responded that I never confirmed (which i did and showed him the screen again) and he said it's too late and he could not make it. Very bad business to have someone wait after you already confirmed and had to email so many times to even get a response. I am not about to chase someone and this is poor customer service. It's unfortunate as we waited for him and he never showed up and made it seem like this was as our fault? So odd! Don't recommend unless you want to chase him over and over