Jay restored my couches and rug back to their original, beautiful ivory state. I had stains that I…read morewasn't sure could be removed. (White couches with two kids wasn't the smartest decision). Jay had a very happy disposition and answered all of my questions. He will be who I call when I need them or any other piece of furniture or carpet cleaned. Highly recommended.

I highly recommend J&J Flooring based on the kindness and character of its general manager, Jay. He…read moreselflessly helped my husband and I (complete strangers) when he saw us stranded at a gas station late at night after taking our kids back to college hours away from home! True to the company's mission statement, Jay treated us like family by driving me back in his car with his family so I could be in the classroom with my students the next day, while my husband stayed back to get our car towed and fixed. As he spoke of his business, his professionalism and commitment to exceptional customer service was clear.

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture…read moreand belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation!

These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

This is actually a ZERO STAR company. Check Consumer Affairs and BBB reports. They actually did…read moreimproper work at my house causing more damage to my house and will do nothing about correcting the problem they caused. Arbitrators and insurance company ruled in my favor, but they simply refuse to answer phone calls as if the problem will go away. Today starts further action against them to expose them for what they are. Do not believe the friends and family reviews posted here.

We woke up to 1/2" of water throughout our basement after a sump pump failure. First thing I did…read morewas call Rainbow Restoration while my husband pumped the water out of the basement. The dispatcher had a team of technicians at my house within an hour, removing damaged materials and setting up the required equipment to dry the entire lower level. All technicians throughout the process were professional, knowledgeable, and respectful of our property. Love this company!!!

Carpet looks very clean and service was quick drying time of carpet wasn't to bad…read more Booking the appointment was easy was updated on when technician would arrive. Technician was very professional.

I am very pleased with this service. The guy arrived on time. He was friendly, and professional. He…read moremade sure all of my questions were answered before and after the cleaning. He gave me advice on spot cleaning if my puppy has an accident. My carpet and stairs look great. The price was very reasonable. Thank you EcoClean.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

To the owner: Your subcontractor did this work and it's on brand that this would be your reply…read more Argumentative, defensive and accepting no responsibility. We declined to have you do the work because we lost confidence in your abilities after working with your team for months and having many issues. What I haven't posted, which you've now given me an opportunity too, is the gaping in the hardwood floors, in less than a year, and the months long process it's been to get any answers on if and when you can come address the poor work. It's telling that of everything I identified you only addressed the sink. Good luck to you in this highly competitive industry with the poor client service standards you possess. I wish you well.

Skyline did a great job communicating throughout the process. They also did a great job packing our…read moreitems while they were held in storage. Lidia and her team did an outstanding job with cleaning the job site before we moved back into the house. They were professional and friendly.

Not satisfied, they came to do mold removal at my house while I was at work. I get home to check…read moreout the work and they missed several spots that I pointed out during the walk through. When I told Phil I was upset the job wasn't done right he started accusing me of wanting a discount and that tried flipping everything on me. They came back out the following day and rushed everything since they had another appointment else where. Felt like the second time wasn't even done right. Photo attached is one of about 5 different places they missed. It was about 5in long and right in plain view. Just my honest review.

Amazing job!! Thanks guys for all the hard work, the crew is awesome!! Guys very respectful and…read morefull of energy!! God bless you guys!!