I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Refused to come out and inspect the property asked me what was wrong over text messages then gave…read moreme a price range of 8k to 12k with no itemized estimate. When I asked for a copy of their business card he sent me to this link. Definitely unprofessional and not trustworthy. How do you give a price over text without even seeing the projects.

We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

I do not recommend CWF for many reasons. If I went into every detail, it would probably take me an…read morehour to write and 20 minutes for you to read, so I'll keep it as short as I can. They respond to your concerns very quickly at first, but after that, everything slows down. You constantly find yourself repeating the same information, and many of your questions go unanswered. They're also extremely expensive. My mitigation alone was around $27,000, and they subcontract much of their work to other companies without telling you until the last minute. You hire them expecting them to advocate for you with your homeowners insurance, but you end up doing most of the work yourself. It often feels like they're more focused on making money than providing good customer service. The quality of the work was poor, and instead of taking responsibility for mistakes, they somehow try to put the blame back on you. Recently, I had another contractor come out to give me estimates for a few projects I want to complete after everything is finished. When he found out I had worked with CWF, he shared a story with me. He said CWF once contacted him for a quote on a job, and he estimated it at $900. According to him, CWF later told the homeowner the same work would cost $20,000. The homeowner eventually started calling around, reached that contractor directly, and realized it was the exact same job and estimate. He told me he's seen similar situations before. I could go on with more examples, but the list is long. Based on my experience, I would strongly recommend looking for another company.

I was very satisfied with their service. We called for an estimate and they came the same day…read more Their estimate was reasonable priced. They removed mold in our attic. They came a week later and worked for two days. Rainbow employees were very professional and friendly. I give them 4 out of 5, only because they left a crack on my living room ceiling. But I understand my attic is narrow. But overall I was satisfied with their work. I would recommend them.

They came to my house a week ago. They have the insurance two estimates one for mold removal and…read moreone to restore the basement. I called them to set up the mold removal only. The lady took a message and said someone would call me back. No one has called back so I called again and the lady tried to set me up for mold testing. I explained to her once again that I need that black mold out my house. She said again someone would call that was a full week ago today is July 29th. I'm still looking for a company I'm a truck driver so I can't just sit by the phone making calls going down the highway. I would not recommend the location that supplies the south suburbs.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

Skyline did a great job communicating throughout the process. They also did a great job packing our…read moreitems while they were held in storage. Lidia and her team did an outstanding job with cleaning the job site before we moved back into the house. They were professional and friendly.

Do not hire. They do not respect your schedule, showing up when they want. They sat in truck and…read moredid not do as they were supposed to. They don't take home owners directions. They wanted to take wood paneling off of wall, clean and replace! Someone else will do a better job.