Not good is an understatement. I have used them several times in the past and been happy. This time…read moreit started with a visit on August 28 - a part was ordered, it was bad so the repair did not work. I get that, I was in the auto business for years and those things happen. The technician said a new part would be ordered. I let over a week go by and had heard nothing so called. The part had never been ordered. Then the wrong part was ordered. Then I was told the right part was in and the tech was coming out - I was given the date. The tech never showed up so I called - the part had never actually arrived. This has now happened at least two more times. No one will call me back - I get stuck with the answering service, even after their office manager told me to always ask for her - she won't speak to me or return my calls. They have over $1000 of my money for this repair and I have a freezer that has not worked in over two months. I waited again all day today for a call - it is now almost 5pm and no one has ever gotten in touch with me.

I try to always give positive reviews. The technician was terrible. Please don't waste your time…read more I was overcharged by industry standards and the technician was not able to fix the problem. I called Frazier's, he had the part on his truck and fixed it in 20 min. Frazier's entire bill (service call and part) was less than Mr. Appliance's service call where they did NOTHING and diagnosed incorrectly.

Couldn't be happier with the service and work. Went the extra mile on noticing and fixing an issue…read morethat was not a part of my original problem and saved me a BIG! problem for the future. Excellent in all respects.

Ayers repairs have done excellent work for us - on three of our major appliances - washer,…read moredishwasher , and refrigerator. They are prompt and professional and courteous.

Professional. Prompt, Very efficient, Friendly, I'm very pleased with their work. They went above…read moreand beyond and cleaned up left no trace behind. . highly recommend. Well Worth.. u guys kick ass..

From the owner: Response time generally within an hour. Willing to negotiate and work with customers on pricing and…read morepayment. Always try to accommodate seniors and disabled with limited mobility and income as much as possible. Always try to offer competitive rates. Provide professional service in a timely and clean manner..

I would never shop there again if I could give less than one I would I had a 10 year warranty on…read morea at six times in the first eight years and now it's gone bad again and they told me you're done we're not gonna help you shop at away from these jerks.

miserable service experience on a refrigerator. Technician quoted over $900 of GE parts to fix…read morewithout performing a single diagnostic test. When challenged, he stated he did not need to perform any , the information we gave him told him everything he needed to know. Charged $100 and disappeared. Pathetic excuse for a service call. I called the store to speak with a manager about my experience and was not allowed to speak with a manager even after I explained the issue in detail to her as she insisted I do. Really? Dick Van Dyke can kiss this 20 year customer goodbye. Costco beats them all day long on prices and ChatGPT and YouTube are a hell of a lot better at service. By the way, the new part I needed was $40 and took 10 minutes to install.

Robert arrived in a timely manner. He explained his steps and findings. Also provided tips in…read moremaintaining my dryer. He even cleaned up after himself. Would definitely recommend again!

The tech did not not call us to give a heads up but they just sent the text and email early in the…read moremorning which usually people won't be seeing that early. We have to reschedule and wait for another day.