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Dick Van Dyke Appliance World

1.4 (137 reviews)
Closed 9:00 am - 7:00 pm

Services - Dick Van Dyke Appliance World

Cooktop repair

Range repair

Appliance repair

1 More Service

Stove repair

Dick Van Dyke Appliance World Photos

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4 years ago

If you want to ever get warranty work done by them, good luck! Their service department is garbage.

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Ask the Community - Dick Van Dyke Appliance World

Review Highlights - Dick Van Dyke Appliance World

Friendly, courteous, knowledgeable, and efficient!

Mentioned in 2 reviews

Read more highlights

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Hampton's Kitchens & Appliances - I love my new kitchen countertops, backsplash and microwave from Hamptons.

Hampton's Kitchens & Appliances

(2 reviews)

These people know what the term "customer service" means. They take care of everything start to…read morefinish and make it look really easy all while listening to exactly what you want, even if you aren't sure what that is. My experience with this company is unlike any I've had in a long, long time. It's wonderful to walk through the front door and be on a first name basis with the person you're working with. They had lots of high quality options for me to pick from that didn't break the bank. I enjoyed working with Lindsay to update my kitchen in my newly acquired condo. She was great to work with, her communication was excellent and she has great taste in putting things together. I could not be happier and will work with her on a bathroom project next, along with the contractor she recommended to me that was just excellent.

Hampton's has been difficult throughout the process of replacing our countertops. We have worked…read morewith Lindsay, who is very pleasant, but does not work quickly to rectify issues. I found a granite pattern that I liked in August, and I was sent to Carstin Brands in Arthur, IL to pick out a slab. Upon arriving in Authur, I was told that I can't pick out slab there as it was the fabrication warehouse, and I needed to go to Schaumburg to the showroom. An hour drive each way to Arthur resulted in a wasted day. I went to Schaumburg and picked out my slab, no issues there. The slab was installed at the end of August. The installers from Carstin (the fabricator) were professional and timely. Immediately after installation, I noticed several spots that were chipped or filled with a rough, gray putty-like substance. I contacted Lindsay to rectify the issue, and she attempted to facilitate a solution with Carstin. Fast forward to November, the spots still had not been fixed, and I had made several attempts to contact Carstin with no return call- and the answer from Hampton's repeatedly was that "billing has been made aware" so that we would not be responsible for the balance until the spots were corrected. Carstin finally came out to fix the spots after I stated that I would not be recommending Hampton's or Carstin based on this experience. I waited to pay the balance until a new statement was issued, just in case we were charged for the repairs. Sure enough, I just received the statement and we were charged for the repairs!! I have made several attempts to contact Hampton's and stated that we will not pay for the repairs charged, with no return correspondence. This company clearly does not stand by their work, and I will not recommend them to anyone. I love my countertops, but I am very disappointment with this experience.

Champaign Appliance Center - untitled

Champaign Appliance Center

(8 reviews)

My daughter and son-in-law purchased a complete kitchen GE appliances from Champaign Appliances 909…read moreW. Bloomington Rd. Champaign, Il. this business they meaning the salesman ordered the wrong refrigerator after she went into this store with the right measurements. Understanding that salesman had a stove, dishwasher and refrigerator all on this same order and said at the time that the refrigerator only came in the one size. In all the going from one appliance to another obviously the size of the refrigerator was overlooked on the size. To make this long story short they came to install these appliances and the installer broke and moved my daughters counter top to move countertop on her bottom cabinets and now They have a broken cabinet the wrong refrigerator and guess what.....they will not return my emails, my calls or my husbands calls. We try to always support small hometown businesses but reputable ones. Finding this one apparently is not. The owners John Galbreath and Doug Galbreath are the owners. Do you know them? I do not recommend this business at all. You want more information try contacting them and see if you can get them to call the Wilson's back. Thank you. Oh, and there phone number is 217-356-6700.

My mother called Champaign Appliance to have her dryer checked. Doug came checked her dryer and…read moretold her she needed a new dryer. He was supposed to give her a price range of a dryer. Hard person to be reach, left Doug a message at 12noon never returned her call. She decided to go up to Champaign Appliance ans saw only 3 dryers. Not many to choose from, but over all to the story. The owner was extremely pushy to get my mother to buy the dryer. They don't care, they just want your money. Big bucks Bunch of snooty people. If you want customers, be honest, return your calls as soon, and be reasonable.

Champaign Do It Best Hardware

Champaign Do It Best Hardware

(12 reviews)

$$

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Dick Van Dyke Appliance World - homeappliancerepair - Updated May 2026

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