I bought a new refrigerator/freezer to replace one that was dying. My house is a split-level house…read moremaking it difficult to get large appliances up the stairs and into the kitchen. It took 2 attempts, but they were finally able to get the old fridge down the narrow stairwell and around the stair railings without damaging anything. New fridge is installed and appears to be working fine.

miserable service experience on a refrigerator. Technician quoted over $900 of GE parts to fix…read morewithout performing a single diagnostic test. When challenged, he stated he did not need to perform any , the information we gave him told him everything he needed to know. Charged $100 and disappeared. Pathetic excuse for a service call. I called the store to speak with a manager about my experience and was not allowed to speak with a manager even after I explained the issue in detail to her as she insisted I do. Really? Dick Van Dyke can kiss this 20 year customer goodbye. Costco beats them all day long on prices and ChatGPT and YouTube are a hell of a lot better at service. By the way, the new part I needed was $40 and took 10 minutes to install.

Seriously I wanted 15 minutes and had three different "associates" interact with me. All I wanted…read morewas some hose for a pump but it's on the top shelf and needed to be cut. No one of the three associates were apparently qualified to do this. So I left without said hose. Seriously wtf?! Pretty sure I'm going to Menards from now on.

Do not buy appliances from Home Depot…read more These idiots took an extra week to deliver my refridgerator, did not confirm the new delivery date/time with me until the day before, and then damaged it while delivering! They promised a 25% discount/return if I would accept the item as-is, but I had to call and demand the refund three times, and never got it. I also bought the extended warranty, but when I tried to register on-line, the website did not work correctly. I could not even set-up an account. Home Depot sucks now. AVOID THEM!!!!

These people know what the term "customer service" means. They take care of everything start to…read morefinish and make it look really easy all while listening to exactly what you want, even if you aren't sure what that is. My experience with this company is unlike any I've had in a long, long time. It's wonderful to walk through the front door and be on a first name basis with the person you're working with. They had lots of high quality options for me to pick from that didn't break the bank. I enjoyed working with Lindsay to update my kitchen in my newly acquired condo. She was great to work with, her communication was excellent and she has great taste in putting things together. I could not be happier and will work with her on a bathroom project next, along with the contractor she recommended to me that was just excellent.

Hampton's has been difficult throughout the process of replacing our countertops. We have worked…read morewith Lindsay, who is very pleasant, but does not work quickly to rectify issues. I found a granite pattern that I liked in August, and I was sent to Carstin Brands in Arthur, IL to pick out a slab. Upon arriving in Authur, I was told that I can't pick out slab there as it was the fabrication warehouse, and I needed to go to Schaumburg to the showroom. An hour drive each way to Arthur resulted in a wasted day. I went to Schaumburg and picked out my slab, no issues there. The slab was installed at the end of August. The installers from Carstin (the fabricator) were professional and timely. Immediately after installation, I noticed several spots that were chipped or filled with a rough, gray putty-like substance. I contacted Lindsay to rectify the issue, and she attempted to facilitate a solution with Carstin. Fast forward to November, the spots still had not been fixed, and I had made several attempts to contact Carstin with no return call- and the answer from Hampton's repeatedly was that "billing has been made aware" so that we would not be responsible for the balance until the spots were corrected. Carstin finally came out to fix the spots after I stated that I would not be recommending Hampton's or Carstin based on this experience. I waited to pay the balance until a new statement was issued, just in case we were charged for the repairs. Sure enough, I just received the statement and we were charged for the repairs!! I have made several attempts to contact Hampton's and stated that we will not pay for the repairs charged, with no return correspondence. This company clearly does not stand by their work, and I will not recommend them to anyone. I love my countertops, but I am very disappointment with this experience.

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

I bought a charger for my IPad was good for only 2 months! Excuse me? 2 months?? This place of…read morebusiness is supposed to be have ( High Quality) merchandise? Well? I question this? Then their policy is that after (3) months I can't return it or exchange it! Well that really sucks! Slap on the face,that's how I feel! Bestbuy,fix your warranty rules! Some customer service people there are always on their phones! Hello?? Clients here,paying your wages! Managers ? Time for a class (101) of how to treat customers and help them always! I state my case! So disappointing Bestbuy!!!

Delivered washer dryer set as promised. Dryer had issues and would only run about twenty minutes…read moreand shut off. After consulting with tech support it was determined that dryer had a faulty sensor. Best Buy decided to replace dryer instead of repairing one delivered. Delivery of replacement dryer has been a nightmare. Customer support Is useless. Save your $ and frustration and shop somewhere else.

I took my sewing machine here once and it was fixed well and in a timely manner. I haven't had…read morevacuum cleaners worked on here. The service was good but I could really do without all the religious quotes and scripture. Personally, that makes me feel very uncomfortable. It's fine to have religion, but please keep it to yourself and out of the business world.

I recently went in to purchase a vacuum cleaner from Mr. Byrd. Right away he let me know that he…read moreprides himself on service and may find that he doesn't have the lowest prices. He asked a couple of questions regarding my nneeds and my price point and found a perfect vacuum. Sure it's not a Dyson but I paid less for a quality vacuum that wasn't made with a lot of plastic parts. Mr. Byrd showed me how to clean the vacuum and which parts were important to take care of. You can tell Mr. Byrd really cares about providing the best service possible. He was super friendly and very knowledgeable about his products. I'm saving up to buy one of the made in USA vacuums! Don't see too many of those anymore!! Also if you (or anyone you know) has severe allergies he had some incredible German made Miel vacuums. Those are real beauties!

We have used Russ Appliance for nine years and couldn't be happier. Case in point. Today at 11:30…read moreour dryer stopped working (drum wouldn't spin). I called and left a message. Roy called back within 30 minutes and came out at 1:30pm. By 2 he had taken the dryer apart, replaced the belt and another part, put it back together, and left. Total cost? $61. Fabulous. We've had other times when he came out and the fix was simple enough that he only charged us $15. Don't bother looking any further. He came highly recommended to us and has been flawless for us for ten nine years.

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Plenty of discounted items to choose from in all kinds of categories…read moreNormally the staff is very friendly and helpful, however today the cashier, a rather large woman, was a bit rude to a man in front of me in line trying to make a return\nTo

The next big in neighborhood savings. Ollie is an economical outlet with most name brands at great…read morediscounted prices. The cashier was courteous and helpful.