Manager Michael White was able to resolve a deliver/pickup problem in a couple of hours that others had not been able to resolve in a couple of weeks. Larry read more

TRUCK RENTAL RESERVATIONS ARE MEANINGLESS HERE. They've cancelled reservation on me after I've left home to pick up the truck. WTF? Maybe call me to tell me instead of emailing me after the pick-up time has come and gone. This is a low class place with low class employees. Half the people here are rude and half are stupid. None of them really know where anything is. When I want a pleasant experience, I go to Menard's. read more

Home Depot does not stand behind the products they sell! I have purchased a Ryobi Gas generator and a Cub Cadet riding mower, both were defective right out the packaging. After much fighting about the generator, they finally exchanged it. The riding mower was purchased last season, but not used til this season for the 1st time. It Immediately started scalping my lawn and leaving wheel marks. Home depot referred me to the warranty, which led to a repair department who assessed that the deck is not leveled, and will need a deck repair kit. They implied that this is an issue that occurred in manufacturing and is not a warranty covered repair. I have contacted the corporate office to connect me to the district manager and have not received a return call from anyone. This has been going on for 3 months. I spent $2500 and have a half acre of land that I am currently mowing with a push mower at 65 years old! I'm only asking that they exchange the mower and we can all move on. I guess my next step is to contact the FCC and file a complaint with The Illinois Attorney General Office. Not a happy customer read more

Seriously I wanted 15 minutes and had three different "associates" interact with me. All I wanted was some hose for a pump but it's on the top shelf and needed to be cut. No one of the three associates were apparently qualified to do this. So I left without said hose. Seriously wtf?! Pretty sure I'm going to Menards from now on. read more

Do not buy appliances from Home Depot. These idiots took an extra week to deliver my refridgerator, did not confirm the new delivery date/time with me until the day before, and then damaged it while delivering! They promised a 25% discount/return if I would accept the item as-is, but I had to call and demand the refund three times, and never got it. I also bought the extended warranty, but when I tried to register on-line, the website did not work correctly. I could not even set-up an account. Home Depot sucks now. AVOID THEM!!!! read more

Purchase a Electric Stove and a Samsung 3-Door refrigerator Spending a total of 2,229.00. Worked with a lady that I have worked with for every purchase she is kind and patient. I was with my husband and my brother. My husband and I are cannot lift anything and we need a bad of cement also needed some mortar tint. I kid you not the moment I got up from the sales lady desk we were literally stalked by loss prevention. It was so humiliating . This type of racial profiling will never stop. However I am sending a complaint to Pastor Jamal Bryant. The biggest thief sits in the white house. I am going to sit here and write my story... read more

Do not buy appliances here. They told me and I paid for a bundle of appliances. They told me they would deliver them take back the old ones and intall the new ones. That was lie. All they did was drop the aplliances off and left. Said someone was so suppose to come back and intall the appliances I paid for. Well never heard from the liers. I n the meantime I intalled three of the four myself. They lie and are lazy dont shop there read more

DONT HAVE ANYTHING INSTALLED BY THESE IDIOTS! They use an install company called Crew 2, out of Minnesota. We have had nothing but problems with four different installs with Home Depot and Crew 2. This includes carpet, vinyl and kitchen update. Home Depot never calls when special orders come in. When they screw up they just say "oops" and do nothing to make the situation right. All they want is your money and that's it. Will never buy anything from Home Depot again!! Crew 2, Inc. Is constantly cancelling installations at the last minute. Planned an install 2 months out and they cancelled 3 days before install. A total joke!! Do not use this company, they dont have a clue what they are doing!!! Oscar Champaign, IL read more

The Home Depot - Nurseries & Gardening Near Me - Champaign, Illinois

I went to buy a fireproof safe and asked for delivery because it was way too heavy to lift. I assumed that they would be doing the delivery because I paid for it and the safe was in the store. It was to be delivered two days later, which came and went, no safe. I called them today and found out they ordered online and the safe would be delivered by UPS by 7 p.m. the next day. If I hadn't called I would have not had any idea what was going on. Unfortunately, there won't be anyone at my house then, so when I get home from work at 10:30 p.m. I'm going to have to try to get it inside by myself. Don't think I'll be buying from Home Depot again. read more

I paid Home Depot, Champaign for a dishwasher and its installation and had one of my worst ever customer experiences. Long story short: I'm not making the case that if you buy a major appliance from them, you're guaranteed to have a bad experience. I'm instead making the case that if something goes wrong with your purchase, their appliance department will not have your back. They will not listen to you; they will not advocate for you. You're going to have to fight tooth-and-nail for your own rights as a customer. Given my experience with the installation team that the appliance department hires, something may very well go wrong. The service I got on my order was truly horrendous, and if I ever need another major appliance in Champaign, I will be taking my business either to Lowe's or a smaller company like Dick van Dyke's. This experience took a total of two days to resolve despite being an open-and-shut case. I have a more detailed review on their Facebook page-- Yelp has a word limit. The installation team had left my house with a dishwasher that wasn't draining, and refused to return to fix it even though I called them about it 20 minutes after they left. Additionally, according to my handy-man whom I had hired to fix their mistakes, they were apparently incompetent and had made very basic and avoidable mistakes, which not only accounted for the unit's inability to drain, but also accounted for all the other problems they had encountered during their visit: 1) they had forgotten to turn the power off to the kitchen before starting work, tripping the dishwasher connection. They didn't even think to check the breakers after realizing that the connection wasn't supplying power anymore, and had concluded that my wiring was faulty. Consequently, they hooked the unit up to my garbage disposal outlet. They would have known that the connection was fine, only tripped, had they gotten the idea to check the breaker box. I think a working knowledge of a breaker box is the bare minimum you would ask for from an installation team. 2) they did not remove the knockout plug in the drainage pipe, which was why the dishwasher was not draining. The knockout plug is a standard fixture of any disposal-to-dishwasher connection because you don't want water and food to flow into your cabinet before you've installed a dishwasher. I was told that the first thing any competent dishwasher installer does is remove the knockout plug. 3) they had failed to align the dishwasher parallel to the counter-- one side of the unit was protruding. They had also failed to adjust its height using the legs it came with, leaving an unsightly gap between the unit and the counter. 4) this is the WORST of their mistakes: upon "concluding" that my dishwasher connection was "faulty," they had taped the wires up with positive and negative touching. My handy-man tells me that because of this, if I had untripped the breaker that they had tripped, I would have started a fire in my house. Despite all this, Kowana, Home Depot's appliance dept manager, kept insisting that the problems were my own. She blatantly ignored my grievances, and even rudely told me that I could ask for a refund on the purchase if I wasn't happy with their service. Later on, when I had decided to keep the dishwasher that my handy-man had re-installed successfully, I asked for a refund on the installation fee instead. Bill, the manager of the delivery-and-installation company Home Depot hires, refused. He insisted that his company dealt with "basic installs," and that the problems I had raised were outside their scope, which was crazy since the problems were caused by basic installation screw-ups. Kowana also would not let go of an inconsequential misunderstanding. She had thought that the wiring was "faulty" because it had been installed by my friend, instead of my professional handy-man. How she ignored the fact that my handy-man had found that the wiring was fine, but only tripped, and continued pursuing this misunderstanding shows just how actively unhelpful she was. How both Bill and Kowana ignored the fact that the team had left my house and our lives in danger with the badly-managed wires is testament to how little either of them care about their customers. Bill ended up giving me that refund, but not before a shouting match, and certainly no thanks to Kowana, who started tending to other customers while unmuted and still on the call with us. All in all, an installation that should have taken up less than 30 minutes of my time burned through 5 hours of my work day, and then some more of the next morning. My experience buying a dishwasher from Home Depot, Champaign was disgustingly unpleasant. read more

Store review: Home depot vs. Lowe's I have no idea which is better. At this point I will continue to find the lowest prices possible. Customer service is good if you can find a employee to ask your question too. Often it takes a bit of time to hunt someone down. They have a hassle free return policy. I unfortunately had to return a toilet plunger that did not plunge or work, a schlange lock that did not fit into my door and it was relatively painless. The lowe's is slightly larger than this store though. Pros: large inventory Cons: difficulty to find helpful staff, lack of coupons Hidden deals: Sign up for the email or text club. Sometimes they will offer 5 dollar off 50 dollar coupons read more

I ordered a fence with The Home Depot and invested $8500 in an aluminum fence. They quickly sent out a gentleman from Peerless Fence co out of Chicago. He visited my house and took measurements. I walked the back yard with him because my house has a high grade on the sides, and a berm at the end of my lot. He measured everything and we did the contract. I paid him $4500 up front and the ball started rolling. It took longer than usual because it was a special order. The contract said July 4th install date. A week later they call me and say that my posts got sent to the wrong place in Wisconsin. Add another week. They finally arrive and install and the gentleman who did the estimate dis not do his job properly and take in consideration the grade on the side of my house. He ordered a level gate and it has a huge gap. Now I have to wait for a sloped gate for another month and after talking to him because of his mistake, he tells me it is not his fault when he ordered the wrong gate. Now I have to order a new gate and he charges me $450 after a "small discount". It is so upsetting having my gate held together with cords because they did not do their due diligence up front. It is very sad that Home Depot would have 3rd party contractors that not only get it wrong but then claim it is not their fault. Now I am in $9000 for a fence and it will be 4-6 weeks before it is done right. If I pay $9000 I expect the job done right! Get it together Home Depot! read more

The Home Depot - They can't set it right or this 5 inch gap becomes 9"-10" - Nurseries & Gardening Near Me - Champaign, Illinois

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I do quite a bit of hardware store shopping so I visit this store once every week or two. It falls short of Menards in almost every way so I only do a small fraction of my shopping here. The one star rating is because the physical store won't match their own online price. That's right, go to homedepot.com and choose the Champaign location as your store. Find all the things you want and jot down the prices. In the store you'll find all those things are sold at higher prices. Ask the manager to make it the online price and, "nope, we don't match our online prices." I'm serious, this happened to us when we went to this store to buy some thermostats we saw online. You can order it online for the lower price then pick it up in the store, but you can't just go to the store and swipe your card at the register without having to pay an up-charge. I'll stick with Menards. read more

We ordered our new refrigerator from HD. Then everything went wrong with their "independent contractors" who do the installation. Appointment #1: Caused an estimated $3,000 damage to our property (We've had to file an insurance claim...). Didn't fully reassemble the fridge because they "forgot" the tools. Refused to connect the waterline. Left our home without finishing the install, and we found parts to the fridge scattered on the front lawn. Appointment#2: Nobody showed up. Appointment #3: Got a call from the installer two hours into our time window letting us know that they couldn't actually finish the install. Appointment #4: This one is scheduled for three days from now. This is more than one week with an uninstalled fridge just sitting in the kitchen. I'm sure it will be awesome (sarcasm). HD, you really need to get your act together. Either don't offer install or dump the independent contractors who show up in unmarked trucks. Geesh. read more

I can't say I'm a huge do-it-yourselfer, but when I have a project I need supplies for I head over to Home Depot. The place is absolutely huge and has everything that you could ever want. I've gone in quite a few times with no idea what isle to locate the items on my list, and there's always a store associate who ready and willing to help guide me. Hate the idea of navigating through their huge isles? You can always shop online and pick it up at the store. I've opted for this a few times when I know my trip will send me throughout the store and I'm in a bit of a time crunch, or just feeling lazy. These transactions have always been quick and easy. For any project you may have, I'd suggest going to Home Depot to get your supplies. read more

I have been to Home Depot a few times over the years to assist my folks with some things. First time was Black Friday shopping. My parents needed a ladder. Surprise, surprise- I ended up finding something for myself. There were some very nice leggings on sale- I picked up some for me and my mom. Home Depot actually has some nice Black Friday deals- not a place that I really thought about going to on BF. Passing by there this year, it was pretty busy. Most recently, I went with mom to get some light bulbs for a candelabra lamp and replace faucet. There happened to be two staff members in the bulb section when we arrived and they were a great help. Faucet section had a huge selection at various price points. Hope the one we picked out worked! read more

Worst place to call for help, worst place to get an island put in. But to top it off they were horrible with customer service and helping fix their own mistakes. Went through them to get an island put into my kitchen. It's a very simple small island. It took 5 months and they messed up the back board, didn't inform me that my measurements weren't to the manufacturers standards so they took the liberty of just slapping two sheets of back board together and called it done. Ordered the wrong countertop and then blamed me for it and tried to tell me that I need qaurtz instead or else it will be custom made and will cost me even more. They cheat, don't inform, mislead, and make you feel like ur the idiot and its your fault. Calling them is even worse. They will keep you on hold for 10-15 minutes and then hang up on you. read more

Not COVID safe at all. Be careful here. Saw a guy two days ago walk in completely maskless, looking to challenge someone. Anyone. I got out of his way. No one on staff said anything to him. In fact several other customers were only wearing symbolic masks: chin diapers. Covid is rising again quickly, and HD is one risky place to go. read more

Panhandlers came up to me while in my car before I got out of car! Paging 3x was needed due to items blocked and I couldn't get to. When leaving I got in car and was approached by women panhandler.. I find it unacceptable ! They may have to hire security if they can't control panhandlers, not comfortable situation read more

For some reason a phone call takes priority over someone who drives to the store in person.

The staff are very helpful. I came in yesterday looking for some Christmas lights I saw on sale for a DIY project but unfortunately the website didn't tell me how many were in stock. I wrote down the store sku number for the staff when I called or came in. I did try to call them but no one answers. I have blue tooth in my car so I remained on hold for their lawn and garden department for an entire 15 minutes (the time it took to get to my car from my office, heat it up, and drive across town to the store). By the time I got to the store still on hold I just hungup and walked in. They weren't busy so I didn't understand why I couldn't get a hold of anyone. Either way I flagged down an employee since I'm not familiar with Home Depot as I usually go to Menards for most home improvement items. I showed the sku, they looked it up on their telezon and computer and we went in search of the lights. The inventory said there was only 1 which with my knowledge of working in Inventory at Walmart I knew they most likely didn't have any left. We couldn't find any but I greatly appreciated the employee helping me. Very pleased with the quality of customer service! read more

Sometimes have something cheaper than menards, which is where i usually go. I always do price comparison once it comes to something big for the house read more

Very impressed with the manager of the garden section -- helped us a *lot* with selection of lawn mower tonight. Also impressed with paint dept. personnel who answered many questions a few weeks ago during a purchase. We definitely prefer the Champaign Home Depot to similar stores in the area. Prices are great and the helpfulness of the staff really makes the difference. read more

After reading other customers reviews, it is apparent there is an issue with this Home Depot location. My husband and I placed a flooring order on December 27th and still have not received our order (March 10th). Like Oscar said, Home Depot does not follow up on orders or call to let you know if your order is in or not- or even worse, check to make sure they placed the order correctly which was our case. My husband and I have had to physically go in the store countless times just to get a status update on our order. While we STILL have not received our flooring order that was placed in December, we have since found the exact flooring we would like to purchase at a different flooring company in town. In the meantime, we will be waiting for a call from Home Depot for an update on our order; my husband and I have decided we are going to stop doing their jobs for them. We might be waiting a while! read more

Bought a washer & dryer. Helpful and knowledgeable staff! Very nice with NO pressure. When I found a lower price online, she matched it! No hassles and stress. I would definitely buy an appliance here again. Do your homework to research the brand and model you want and check prices. Then buy it HERE. read more

Staffers were easy-to-find and helpful. We just needed a dowel rod (of which they had 15 different choices for the same length), so I can't say we spent a ton of time in the store. Nonetheless, big thumbs-up on the self-checkout, abundance of female staffers, and avoidance of North Prospect (ie, all the crazy drivers and insane street engineering of that awful mall area - big boo for C-U). Again, nothing over-the-top wonderful for a fifth star. read more

Big problem with Champaign Illinois store. I special ordered a sink, and the employee lost the order sheet. She tried to order from memory. She didn't get it exactly as I had ordered. She admitted her error but the manager wouldn't refund my money. Had to go through hours on the phone trying to figure out what happened. Order numbers were wrong because she lost the first one. They made themselves out as not wanting to eat their mistake. Since this happened I have purchased new carpet from another store. I will never shop here ever again. Very bad customer service from top to bottom read more

Very disappointed. Manager Kathy was unwilling to go the extra mile for customer service. Would rather take the "my hands are tied" approach than actually try to help. This is for a loyal customer who has shopped there for years. I'll take my business elsewhere from now on. Again, extremely disappointed. Today you lost a customer for life. read more

Staff is very helpful and friendly. The store has just about everything you could need for home projects :)

Excellent customer service!!! Seriously I went to both Lowes and Menards who wouldn't help me and treated me like I was stupid because I am a woman and couldn't use a drill. Went to Home Depot, Jared helped me and my gosh he was awesome, so nice, prompt and knowledgeable. He made my stressful project easy. I will only shop at Home Depot read more

Looking for a place that is not helpful, is laid out in a poor manner, and has the checkout next to indoor tractors? Then this is the place for you! Ran in for one item that I knew where it was because it took me 15 minutes to find it the last time I needed it. They have now moved the registers to the opposite end of the store next to all the lumber supplies where the staff is getting out pieces of wood for building material with their tractors. Add in a screeching employee trying to yell at a couple of gentlemen to get out of the way over the very loud tractor. Register would not work for me so I was directed to go to the one employee who was checking people out. She was helpful but the transaction still didn't work right. Exit is not labeled so had to ask how to get out of Hades. Now many stores have gone to an entrance only exit only deal, this one hasn't as the return is still by the entrance so people still do go in and out of the same door. I shant return. read more

I just went to Home Depot to pick up some paint, but wasn't sure exactly what color to get. Tina was behind the counter and helped me out a lot. She was funny, friendly, and went above and beyond with helping me find the perfect color, even though I was indecisive. I couldn't ask for better service and I will definitely be going back again read more

I have been buying a lot here in store and on-line. Maybe spent $1000.00 in the last few weeks, not a ton but enough. He is what I don't like. Last night trying to get 2 employees to stop chatting long enough to help me was not possible. I needed help 3 times with the same younger Oriental female. Probably the laziest person I've ever met. Did not stop talking to her co-worker, a black middle aged male and did not want to physically go help me, only tell me where stuff was. When I wanted a different color of carpet square instead of trying to order on-line, helping in any way,....no we don't have them,,,,,huh I just found them on line waiting forever for you to help me, which you did not. I use this store because it's close, the no checkout unless you consider yourself is also a pain. Why I quit going to Walmart, I'd pay more to have you do it. This store seems very low staffed. There is always junk in the halls. I'll still use it but would prefer a Lowe's or Menards in it's spot. read more

Bought a push style lawn mower from HomeDepot.com. When it came to my house it was broken. I took my receipt to Brian at the Champaign store and things went GREAT. He was very patient and easy to talk to. No problem. He returned my money, got someone on the phone and reordered me another one. Couldn't have been easier or better. The last one was came in less than a week. This one should to and was delivered right to my door. So easy. They even matched the 11% off from Menards! Couldn't be happier. read more

On Tuesday July 10,2018 I purchased a washer dryer set from this location. The sales woman I worked with was great she understood my concerns and answered all of my questions. She provided me with copies of the purchase so that I could show my wife. She even set the delivery for Friday July 13, 2018. She told me that the delivery company would call me the day before the delivery and let me know when to expect them. She even provided the phone number to the delivery company. I was very happy with that part however what I was disappointed with was that since I spent over a $1000.00 on the purchase I thought I was getting a $25.00 gift card which I thought was part of their promotion that ran until July 12,2018. It turned out that what I received was a $25.00 coupon that I could use on any purchase over $25.00. I think a $25.00 coupon off was a bit of a rip off considering I financed the purchase through them. Needless to say the coupon wasn't used. As for their delivery it is something less then desirable. First they never called me to tell me when they would be making the delivery I had to call them. On the day of the delivery I had asked them to balance both the washer and dryer. I told them I would attach the power cord to the dryer as well as the vent hose and that I could attach the water lines. Before the delivery guys left my mother and I asked them to balance both the washer and dryer they told us they had. They did not balance either one my mom and I had to balance both the washer and dryer. Essentially all they did was deliver the items and get them inside and left. They did get the old set to the curb like I had asked them to do. I had just been released from a walking boot that I had to wear for a broken leg and had just started walking in a normal shoe. There delivery people need to actually do their job when asked to balance an item and not just say they did it. They need to put the appliances in place even if they aren't hooked up and balance them for the customer. I'm very disappointed with the delivery. read more

Had Home Depot install $3,500 worth of granite countertops at a property. The seam in the connection between the two pieces pulled apart by 1/4" after a couple years. Home Depot claims to have no connection to the installer they used to install and wanted $300 to have the poor installation corrected. Their 15 year warranty only really guarantees the rock will still be a rock after 15 years. Installation warranty only one year. I cannot recommend any of their installation services basis this experience. I'll opt for Lowes for all my home improvement needs going forward. read more

I purchased a portable generator in Burlington NC. Three days after I needed a bigger generator. I stopped at the Home Depot in Champagne IL. I am a truck driver and use a generator during my stop/rest. I was attended by the store manager .She was a professional with excellent product knowledge listened to my request and addressed my generator issue with an exchange and good value. I was in and out of the store and keeping up my delivery schedule. Every staff at that store was outstanding. Thank You! You have made a loyal customer out of me. Jake Gus read more

My husband and I are a huge fan of this place. Everyone is very welcoming and helpful. They always seem to have what we're looking for and they aren't too expensive compared to other establishments in the area. read more

The last store manager was HORRIBLE! And none of the friendly and great customer service workers are there anymore! Wth! I will not be shopping here read more

The staff up front in customer service makes you feel like you're an inconvenience! Sonoma stated we signed a pick up sheet/release form for our grille, which we did not. We had just called in earlier that day to see it was assemble. Two days in a row she would not ring our items up, and pushed us over to another register. We are never offered help with loading heavy items, and I'm 100lbs! She acts like she hates her job and her life, and I'm pretty sure she should work in the back, not up front doing customer service work. We are done, you're welcome for the $3,000 in purchases, and we will remain loyal customers to Lowe's and Menards during our home reno. read more