I needed a radiator handle replaced in one room on the second floor of my home. I filed a claim through my Home Warranty, got a phone call from Ayers Repairs Company, and scheduled a morning appointment to replace the handle.
The job required evacuating all of the water from my heating system. Steve connected a hose from my boiler to a drain in my basement, I suggested that we hold the hose in place with something, but Steve decided against it. When we came back to check on the draining, my basement had flooded with almost all of the water in the heating system, so I had to push broom the water into a floor drain and clamped the hose for the remainder of the evacuation.
Next, the broken radiator handle had to be removed and replaced with the working handle. At this point, I had left his side, to let him work on the repair job while I worked on my laptop. The next thing I know, he tells me we have to cut a whole in the finished ceiling of my basement to access a pipe he had loosened. Steve had negligently started twisting a pipe from the second floor, without verifying where it ended. It turns out the pipe went downstairs right above the finished ceiling in my basement entertainment room. I could have told him this if I was closely supervising his work, or he could have prevented this with the proper technique if he had verified where the pipe actually went in my basement.
I was VERY upset at this point. I had to skip lunch and cancel my afternoon meetings at work this day to finish supervising Ayers Repair Company until I felt confident he could complete the job on his own with minimum damage to my home.
Luckily, Steve was able to tighten the pipe back into place with a proper seal. I only had to drill a few holes in my entertainment room ceiling to identify a leak in the event that the seal was not water tight. He then replaced the handle in the second floor of my home and began refilling the heating system with water. At this point, I felt confident that I had supervised him through the riskiest part of the job and any damage after this point would be minimal, so I left my home and went to work.
This review does not take into account all the harassment and negative comments that Ayers Repair Company had regarding my home. I treat all repairmen that come into my home with the most hospitality and respect possible because I want them to feel comfortable in my home. That morning I brought an assortment of donuts, water, and coffee for the Ayers Repair Company. I do not believe I deserved to receive a morning full of negative remarks about my home from Steve. After the basement flooding and nearly having to tear out and repair the finished ceiling in my basement, I no longer wanted anything to do with Ayers Repair Company - I wanted him to finish the job and leave me alone.
I hired Ayers Repair Company because it was the service provider approved by my Home Warranty company. To be fair, I have received equally poor service from this warranty company and have since cancelled it. I had to repair my own over after a Warranty-approved service provider misdiagnosed my oven, had the Warranty company deny my service, and still charged me the deductible.
Based on the previous review, this seems to be the type of service to be expected from Ayers Repair Company. I would strongly advise anyone thinking of hiring Ayers Repair Company to go elsewhere. read more
