We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

I would never shop there again if I could give less than one I would I had a 10 year warranty on…read morea at six times in the first eight years and now it's gone bad again and they told me you're done we're not gonna help you shop at away from these jerks.

miserable service experience on a refrigerator. Technician quoted over $900 of GE parts to fix…read morewithout performing a single diagnostic test. When challenged, he stated he did not need to perform any , the information we gave him told him everything he needed to know. Charged $100 and disappeared. Pathetic excuse for a service call. I called the store to speak with a manager about my experience and was not allowed to speak with a manager even after I explained the issue in detail to her as she insisted I do. Really? Dick Van Dyke can kiss this 20 year customer goodbye. Costco beats them all day long on prices and ChatGPT and YouTube are a hell of a lot better at service. By the way, the new part I needed was $40 and took 10 minutes to install.

Showed up, no badge, shirt iidentify? Said he could fix, but needed cash up front....No credit…read morecard, no Debit card, just cash. Fixed but said I dont need an invoice or record....refrigerator, stopped a week late, no callback, no answer , no text. Be careful?

They damaged my property while installing my washer and dryer. While being very unprofessional and…read moreunorganized. Stay away.

Not good is an understatement. I have used them several times in the past and been happy. This time…read moreit started with a visit on August 28 - a part was ordered, it was bad so the repair did not work. I get that, I was in the auto business for years and those things happen. The technician said a new part would be ordered. I let over a week go by and had heard nothing so called. The part had never been ordered. Then the wrong part was ordered. Then I was told the right part was in and the tech was coming out - I was given the date. The tech never showed up so I called - the part had never actually arrived. This has now happened at least two more times. No one will call me back - I get stuck with the answering service, even after their office manager told me to always ask for her - she won't speak to me or return my calls. They have over $1000 of my money for this repair and I have a freezer that has not worked in over two months. I waited again all day today for a call - it is now almost 5pm and no one has ever gotten in touch with me.

I try to always give positive reviews. The technician was terrible. Please don't waste your time…read more I was overcharged by industry standards and the technician was not able to fix the problem. I called Frazier's, he had the part on his truck and fixed it in 20 min. Frazier's entire bill (service call and part) was less than Mr. Appliance's service call where they did NOTHING and diagnosed incorrectly.

We had Purcell Appliance come to our home to service our stove/oven and, most recently, a…read morerefrigerator. Mr. Matt Purcell was very professional and responsive to our needs, and his communication was excellent. We appreciated his strong commitment to providing service with integrity and trust. He worked efficiently, and we will continue to rely on him for any future repairs or appliance purchases. Thank you!

11/12/25 Easily the…read moreworst experience with any appliance repair company we've ever used. The technician arrived, goes into the laundry room and looks at the Whirlpool washing machine and tells me outright "we don't fix that issue" based only on my description of the problem. He didn't even touch the washer until he could see I was visibly annoyed. Later he looked at it for about 15 minutes and then told me it wasn't the suspension rods as he suspected (though "(we) won't repair those at all because they'll just break again in three months.") His estimate to repair the direct drive (motor? gears?) was $850. The washing machine didn't cost that much brand new. What made it even more frustrating was that he was on the phone with a technician asking about the washing machine WHILE looking at it. I don't think this guy is an appliance repair person, but perhaps some other trade? He then repeatedly informs me that Purcell sells washers and dryers. Yay. Next up he went to the kitchen to inspect the dishwasher. Once again I describe the issue to him (which we did when we set up the appointment) and tells me AGAIN without touching the dishwasher. "You need a new control board... the parts cost on those is $550." Once again, he didn't do anything except push the buttons on the control panel and looked at the dishwasher filter. And also once again, the PART COST is higher than the cost of the dishwasher. And again he tells me Purcell sells dishwashers too (just my luck!) and we can get $50 off if we buy one - because we paid $150 in service fees. What. A. Joke. This place sells appliances and is not affiliated with the previous owners of the repair service we had used in the past. They've been open for a year - selling appliances, but also offering the following services - and I quote: Heating and Cooling Commercial Refrigeration Electrical Repairs Cooktop repair Range installation Appliance repair Stove repair Dryer installation Freezer repair Grill repair Microwave repair Range hood repair Trash compactor repair Washer repair Appliance installation Range repair Stove installation Dishwasher repair Dryer repair Garbage disposal repair Ice maker repair Oven repair Refrigerator repair Vacuum repair I'm out $150 and this place is laughing all the way to the bank. Do yourself a favor and stay FAR AWAY from this "repair company." By the way - on separate reviews I've left this company, they keep telling me that the washer was used improperly - yes I'm sure it was overloaded. So they won't repair it because it was overloaded? We needed a repair, not a scolding from a company that wants to sell new appliances and NOT repair existing ones. I stand 100% by my review.

Robert arrived in a timely manner. He explained his steps and findings. Also provided tips in…read moremaintaining my dryer. He even cleaned up after himself. Would definitely recommend again!

The tech did not not call us to give a heads up but they just sent the text and email early in the…read moremorning which usually people won't be seeing that early. We have to reschedule and wait for another day.