We were lucky to have John deal with an issue in our washing machine and help direct us in dealing…read morewith a much larger plumbing issue. A neighbor recommended him as a knowledgable and honest business owner. He is both. It took a few attempts to reach him (text the number he provides on his voicemail for the quickest response). Although he's now made two visits to our home, he hasn't charged us because the issue was related to something else, and working on our appliance simply wouldn't be the best solution. He'll be our contact person in the future for appliance repair.

Showed up, no badge, shirt iidentify? Said he could fix, but needed cash up front....No credit…read morecard, no Debit card, just cash. Fixed but said I dont need an invoice or record....refrigerator, stopped a week late, no callback, no answer , no text. Be careful?

Super Nice guy. and very good appliance repairman. R.I.P Russ. Always called him when we needed…read moreanything to do with Appliance repairs.

We have used Russ Appliance for nine years and couldn't be happier. Case in point. Today at 11:30…read moreour dryer stopped working (drum wouldn't spin). I called and left a message. Roy called back within 30 minutes and came out at 1:30pm. By 2 he had taken the dryer apart, replaced the belt and another part, put it back together, and left. Total cost? $61. Fabulous. We've had other times when he came out and the fix was simple enough that he only charged us $15. Don't bother looking any further. He came highly recommended to us and has been flawless for us for ten nine years.

I had Cassel come check my furnace last week. The unit had been in the house for the eight years I…read moreowned it. They came on time, even a few minutes early to the appointment and set to work doing their maintenance and inspection of the unit. All was going well until they found two of the three heat exchangers were cracked. This can cause carbon monoxide to enter the air ducts. I was willing to get it fixed, but they offered a more than fair price to have the entire twenty year old unit replaced. And they did it that day! The installation technicians arrived at 10:30am and had my new furnace installed and tested by 2pm. The service techs were affable and true professionals for their entire visit. I'm very satisfied with the quality of the install and the expertise showed by all the technicians that I interacted with. I'm always a bit leery of technicians and how they price things, but Cassel offered a same day install at a price that was more than fair. Highly recommend them.

We received a quote to replace our HVAC system including the water heater. The quote was good, so…read morewe went ahead with the installation. They had a special deal going on that included a free furnace with the purchase of an air conditioner. The install was scheduled the next week, went very well. The techs were efficient, friendly, and did a great job. We just got a call the 3rd week of March that they wanted to come out and double check the A/C unit before the summer cooling season and they performed the checks and everything is good to go. I highly recommend them.

I am writing a review about outstanding service from Daren at P&P Heating and Cooling Service,…read moreMahomet, Illinois. We have an American Standard furnace that is 9 years old (originally installed by a different, now-defunct heating company). I became suspicious of the aging inducer motor as it was loud and, suddenly one cold day, we were no longer getting heat and the red-green LED indicator lights on the furnace were flashing a code for service. For HVAC service, there are many providers in our area, but we went with one based on a recommendation of a family we know--we chose to try P&P Heating and Cooling Service. Scheduling was easy with great help from office manager, Stephanie, and we met Daren as he arrived, right on time, to help us out. Within a few minutes, he confirmed the diagnosis of a bad inducer and left to get one from his warehouse. A few minutes later, Daren called me and told me great news: he had the exact motor needed for my furnace (so we didn't have to wait for an ordered motor) and, in the meantime, he contacted American Standard directly for us and had the new motor covered under our American Standard warranty! He went above-and-beyond, in our minds, by doing this for us. I sincerely feel that Daren treated us with the same honest care--including checking the warranty coverage--that he would provide for himself or his own family. We are extremely pleased with our first experience with P&P, and will call on them for our service needs going forward. One day, all of us homeowners will be in need of service, and it is then that the value of a reliable and honest local provider becomes crucial. Our family has found that with Daren from P&P Heating and Cooling.

We have used P and P services for our furnace over the past 3 years. They are unfailingly prompt,…read moreknowledgable, friendly and courteous. Most of all, we trust their integrity and know that we are paying a fair price for their outstanding expertise. In an era of all too frequent consumer rip-offs and/or non-existent customer service, it's a real pleasure and relief to know we can count on P and P.

We were having issues with water not draining properly and actually backing up back through drains…read more It was 11:00 on a Saturday morning, so we were worried about 1) could they work us into their schedule and 2) how much extra would it be for weekend/emergency service. We were told they would get to us, but it would be a couple of hours as there were a few jobs already ahead of us. They arrived in what we considered a very timely fashion, especially on a Saturday afternoon. They listened to what I explained as the issue, observed the clean out, and knew exactly what to do. They ran the auger approximately 100 feet and you could hear it breaking through the tree roots. Upon retracting the auger, the roots were very evident on the cable and the claw. The service guy was very friendly and explained what he was doing through the whole process. He was extremely willing to answer all my questions. We were expecting to pay $500-$600 for this kind of service on a weekend. I was very pleasantly surprised when he said it was $305. I would definitely recommend Schoonover Sewer Services and I would definitely use their services again if needed!

They were very responsive, friendly, and efficient. We had to pay the overtime premium since we…read moreneeded them on a Sunday but it wasn't exorbitant and the service was well worth the cost. They don't do regular plumbing, they only do sewer and drain service, but I would use them again anytime I needed them.

I have told several people about how wonderful the service was. He asked what time worked for me…read moreand he was there on time. So good at keeping floor clean from water .

I've used ABC HVAC for 20 years to install and maintain, my current Amana furnace, and they also…read moreserviced the furnace before it and multiple water heaters, tanked and tankless. ABC has professional, curtiuos, and well trained technicians. I've been in the construction industry for 27 years and believe that ABC's rates are fair and reflect the quality of the service provided. ABC is a family based company and I have the same technicians today servicing my HVAC, that were around 15+ years ago, so they know my family and furnace. Overall, I am very satisfied with the craftsmanship, the value ($), and services that ABC has provided to my family and will continue using their services for all of my HVAC needs. Thanks... Mike, Brian, Jerrod, Justin, and the others that have been around to help.

Reliable & helpful service! Locally owned and honest company. I requested service for my property…read moreoutside Champaign and ABC quickly diagnosed the issue and we determined that a new furnace was needed. I feel very happy with the value and overall service offered. I'm so happy with my new furnace and the install was done very quickly. The whole team was helpful and I appreciated the quick service. I've used ABC for years and I'm a service agreement member to maintain my furnace. Highly recommend ABC!

My son's furnace in his trailer stopped working. Extremely upsetting since they have a 5 year old…read moreand a newborn. I happen to know owner/ operator Sammy GarellI. So I called him. He dropped what he was doing and rushed over to have a look. It was a simple repair and he even had the part available in his truck. I have known him for several years and not only think of him as a good friend but a knowledgeable and dependable person in his line of business. I highly recommend him and his employees for your heating and cooling needs. Thank you again Sammy!!

Do not hire this company. They take your money and do not follow up on their work. They do not meet…read moretheir commitments and are not honest. They did not fix the machine. I called them many times to come back and check the issue, but they said they would not help because they had already done the job and were busy. I had to hire another technician. I will also file a complaint.