I don't normally leave reviews because I prefer to address concerns directly with management and give businesses the opportunity to correct issues privately. Unfortunately, after multiple conversations, nothing has changed. I've experienced several problems at this deli, but today's incident crossed the line from poor customer service into a potential food safety concern. While preparing my sub, the employee used the knife she had been spreading mayonnaise and mustard with and accidentally scraped it across the tomatoes. A large piece of tomato ended up on my sandwich. I immediately told her that I have a tomato allergy and could not eat anything that had come into contact with the tomatoes. Instead of remaking the sandwich, she simply removed the tomato and in the process smeared the Pitt off the tomato across the mayo, wiped it onto the sandwich paper that she then sat the bread on top of with tomato now on the outside of the sandwich... and still going to be used to wrap my food, and continued preparing the sub as if nothing had happened. Cross-contact with allergens is a serious issue, and simply removing the visible tomato does not make the sandwich safe for someone with an allergy. When I asked her to replace the paper and remake the sandwich, she responded with a noticeable attitude, as though my request was unreasonable. At that point, I told her not to worry about it and decided to take my business elsewhere. This isn't an isolated incident. I've consistently encountered employees at this deli who come across as dismissive, nonchalant, and unconcerned with customer service. I've already brought these issues to management on previous occasions because I believe in giving businesses the opportunity to improve before leaving public reviews. Unfortunately, the same attitudes and behaviors continue. Customer service can always be improved, but food safety--especially when it involves allergens--is not something that should ever be treated casually. I sincerely hope management takes this seriously before someone with a more severe allergy is harmed. read more

I've shopped at this Publix regularly for almost four years now, and it has really gone downhill in recent months. This seems to be connected to a long term renovation project in the store, which has created a situation where the entire location has been in a state of disrepair for a while now. The result is inconsistent inventory with empty shelves and certain items out of stock, and a noticeable lack of cleanliness in the store. Today, for example, there was a strong stench of rotting dog/cat food in the entrance area of the store. This was once a great Publix and it's in a prime location, so hopefully they can get back on track. read more

I was very dissatisfied with my service today. I ordered online to pickup in the deli a hot lunch. I paid for it and it was not ready. When I went up to the counter, the lady had no idea about my order. They apparently forgot it. The manager had to go back in the back and make it herself. They are disorganized. When it comes to lunch time in that area, it is at a very limited time to pick up and go. I will never be back to this publix. Done. Service is really not what it should of been. I only had a short period of time to eat and didn't have time to eat all of it. read more

Just left this publix which I go to only bc my 90 year old mother won't go anywhere else. Their customer service is terrible. Brandi, never smiled or spoke to me when I asked her to please open another line bc the lines were long and my 90-year old mother was running out of oxygen . Only 2 lines were open and they have no self service lines. Publix charges enough that I should not have to wait in a line that goes into the food aisle. I asked her if she could ring me up there (she was a.customer service , with no customers.) or open a new line. This obviously made her very angry , but she told me she would ring me up in the express line. Of course 2 men got behind me in line with only a couple items and were very angry. I get it. One man thought I was trying to get my mom to cut in front of him and I was not. I was telling her to go to the other line (the whole point is both get checked out quickly) . The man barked "no!" I said "what?" and he said "she is not cutting in line" I told him that was not what I was telling her to do (obviously I wouldn't do that he was mad enough ) . Meanwhile, I had been apologizing profusely to the men in the line and to Brandi. She never spoke even though I continuously apologized. I admitted it was totally our fault for not watching the oxygen. I'm sure they were all thinking we should leave as groceries aren't an emergency. I got out of line while being rung up to plead with my mom to leave and let me come back and get her groceries. But she gets more stubborn everyday and was gonna run out of oxygen before she left those groceries . At this point I am clearly upset extremely apologetic and pretty much out of options . Brandi never spoke to me, despite me speaking to her, or smiled or looked at me . Publix, at least put your friendly (there were a few employees who were very nice) caring and helpful employees in customers service. And ask them to open a new lane when there are people waiting into the food aisles with only 2 lines open. The fact is the lines were too long and she should've rung me up there or opened another line instead of having customers behind me fuming. And yes, the two men behind me had a right to be irritated. But I really hope I would not act that way if I were in their shoes . I didnt tell her to put me in express line. I believe I would've sucked it up and waited. Just because it was another human being I hope neither Brandi nor the customers are ever on oxygen or caring for someone on oxygen , because they might run into people like them. Bottom line , very poor customer service. Go to one of the 2 nearby Krogers or to Fresh market . read more

A shout out to Mike, the manager at the Publix in Dunwoody Hall. Yesterday, he went above and beyond to take care of me and correct a situation I encountered with an employee. Mike truly listened and genuinely wanted to make things right. I appreciate the level of customer service he provided. It is obvious he takes pride in his store and cares about customer service and our community. While this Publix is not the closest grocery to my house, I will definitely be back! read more

I am a frequent shopper at this location and use to just going in and out. But recently my experience has been elevated. Cashier "Q" and the grocery bagger made it more memorable by making sure I had everything I needed. I wasn't just the routine "how are you?". They truly cared that I had the best experience here. Thank You Q! read more

I like this publix. Its very easy to get in and out of plus there's always plenty of parking. Its located in a strip mall with other restaurants and stores so sometimes I'll grab lunch before I do my shopping. Definitely recommend this publix. read more

I recommend because it is convenient if you live in Dunwoody. The food selection is lacking. They barely have a produce department at all. Have to visit Fresh Market or Kroger if in need of produce for sure. read more

I stopped in to grab a quick dessert to take to may sisters house for the FSU game. Spotted a yummy looking cookie cake and asked the young lady behind the counter to write 'GO Noles!' for me. 10 minutes later she was finished.. Needless to say I was disappointed. (see photo). I may think twice before having someone at Publix personalize my cakes in the future. What a bummer! read more

Publix - Grocery Near Me - Dunwoody, Georgia

Good supermarket to get some harder to find items but you will pay a premium here. They have a hot deli, bakery, meat counter, and fresh produce. read more

Publix - a man in a suit and tie standing in front of a counter - Grocery Near Me - Dunwoody, Georgia

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Beware some items not priced. At checkout the item was twice as much as Kroger charges. No self checkout to check the price either. First and last time here read more

This is a totally solid supermarket with everything that you'd expect them to have. I was especially impressed with the organic meat selection. It was pretty darn big. They also had a bagger at every check-out register, which was nice. Normally when I go to supermarkets they don't have baggers at every register. I tend to like bagging myself, but it's nice that they're fully staffed. This is definitely a good choice for a go-to supermarket. read more

My local store, friendly staff, deli however needs more training. Deli hot food always looks old and dried out. Fresh Vegetables are hit and miss and meat department needs a lot of work! Pics below show brown/ old beef and a pack of open brown ground Turkey for sale. read more

Publix - Open brown pack of Turkey.Look at the difference between bottom and top photo - Grocery Near Me - Dunwoody, Georgia

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If all Publix were like this one, I'd enjoy paying the higher prices rather than shopping the competition. This public is clean, lacks the 1950 terrazzo floors commonly found in their stores (will they ever run out of what they must have purchased zillions of in 1959). Great selection and customer service. read more

Very disorganized with on sale items. We were looking for pork loin and it says "$1.50 off" which makes is $2.99 a pound, but we couldn't find any package with $2.99 per unit. We asked the stuff and he told us there are more in the front, we went and there wasn't even a sign in the refrigerator at the front. Very disappointed and went to the back again and saw the original sign was removed! The same stuff passed by us and pretended nothing happened! This is not the first time we experienced this at this location. So many people helping you at check out... why can't you have some of them checking and organizing items??? read more

I always shopped at Publix even though the prices are higher, recently I have bought things and when I get home I find it out of date of course I can return it, but it is a waste of my time and. ,this was happening about once a week, I am now a Whole Food Woman. read more

Came here to do some shopping for a banana bread recipe and other groceries on a Tuesday afternoon around 6. Traffic getting here and away from here was horrendous. Anyways, the store was very nice and clean. It was not crowded and everything was labeled very well. I love the bogo deals here at Publix and the Dutch Apple Pie (warmed up) with vanilla bean ice cream when eaten together is to die for. My roommate and I got most of the things we needed, and we were able to check out in a very timely manner. Our cashier was very kind and we had a pleasant experience. We will definitely be back again for our grocery needs but probably not during rush hour. read more

Publix - a display of frozen fruit and chia cups - Grocery Near Me - Dunwoody, Georgia

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"Here, my share of the grocery money. When are you going?" -- Grey's Anatomy: Season 1, Episode 4 This is a great Publix - in fact, one of my favorites. The store is well organized, always super clean and rarely out of anything. The meat and produce selections are excellent - this is one of the most robust stores in the city. I also love the customer service here - the staff is the friendliest and most thoughtful. If you cannot find something, instead of just directing you, they will walk you to the item to make sure you find what you are looking for. And if they are out - they will go looking in the back for something. Amazing. Also, this store has ample parking, speedy folks in the deli department making sandwiches (this is important) and a huge customer service counter. So whenever I am in the area, I make sure I go to this store for my grocery needs. read more

This is the place I go for my $5 footlongs on the way to school; you get about 3 times the meat you would at the subway across the streek. My only problem is the service. I've waited like 15 minutes just to get my sandwich order taken. They've got two ladies working back there and neither one seem to have any customer service skills or a sense of urgency. The lady making the sandwiches is the worst, with her blank stare and her bad attitude. She's supposed to be serving food, not serving attitude, sheeit. It's "hi, how may I help you?", not "what you gon have?". I don't like feeling like I'm inconveniencing somone by making them actually have to do what they are being paid for. And last time I went they were out of ONIONS??? how are you out of onions? This is a Publix! She's lucky she's behind that counter because I would not hesitate to snatch that wig off of her head, hold it up up in the air, and tell her to jump for it! read more

Why don't you have self checkout? I just waited 17 minutes to ring up for 4 items. That is insane

The customer service at Publix is legendary, and these folks at this location are ON it! While this isn't the prettiest Publix I've been in, they sure have pretty customer service skills. I had some business to take care of at the customer service station. There was only one person working, and what I was doing was going to take a minute. Shay was professional, friendly, detailed, and got the job done- and managed to work in a few other small customer requests, pull a payroll check for a co-worker, and verify an answer to a question for me with Miss Sandy (I think that was her name). Miss Sandy came right over, and was just as friendly and professional as Shay. Mind you, this could have easily not been a good experience. There was a short line when I approached, I was in a rush on my lunch hour, I had several tedious things to take care of at the booth- Shay could've acted like I was bothering her. Instead, her attitude made ALL of that go away, and I left SMILING and laughing! Bonus: everything (all of my transactions) was done CORRECTLY. No issues or problems. that's what i'm talking about- 5 Star Customer Service done the right way! read more

Versus the nearby store on Hammond Drive, this one feels like it's on a different planet. The employees at this store bombarded me with morning smiles and greetings about 15 minutes from opening. Admittedly, I was a little crabby when I first came in, but the employees cheered me right up. Selection is the typical Publix (and times fifty compared to the paraplegic Hammond Drive store) and produce is excellent. read more

Great place.. Well maintained and overall a good experience to shop.. The grocery items are fresh and this place has a good customer service.. read more

First and for most, I Like Publix way better than Kroger. The end. Staff is always nice and friendly and they always have several registers open so big lines don't happen. Love that fact hat we can ore order deli and pick it up instead waiting around. Wine selection is great, but the their beer selection leaves something to be desired. Their veggies and fish are always fresh! Good deals too, i always stock up on the buy one get one free kitty litter and meow mix for my wife's cat. It's not my cat. He's ok for a cat but still, my dogs wayyy better and therefore I don't mind paying full price for his treats. Shop here, they have a great equal opportunity employee program. I like that a lot. Don't forget to bring your own bags, stop using plastic one y'all. It's 2017. read more

All in all, this Publix is great. My wife and I shop at Publix and Whole Foods and we get everything we need at these two places. The produce is typically fresh, a lot of choices and clean. I don't have any complaints, but we have not tried most of the meats or seafood. Prices are good, quantity and options are good as well. read more

Publix has great grass fed beef and plenty of organics! read more

Publix - Everyone must eat this way - Grocery Near Me - Dunwoody, Georgia

Literally the slowest deli of all time I ordered a sandwich online at 6:10pm and it's now 7:10 pm and they're still working on it!?? Super long line and everyone has been waiting in it forever. Just terrible service and is totally unacceptable. read more

I love this store. I pass 2 others to get here but its worth the extra 5 minutes. Meats are top notch, knowledgeable staff. The store close to my house doesn't even come close to the quality at this store read more

What can I say? We've all been here. This is an older store but it has everything that most Publix stores have...fresh produce, expensive meat, great Boars Head sammiches and delicious fried chicken! read more

Always love shopping at Publix! The service is excellent and employees are always super helpful. There was a certain brand of jasmine green tea that I was looking to buy, but was unavailable. I talked to one of the managers, and they personally ordered a shipment of the tea. Sure enough, I came back a week later and the tea was in stock! Always my #1 choice for groceries in the area! read more

It's Publix! The staff is friendly and always will to help. I like this location the best because of it's layout and what they offer. Seems like a flagship location from the looks of it. read more

Piss poor customer service. Managers that don't care about customers at all. They like to advertise helpful they are, but do nothing when asked. read more

After shopping there today, NEVER again. Your customer service reallllly needs improvement!!! For chicken/deli orders, you've got staff who just looks at you and waits for you to say what you want. Not one word and an even more sour look! At the cash register, not one word, at the service counter, not one word. They could not even describe what I looked like!!! After saying thank you about 3 times, with NO reaction - wow! Last time!!!! After shopping there so long, it has really gone down hill..... read more

I am a big fan of publix and so this is near my home. I have never been disapointed by the quality of food here.

The staff is always friendly here, this is my main go to supermarket because it's on the way home. Publix always does a great job with selection. The people behind the deli counter are very service-oriented and very nice. Vegetable section is always maintained nicely and everything is very fresh. Their slogan is correct for this location --this is a place where shopping is a pleasure. read more

The customer service here is just one of the best I've experienced anywhere. They've always been nice but this last visit blew me away. The boyfriend, a friend, and I had just gotten out of the movies and we arrived at this Publix about 10 minutes before closing time. We tried to be quick about it and got to the checkout with about 6 minutes to spare. First, the person in front of us - an employee - insisted that we go ahead of her, we declined, but again she insisted and was so sweet about it. The cashier and the front service clerk were so friendly and upbeat. Not only were they very courteous but they conversated with us happily. They were all so great even at the tail end of their day. read more

Service and price just don't get any better than at Publix! This is my favorite store for so many reasons; friendly team members that want to help, pricing (BOGO!) that means I can stock up on family favorites, fresh produce and an excellent bakery! read more