Awful. I moved out of my storage unit over 8 months ago, and I was told "all you need to do is take your lock and key with you". There was no paperwork to sign to cancel your services which I thought was strange at the time. After 8 months of being continually charged, I called and was met with disrespect, nasty attitudes, and no resolve. There are no managers there, and the teenagers they hire to work there have the most atrocious attitudes. I've disputed the charges and to date still have not had anyone take the time to reach out to me. Dont waste your time and money-- truly the worst experience. read more

I have had a unit here on and off through the years for business and personal use. They keep things well maintained, safe, and the staff are friendly and helpful. read more

I've had 2 x units here for over 4 years and was very happy with access, service and management. However, the past few months it's went down hill. Not only did one of my units rent go up 27% overnight, only 1 of 2 elevators have been working and the temps on the 2nd floor were my units are are in the mid 80's. Was told management raised the temps. I'm in my unit often and I come out with a damp shirt every time now. Lastly, someone new has moved in and seems they just get high as they enter/exit as the place reeks of weed every morning for the past couple of weeks. read more

This location was severely overpriced compared to other facilities in the local area. I must give a tremendous thanks to Mellissa and Shay for helping make my storage space a lot more affordable. They were both phenomenal in their customer service skills. Thank you Public Storage for having such outstanding associates. read more

What a joke I don't recommend they even force you to insure your unit. They gave out my email to another company. There in no property manager! read more

Public Storage as a whole is great and this location is pretty perfect location wise. Fairbanks is a bit messy atm w/ all the construction, so getting to it will get better with time. The true and BEST reason to come to this location is hands down because of Melissa. She went above and beyond when it came to helping me out the day I came in near the end of the day. I had a family emergency to fly out to the next day and she helped get me the best deal available that day. Her customer service is what all customer service should be: Exceptional. If I ever need a storage space in the future, it will be with Pure Storage because of Melissa. Thank you again for everything! read more

The Lady at the facility was very nice, attentive and knowledgeable! She gave me very easy to follow directions and in no time I was moving my stuff in! Nice place, climate controlled. Thank you! read more

I like the location and the lady Melissa was very helpful, I give her an A+. She made it seamless. There are 2 things I don't like about this facility. 1 is parking for inside facilities. You have to park in the front and there could potentially be other cars there doing the same thing. 2 is the incline at the door. If you are parked there and are loading stuff on a 4 wheel dolly that is provided, you have to abut it to your car or it will roll down the hill with all your things on it. Not very practical and frustrating. 3 the roll door on the unit, I wish it was a regular door cause I didn't know that it can get caught up with items on the inside. I almost locked myself in trying to fix it, then I got out and It slammed down to the floor. Not good. I had another unit in a different location and didn't have these issues. This one is very small. read more

Easy system in And out I like that it's all touchless. I can interact as much or as little as I want. good price I suppose as well and definitely a good location read more

-Great location -Seconds from I-4 -2 Entrances -Dolly's on site -Bathrooms Need a break from moving ... Fairbanks Restaurant is next door Melissa is super nice and actually listens to your needs ... real chick A+ read more

Melissa is very professional and helpful, additionally she will help you on the best value for your needs.

I was asked to write a review. I was in & out. That's all I can say. I wouldn't go as far as 5 stars because there was nothing exeptional about my experience. It was average/so so. read more

Melissa is always so accommodating! I feel confident that my belongings are always safe there. The facilities are always clean. The website is also very direct. Location-wise, it is close enough for me as a student at Rollins. read more

Horrible company and employees. I will never do business here again. I have never been so disrespected as a customer and human being. The employee Melissa told me that I was "stupid" and she "couldn't wait for me to move out". After calling the district manager named Matthew to report this disrespectful employee. He sarcastically apologized and left the situation as is. I asked for a refund due to this terrible service and now they are trying to charge a late fee. I have left numerous voicemails and emails and have not gotten a response. Who can I contact about this? read more

THANK YOU MELISSA!! Very accommodating and pleasant to work with!! Looking forward to moving to this location from another. The property layout looks very user friendly! read more

Moved some furniture and misc to this location as family member was downsizing. Property manager could not have been any more helpful and pleasant - she was fantastic. Location was convenient, clean, and secure. Everything went very smoothly. Highly recommend. read more

Excellent location and great service! Units and well maintained and very clean. Ailla was very professional.

Great rates and great service. Ailla was very helpful and knowledgeable. Great location, minutes from I-4.

I felt very comfortable there the moment I walked through the door. Melissa was so nice to me and so helpful when helping me choose the right size storage unit for myself. this public storage, in comparison with other ones I've seen, was very well-kept, very clean, and well lit and monitored. Definitely would recommend this public storage to anyone who wants to store their belongings in a safe environment. read more

Jose did a great job when I signed up for my unit today. He explained everything in the contract and was very helpful. It was a pleasant customer service experience. read more

WORST customer service I've ever received. Disregarded me as a customer and hung up on me because a person walked into the facility. I feel extremely disrespected. read more

Melissa was very helpful to help with our storage needs. We only needed for the summer our daughter attends Rollins right down the road. Perfect location. Staff was great! read more

Melissa rates Five Stars. Not only did she do an efficient job when I signed up for Public Storage a month ago, but also she has excellent customer service skills. Yesterday afternoon, I accidentally left some precious items in the common area, not realizing that until I got home. Melissa noticed the items, stored them in her office area, and held them for me till I could pick them up. She even greeted me when I arrived, and brought the items to my car. Thx Melissa. You obviously go above and beyond every day that you are at Public Storage. read more

Public Storage Fairbanks Avenue in Winter Park must be a joke. Have units there shut down for storm early Thursday October 6th. I was there before 4 PM could not get in. No notice to tenants. I Wait till after storm. Went there on Saturday 10/8/2016 got inside gate Partial power inside building can't use elevator. Manager said they will get electrician in. I Called back Sunday 10/09/2016 asked where stairs were so I can go up to my unit. Told inside main entrance go left than right to end it's there. Guess what I did not find it after I walked all around. I went back asked if I should go out emergency door maybe stairs out there told NO. Got in my car now GATE IS LOCKED DOWN NO POWER STARNADED FOR ANOTHER 30 MINUTES. Tried to get a corporate number told they wouldn't be able to help so NO NUMBER. After a while of workers boyfriend? disconnecting and connecting the gates chain while worker was on phone got some power (maybe a tripped breaker?) and opened it. I do not blame the employee since she did not even know the property but I believe CORPORATE should train their workers better to understand and know what needs to be done and in cases like this where there was weather issues should have an employee that knows the property they are working at. Very upset being locked out and NO ACCESS at all and on top of that get locked inside the gate. Not very happy at all. Wasted a lot of time for nothing. read more