This is my second time renting a unit. One was in Miami. This one's in Orlando. It's always clean…read moreand great room for the price! Customer service is always very friendly as well and helpful.

beware of renting from this place...They use bait and switch pricing and try and raise your rates…read moreevery 6-12 months...I am renting a medium unit yet being charged for a large unit...I have to rent long term due to my job so I'm basically living out of my storage unit and cannot afford the raises in rates like they are doing.

The facility is clean and safe. Their online tools are good and convenient. They recently increase…read morethe rent by $38/month my new rental rate would now be $182/month up from $144/month. Also most interactions have to be done on-line as they no longer post office hours at that location. In summary this is a clean and safe facility that is also now expensive and mostly self service.

Today, I lost my storage unit virginity. And I'm sure glad it was with this place!…read more First, I have to say that I knew exactly which storage spot to take my stuff. Yes, this place is literally located on the street I live on, but that's not why. No, the truth is that I wanted to support this Public Storage spot because of the effort that was clearly put in to making it look great on the street. The facade on Mills (yes, right up to the street *the urban planning nerd in me squeals with delight!*) is actually very pretty, with faux second story windows and attractive trim. I mentioned it to the manager, Laura, and she said that they definitely made an effort to make it blend in with the pretty, ornate homes in the neighborhood. Remember- this is a storage place! I'm used to rows of ugly, one story, garage-looking buildings and here is a multi-story building, with rear parking, that takes the neighborhood design context into account. UM, am I dreaming?!? OK, I'll move on. Laura, whom I mentioned during my nerdy digression, was extremely friendly and made sure that I not only had a first-story unit, but that it was close to the front (I'm tiny and looked ridiculous carrying all of my boxes in). The only things to keep in mind are that 1- you are required to get insurance on the storage unit totaling a minimum of $11/month in addition to the rental rate, and 2- there's a 'merchandise' total of $19.16 added for the lock and key (I didn't realize that this would be an additional fee) and an admin fee of $23.43.

Nice facility but once you are in they keep jacking up the price. I started at 190 and now after 2…read moreyears it is up over 300. They don't care.

I'm very disappointed with this location. It seemed like a safe reasonable location until I…read morereceived a 34% increase on Friday May 2nd only six months into renting from them. On the same day as the increase at 11am I went to drop some items off at my unit and the motion light was off but I noticed the unit next to mine was open. When I got close to my unit the motion light went on and there was a guy sitting on the floor inside his unit in the dark rummaging through a suitcase and appearing to change his close. I put my items in my unit and left and then proceeded to call and notify the manager of the situation. They told me on Monday May 5th they are not evicting the person and offered to keep my monthly fee the same for one month. The manager Amanda called me on Monday and I told her that didn't seem like a reasonable concession ($17 concession) let alone I don't feel that allowing the person to continue to rent the unit is safe. I will likely need to move after my renovation project for safety reasons. I strongly suggest not renting from them. I am not comfortable visiting my unit even in the middle of the day.

They stole my bags ! They are thieves…read more Do not hire ! They have still not responded to my husbands claims and queries they are the most useless moving company DO NOT HIRE them They are thieves ! I will also be coming in there with the police once my report is filed to IDENTIFY the two ameteur movers they sent who were not movers but THIEVES who STOLE my belongings! I will come and identify them myself with the police! You are the worst moving company you stole my belongings that I WORKED HARD FOR ! I will make sure legal action and police is involved !!!!

The movers did a wonderful job adhering to my requests in a timely fashion at a decent price. Thank…read moreyou.

I was on the fence between 4 and 5 stars here but ultimately decided on 4 simply due to logistical…read moreopportunities. However, I want to note that SERVICE was 5 stars and that's really what matters! What I got: one zippy shell, delivered in East Orlando, pickup next day. Stored at their facility for 3 weeks then delivered to Winter Garden and picked up empty same day. Pros: - Got to deal directly with the owner. Don't call the zippy shell sales center, they will HOUND you. Just call the local number from Google and deal with Evan. He's great! - Customer service is awesome. Evan just wants to make customers happy and likes what he does. He will go out of his way to accommodate. - You're working with and dealing with a real, local person, not someone at a call center. There's nothing that can replace the personal interaction you have with a small business owner and knowing you're supporting someone doing honest work. - Cheaper than any of the other pod companies and very fair timelines and guidelines. Saved over $100 on my move by going this route. - Don't have to worry about your stuff being stored in a field. I've heard horror stories about people getting back bug-infested pods that were stored outdoors. Zippy shells go to a climate controlled warehouse, or so they say. - Able to work with your schedule and do same day drop off/pick up at no charge. Pods wanted to charge me an extra $100 for same day, something I couldn't control because my condo didn't allow pods to be left overnight. Cons: - Stuff is not in a self-contained pod, but in a metal cage. I was a little skeptical at first because I was concerned about rodents, insects, and humidity. I had to do more work to protect my items like laying sheets on the furniture and double taping boxes just because I didn't know what kind of conditions the shell could be exposed to. - Contents of the pod shifted a LOT - I can only assume because you don't have the stability of a pod/truck attached to the frame that it's moving on but rather the pod is being towed on a trailer behind the vehicle. Luckily we didn't experience any breakage, but lots of squished, toppled over boxes and one damaged decoration that we probably could have secured better. - Almost had an issue where we weren't able to get our pod delivered to us the day we requested. We called on a Tuesday and needed it that Friday, and we thought we only needed to provide 48 hour notice. However, Evan saved the day and was able to get things shuffled around and squeezed us in. But worrying about this kind of thing sucks. - Drivers need a lot of space to back the zippy shell trail into your loading area. Left tracks in our lawn from where the trailer was, and was tough to park in our condo parking lot.

If I could give 0 stars I would. Absolutely do not use this company if you want your pod to arrive…read morewhen they tell you it will. I had a lovely experience while getting my quote and great customer service, unfortunately that's as far as their good service goes. Once you book with them expect only a terrible experience after that. When I booked with them my pod was supposed to arrive on 6/13, it never arrived and they never contacted me. I had to call them where they told me it was delayed to 6/16. It then never arrived with no update so I had to call again where they told me my pod was still in the original facility and had still not been picked up after being there since 6/2. After three more phone calls and three more delays with no update, it still has not been picked up from the original facility. My agreement says delivery within 8-10 days, and we are now going on 20 days since it was picked up from my original location. I would spend the extra money on a different company or drive a U-Haul truck to your destination before using this company. They barely offer any compensation and it is only for "miscommunication".