James is super helpful and efficient. We got a uhaul to pick up a sofa from Costco. We called and…read morewe got the truck in 20 mins!

James was absolutely wonderful, fun, friendly and easy to work with. The facility is clean and well…read moreorganized as well as very affordable! Glad to give them my business.

I got what I needed. Was it above and beyond?? Meh. Normal expected transaction. Price is…read morecompetitive being it that they have gate and cameras. P

After dealing with another terrible storage facility in town, we decided to give Securlock a…read morechance. The manager was very helpful, and the facilities were clean and attractive. We signed on the spot. Needing the use of their truck, we set a day/time to pick it up. We hired someone to do the actual moving, and he showed up at the appointed time. No one was there and the office remained locked up...most all day. We lost between 3-4 hours while we came up with plan B, which involved renting a U-Haul truck. The assistant manager called today to ask if we still needed the truck. Uh, no. She offered no reason why she was not on duty when she should have been. Nor did she offer to reimburse the price of the truck we had to rent because of their mistake. As I said earlier, their facilities are top notch, and ease of use is excellent. However, going forward, we will remain wary of their customer service promises. As a new customer, we are really not impressed.

I had a unit at this location for MANY years. Recently found out that new rates were a lot…read morecheaper, and so are rates at storage competitors in the area. I asked the person in their office if I could get a better rate and that I would be willing to change units if needed. I was told NO. So I informed him that I would be moving out before next payment due date. I did move out, however my charge card was used for the upcoming month. I have disputed the charge and wait to see if I get my money back. I returned to the office to see what was going on and the same person I dealt with a few days earlier did not remember me canceling account, and I was told that he was unable to check their system to try and determine where the error was. Very unprofessional and was not helpful at all. I have since found another storage and will save $70 per month.

Jared was excellent and very personable! He got me set up with the unit I needed and explained…read moreeverything very well. Thanks Jared!

The facilities are clean. The staff will help you get set up but that's about it. Security is…read moreminimal. Cameras only cover the exterior of the buildings, but there aren't any covering the interior, where they are needed. We had a unit for a year while our house was being built. Our unit was robbed and half of the contents either taken or damaged. The security cameras revealed nothing and were so grainy, they were nearly useless. And since there are no cameras covering the interior hallways, where they would be the most helpful, there was no way to find out anything about the robbery. The staff did the minimum required, and the management was more concerned with making sure they weren't held accountable than helping us find the thieves. Based on our experience, I wouldn't recommend Compass Self Storage. They need to improve their security.

Very clean and office was clean and manager was helpful would suggest this place to my friends…read more Cora

I have two side by side units that can only be rented together...Increased prices $50 per unit…read moreafter 3 months! Beware...

This facility is the best in Burleson by far. I have easy access to load and unload inside and out…read moreof the weather. Perfect for someone needing climate controlled storage and convenience. Excellent customer service too!

This is one of the last few decent storage places to rent from!! The office folks are always super…read morenice and helpful! And they have amazing rates as well!

Great value. Used for 18 months. Never had a problem with the management. Units are available at…read moreall time. I've seen empty units being cleaned and the doors being oiled so they are maintaining units are all times.

Don't use this storage facility. I had the worse experience ever. When I attempted to resolve a…read moreproblem with my April payment I couldn't reach anyone by phone . I received a message the number could not be reached. I reconfirmed the number and no success. A text message was attempted but while we awaited a reply. I physically drove the facility. I however discovered I was locked out of the facility. After about a hour we were provided a different number to call. The person we spoke to was rude and was reluctant to meet us at the site. I later learned he was the owner. This facility is not staffed so you're out of luck if there is a problem because their phone doesn't work either. I received three different numbers to call via text. Finally once the owner arrived on site he was belligerent, condescending and belittled me. At one point he called me a fool and said he hated people of my generation. This guy has no business working with the public. Total loser ! I gave them one star because it's required but I would have given him zero.

I have had my storage unit for almost 4 years and never had a problem with the previous owner or…read morethe current owner. good customer service. I would recommend this storage place to anyone.

They keep trying to sell me their insurance. I have full coverage of everything with my homeowners…read morepolicy - units are as "good as my own garage." Fully covered. Yet they keep demanding additional paperwork. They are selling insurance. Stay away!

Nice personal and great service. The place is a great place…read moreto store your things. I would recommend them to anybody