I went in to speak to someone about a storage unit that my ex husband had and he had passed away. I spoke to Malissa and Nicole who were extremely friendly, professional and very helpful in getting me the help I and my son needed to close out his space. They were very knowledgeable of what needed to be done and they made the entire process simple, easy and quick. Thanks for all your help! read more

Nice facility and clean but they raised my rate over 50% after three months. They also charge extra for access outside of business hours and their app is wonky. Plenty of other facilities in the area offer better terms with comparable facilities. read more

The units are not climate controlled as they say they are! I've had one unit for months that the light has not never worked in it. The paint chips from the ceiling all over my stuff. And there is either something broken every time I have been there either the elevator, the gate, etc. But Gloria, the manager there is awesome. That's the only great thing about this place. I have two units there and for being a valued customer they raised the rate!! I would not recommend this Storage facility, but I recommend Gloria because she was the best read more

I have to say that this was a very smooth process and thanks to Mark who was extremely helpful, made it so much better. This place is clean and professional and would recommend anyone in the area looking for a storage unit to go here. read more

I had a great experience storing my items at public storage, I was helped by Gloria, she was awesome and explained everything to perfection.... I was very happy with the service and will be recommending my friends and family in the near future read more

This place is absolutely horrible, disorganized and over priced. Do not waste your time and money going there.

So why have use public storage facility? Easy access to storage right? Well here in wallington they treat you like a criminal and make younsign in the carts. Then at 7pm though doors open through 9, oh just happen to lock all the carts in the office and if you need to move stuff well i guess you are just s.o.l. they leave 2 crappy carts that of you are lucky you might just get to use. Not to mention that the carts even when they oh so kindly let yoy accesss them are crap. They r small and there are no veritical movers. They raised the rates a few months ago but sure didnt bother to improve anythibg Plus the office clerks always seem to be on break. This place sucks read more

I moved in with the assistance of Wendy and Stefanie they made the process easy...I know I wouldn't have been able to do the online. registration and payment without them ... . I hope the rest of my stay with public storage is as pleasent as move in day was......Thanks Ladies... read more

The facility manager is very friendly and responsive to questions. Highly recommended.

Not a clean place, the service is awful and disrespectful, charges for any lil thing and and also had someone living in there! The place is nasty and sometimes the lights don't even work! Stay way from this place read more

This facility is very good at reeling you in for a decent price like other facilities. THEN every December they hike the rent up, 4 years there started under 300 for a 10 x 18 & now we are over 500 a MONTH. The answer they give you is we can offer you another unit in the building because moving a unit that size is not easy.. RUN AS FAST AS YOU CAN.. Convenience isn't worth the cost they up you every year. read more

Amazing, straightforward, and great value. Would definitely recommend to anyone looking to keep anything safe and secure!

I rented from this location for the past several years and the convenience of a loading dock inside loading was always jammed up by moving companies tying it up for hours at a time and that's when the overhead door wasn't damaged but for some reason they still seemed to find time to raise the rent and deny 24 hr access as I had when I moved in. I watched the door come down on my truck that had no safety switches and I advised office and still door was left in service which a week later damaged another car this could have hurt or killed someone When I tried to move out of my unit the 2 overhead doors were not working so access was very limited and I went 3 days into the next month and they would not prorate they insisted that I pay the entire monthly rate. read more

Liz is the Greatest!!!!!! She needs a raise!!!!! she is a keeper!!!!!!!! Liz helped me completely. Full of knowledge, courteous, and funny. Made seting up my account fast and simple. I was in and out in 25 min, all while she seamlessly took care of other customers without missing a beat! Great Work!! read more

After finally getting the courage to leave an abusive marriage I needed a storage unit that was close to the house I found and booked this facility online 5 x 5 unit after realizing the same day that it was going to be too small I called and spoke to someone and they said no problem I could make the change once I move in which was literally two days later I was excited to use my one dollar a month offer for the first month since money is now very tight for myself and my son since I have to find a place to live and a job once the move-in day came I was told that that special was used for my 5 x 5 unit and cannot be used for the new unit which was now 5 x 9 mind you my abusive husband was watching me as I move my things I'm a nervous wreck I'm crying so at this point I just needed to get my stuff out and said OK but after thinking about it $118 that I had to pay upfront versus one dollar it's not right it's not fair especially since I called the same day to let them know that I had made a mistake online and I needed to make those changes and I was never told that I was just told to come in moving day The manager was a lovely lady who gave me encouraging words and for that I thank her all she can do was give me the district manager name Sam Rivera Which I have left several messages and he has yet to contact me I think this company does not care about their customers oh I'm Also forced to pay an additional $15 a month for insurance that should be my choice if I want insurance or not please do your research before you book with this public storage facility because you're basically on your own and it is a damn shame read more

Poor customer service at the location.. they need someone with a better attitude and more energy

Public Storage is a major player in the storage business, in the past month, the elevators were not working and this weekend, the second access door was out of commission. One would think they would have service contracts to have these malfunctions readily repaired, but I really doubt they give a hoot about inconveniencing their customers. But as far as this individual location goes, you couldn't ask for a more filthy facility, the floors probably haven't been mopped since the day they opened, bathroom is disgusting, and good luck trying to find a cart that doesn't look like something that Fred Flinstone used. I'm glad I'm finished with this place and prospective customers should take note of a wealth of new storage facilities coming online in the nearby area. And don't get me started with the outrageous rent increases that they impose. read more

We picked this location based on their great reviews!!! And coming in and dealing with Marissa validates what the reviews say. The facilities are clean, organized and at a great rate. There are plenty of supplies needed to be purchased if needed. read more

Woohoo~! Kawana is a good as it gets when it comes to customer excellence in service. Kawana was very attentive to my needs and detail-oriented in the use of her professional language. I have made an excellent choice in location. Everyone in the town is extremely friendly. Makes a girl want to move into the area on the unknown pleasantness! Thanks Kawana for your outstanding service to Go Doctorate Go Media, Denise Fitzgerald read more

I wish i could give ZERO stars. This place ( public storage as a company) is a very very hideous company. I rented a unit on november 21 2015 at $28/month just for the space. I recently received notice of another increase (second increase) My space is now $39/month. in 1.5 years it went up $11, which is an increase of almost 40%. I called and complained and the rep said their annual increase( even though i have only rented for roughly year and a half) is 20%. If you can help it rent somewhere else this company is hideous and unethical no way should they think increasing rent like that is right. All those ppl giving them good reviews obviously havent received their first of many rent increases read more

This is probably one of the best places I have visit so far in nj. My husband and I just move to NJ from NY we needed extra storage to have some of our personal items for a while until we settled in our new home. Edgard at location #25864 was very professional and knowledgeable in this location he help us get the best deal. Thank you Edgard for all your help yesterday read more

I wish I could give this place zero stars. Horrible customer service, bad management, from the in-house to the District Managers. Good luck fixing your bill when they screw up. I had to call every month to have them fix it. The A/C did not work in the summer. Ruined my property. They lock up hand carts after hours, so be prepared to carry your items to and from on your own. Add to the fact, the building is falling apart, and I was always worried of my items being destroyed. They raised my rent with little notice, so be prepared for that as well. Glad to be out. Good luck if you're thinking about this place. There are much better storage locations within a few miles in any direction. read more

The Staff is not helpful. This is because there is not central Customer Service Department. In my view if you can't care about your customers or the things they have entrusted in your care, then there is nothing that these people care about other than a paycheck. read more

Liz was very knowledgeable, helpful, and friendly. She ensured that we had reserved an appropriate sized space to accommodate our items, particularly the larger pieces. The facility looks up to date, and the office is clean and orderly. read more

Horrible horrible horrible! Stay away , I should've went to a different storage place but because of its convenient location I came here. They raised my rate on my unit 6 months into my rental agreement and they tell me that it's in the rental agreement. They can raise your rates at anytime. Horrible business practices, find another storage place to goto. read more

Melissa and the others at the front were great! That said, the facility needs some better management. The bathroom is disgusting! Scary dirty! Not a single garbage can to use AND the carts are a joke. Tiny, heavy, broken wheels and falling apart. read more

Great place! It's in a good area and the facilities are high tech and well maintained. Edgard set us up with our unit and was very helpful. We originally were set up to have a unit with a support beam right in the middle and he immediately moved us to a different unit of the same size with no change in price. He was very helpful answering all our questions and was knowledgeable of all the features in the facility, including elevator access, equipment, and access locations. We feel very comfortable moving our things into this location. read more

Although I was grateful that employee Toni offered me a same size unit for less money, after providing my new debit card info, I find out a week later that auto pay was not set up properly. I received a call from the property manager as a "courtesy call" stating that I did not pay the next month's rent and that I would incur a late fee if I did not pay by the 7th of the month. Now EXCUUUUUUUSSSE ME, but that is NOT MY FAULT. I have been a customer since 2003 and have always used auto pay. I should not have to be penalized because my account was not set up properly. So dam sick and tired of being treated like a criminal and poor customer service. No apology, just a threat to incur late fees. Bullshit. Can't wait to move my stuff out as soon as I can consolidate what I have stored. read more

So far it has been great.... I value first impressions highly. Everyone there is very polite and helpful, the ladies even helped me place some items in my vehicle that I had purchased and later on one of them came outside to help me when she saw me struggling with some boxes. Highly recommended!!! read more

This place is a hot mess, bathrooms are filthy, and they never have a cart to use you need to go hunt for them, good luck your security only lets you in your floor, the staff is very rude and the woman with long gray hair is a sarcastic Bitch. Something in this facility is always broken if it's not a bag door it's the elevator. Or you get to the facility and 1 person has taken over the entire loading bay. . Can't wait to move out read more

I have to say we have been at this site when it was Wallington Storage - the area was much better - the doors are constantly broken now and their timeline for fixing them is not good...also the increase every year is crazy....also cant fine push carts i have a feeling people are keeping them in there storage units... read more

The staff is very welcoming and accommodating. I like that they are honest and helpful and want to make sure that your needs are met. Marissa is very nice and gave a thorough tour. She was helpful to me as well as the Trainee. Keep up the great work! read more

Great customer service at the location. Pretty safe as well. I'd recommend this location to anyone who wants to store some of their valuables. read more

great staff very friendly and courteous as well as patient w your needs