I've been a customer for many years now and it's been a very good experience. The owner has always…read morebeen very responsive. I would highly recommend this storage space.

I have been a customer of this establishment adding together about 8 years +…read more I had store my used Eds storage for three different times totalled 8+ years. The owner is a pleasant person and also a patient one . The condition s of my belongings that I had stored , we're in perfect condition. He was always responsive when I called . I even left to live in Connecticut for a good six months leaving my things in storage each time I returned to pay my bill or picked up something I needed all was in tact as how I had left it. I would sincerely recommend Shield Self Storage based on my experience with the building and the excellent service of Mr. Ed . This will always be my storage in future if I need it.

The help is usually very good and does try to solve any problems. However, a few months ago my…read moreinitial unit got infected with moths that ruined an orient rug that I had stored in my unit... It was so gross that the staff didn't even want to go in there... I did and it was awful. I moved to another unit but lost the expense rug since it could not be repaired... made matters worse my renters insurance didn't cover it since they looked at it as negligence on the part of CS and so upsetting... CS Managment did do anything either so I was just out on many fronts... To top it all off, as many have already said, they increase their costs too damn often it's insane... sure understand things increase but this is ridiculous... such price increases don't even make sense except just price gouging and feeling like they are holding us hostage in a way! I'm still using them but as others have mentioned, I'm not happy with their price increases either... 42% increases are to damn much!

There are things I like about this place, and some things I don't…read more Pros : the staff is super nice, friendly, and helpful. The place is always clean and well maintained. I feel it is also secure. Cons: They constantly raise their rates usually around 16 to 24%. On the unit I have, they just raised the rates (again). From last February 2024 to this February 2025, my rate has gone up 42%. When I first moved in, they had seven carts to help you move your items. Four have gone missing and have never been replaced. Now when I go there, I sometimes have to wait awhile for a cart, or leave and come back. And last, of the two elevators, one seems to go out of service every so often. I can deal with the elevators and the carts, but the steady increase in rates is too much for me.

I had to get a unit for my father, and Malissa was helpful, patient and funny. She answered all our…read morequestions and concerns, & believe me my dad had a few. Anyway, she is the property manager over here. Yall need a space quick, (you do need an appointment, but they make them within 24 hours) and easy please go here! $45 for a 5x5 monthly.. THANK YOU SO MUCH MALISSA

Nice facility and clean but they raised my rate over 50% after three months. They also charge extra…read morefor access outside of business hours and their app is wonky. Plenty of other facilities in the area offer better terms with comparable facilities.

Great customer service. On my move out day, I was dealing with a last minute issue (my movers…read morecancelled on me) and the storage facility was more than accommodating and happy to work with me with extending my time. They told me to focus on the bigger issue on hand and not to worry about my items, they were here to help me. This experience alone would make me go back to them time and time again.

Terrible! Would not recommend. When I told them I didn't want to give them an alternative contact…read morebecause my business is private and I don't share it with others. They told me I could not rent from them. Other facilities so ask for an emergency contact but go about it with explanation that they aren't going to use the alternate contact to nose around in your business. Communication is everything and they failed to communicate this information. Thank God we have other services that treat people better.

A1 SELF STORAGE is a: Safe, Secure, Easy and Convenient…read moreFacility to Navigate. AND...They have Excellent Customer Service (Especially Sylvia Aponte). I've been with A1 SELF STORAGE for many years, and I'm very grateful to them for working with me during difficult times. THANK YOU SYLVIA APONTE (Facilities Manager) and A1 SELF STORAGE!!! Sincerely, Steffen Laurence Stessel

I have been a customer for the past 7 years. The staff is excellent, always helpful and friendly…read more The storage space is well lit, clean, and feels space and secure. In addition, Kesly is excellent, he always provides solutions that financially help me save money and maintain me as a long-term customer.

Staff was professional, space was clean, and most importantly, all information was given upfront…read moreand transparently. Their starting rate was more expensive than other storage areas but the fact they do not increase rent for 2 years sold me. Public and Extra could not tell me exactly when rent would increase or by how much which turned me off.

Miyah was the most amazing ever!!! Went above and beyond for me!!!! Literally so kind and sweet and…read morepatient! The storage is also so easy to access bc of her. Love her 4ever pls give her a raise and make her CEO Of Manhattan mini storage

I've used Manhattan Mini Storage for years and never had any serious issues. However, with the…read morechangeover in management, the quality has plummeted. We had to deal with a mouse infestation across the basement level at the 524 West 23rd Street location during mid-December 2022. There was an overpowering decay-like odor coming from a nearby unit for at least a couple of weeks, yet management didn't take any decisive action, which led to the infestation affecting more than a dozen units. They moved us out of our unit and into an upper level, while we literally dodged mice running back and forth between units. Their apparent lack of concern and zero urgency to deal with a public health hazard is totally unacceptable. They just gave us masks and gloves to deal with the cleaning ourselves. Even worse, over $1K of our property was destroyed by the mouse infestation due to management's lack of activity for weeks. Once we discovered the infestation, we immediately asked to submit an insurance claim and were told by the employee on site that they were out of forms and we should email later. We have emailed the loss details multiple times to management and while they eventually confirmed receipt, they have otherwise ignored our insurance claim (3 weeks and counting). Avoid until they get their act together (if that ever happens).

Out of business , I have tried recommending because they're great but the web page inability to…read morework consistently is an issue

I worked for chris swanson the owner of this company. He was my father's roommate in college at…read morewest chester. He hired me and made me work with a drunk employee who then injured me while he was drunk with a fork lift. And chris tells me not to go to workman's comp and to trust he will take care of me. He then fired me about a month after, and never gave me any money. Also most of your stuff probably is highly radioactive because they store people's things next to retired medical gear that was deemed too radioactive for the dump.