So far so good. Did a price comparison for units in the area, and this seemed to have the best deal. The one issue I had was I referred a friend and they told the staff in person and they said we had to go online to gain the referral $$. Tried, and there's no way to receive After the friend signs up. Doesn't motivate me to refer more people by any means. The staffs customer service is always amazing, and I will continue doing business with them. I just wish that corporate valued the business their customers can help them gain. read more

Using Prime for a few years in Central Islip, NY. Today vacated a 10 x 10 unit I've had over a year. Currently have a 5 x 5 for my son and 10 x 5 for myself trying to downsize and throw out. I stopped by the office to let person on duty, Raphael, know that I vacated 3 days early and that my son had broken a clay pot and was a little bit of it left on the floor so he would need a broom and dust pan. I pay $5.99 a month for 'cleaning' or sweeping and over time have paid about over $300 for this. Stored there and paid over $4500 so far. He says ..and I thought kidding...oh I can give you a broom. He was serious. Then says he is on lunch. If on lunch why didn't he put a sign out back in 30 and go in back room...nope...is behind the desk/computer. ..how would anyone know he is on lunch? They also started charging think is 1.5% if you use a credit card to pay. Guessing there are 200 units. So each month they are charging $6 a mth for sweeping ..so $1200 plus most people use credit cards. I am sorry but did eventually curse. These corporations are pinching every penny they can from customers they can. Will be out of there soon completely. read more

I am extremely disappointed with Prime Storage. In my experience, the company takes advantage of customers once they have their belongings stored there. The rent keeps being raised, and the increases seem to happen constantly. The problem is that once you have your belongings in a storage unit, moving everything out isn't easy. That puts customers in a difficult position when the company keeps increasing the price. It feels like they can keep raising the rent because they know people don't have an easy way to move all their belongings somewhere else. I have tried to get help, but I don't feel like the company does enough to help existing customers dealing with these increases. At some point, it feels like they're raising the rent to the point where a customer may no longer be able to afford to keep their own belongings stored there. Based on my experience, I would strongly recommend that people think twice before doing business with Prime Storage. Ask about future rent increases--not just the price you're quoted when you first rent the unit. Is the company not the location there all the same find another place don't do Business with this company if you want to save money. read more

I have been storing items for several years now, and service changed, I believe when the building changed hands. The people they hire are VERY RUDE, and I agree with other reviewers, have TOO MUCH ATTITUDE. The office area was tinted so that you could not see who was inside and what they are doing. On several occasions when I went into the office, it smelled of weed. (Don't be a hater, I don't care if you smoke, but not on work hours). We had taken a second storage unit recently and I was locked out a week after I signed the contract. They stated I did not sign the contract (which I did because I had the email copy)- I was forced to sign a new contract for the same unit. One month later, my unit went from 87 dollars to 137. I witnessed people sleeping in their units, mice droppings in the units, and the "environment control" on the second floor is pretty much non-existent. We are trying to resolve our storage needs and I would run, not walk away if I could. read more

Been on hold for 15 min still no one has picked up the phone. ATTITUDE attitude need I say more. Ample of fees to new and old customers. Come on! They take advantage of people and ghost them too. No one wishing you success with these crap of service. Do not wasted your bloody time with these idiot!! read more

The people who work here are amazing! They are so helpful and everything runs pretty smoothly here at least from my experience. I wish they had longer hours & a bigger dumpster but other than that Im pretty happy with them. read more

Zee is super helpful and focused on customer service. We've had a good customer service experience with Prime Storage in Clifton, NJ. The facility is also clean, and our unit was as promised. read more

Nothing but problems since new ownership took over. Never had an issue in 3 years with previous owners. I'm on auto billing and it was constantly an issue and getting calls for non-payment ( no my card wasn't declined ). All the calls go to a call center? Really? Impossible to get someone on the line, and when you do it takes them 5 minutes to find you in the "system". Previous owners...it took 10 seconds. Fail all around on customer service. One good thing-Clean facility. read more

Horrible place to do business with! Save yourself the time and headache and go elsewhere. My sister and I went into Prime Storage in Clifton, NJ to look at the storage units. We wanted something as close to the elevators and entrance as we are paying the movers close to $1K for 3 hours so accessability into the units is very important to us. Matt showed us a unit on the 2nd floor right next to the elevators and promised he would hold it for us until the next day. We went in the next day and rented. As soon as we paid (the $25 processing fee, insurance fee, etc), we were walked to our storage unit which was about 5 or 6 doors past the elevators. We went back downstairs and told Matt that that was not the unit he showed us the previous day and reminded him that the unit he had originally shown us was right next to the elevators. He at first denied it and then later apologized saying he must have gotten confused because the unit he showed us did not have a lock and he thought it was vacant. The dishonesty left us with a horrible taste in our mouths and we decided to look elsewhere to other storages and found another one. We went back in yesterday and told Matt that we no longer want to rent that unit as it's not the one he had shown us and asked him to refund our the $25/ along with insurance fee that we had paid we had paid, he refused. He said when asked by corporate office why we did not want to rent, that the reason we gave was not good enough, etc. We asked for the corporate office's contact information, he refused to give that and said he did not have it. This place has no integrity. Matt blatantly lied to us and showed us a unit (next to the elevators) that was already rented out and after we paid, he took us to a unit 5 or 6 doors down. This is not the way to do business. Do not rent from here as you will regret it!!! We ended up going to Colombia Self Storage (right down the road from this place) and are scheduled to move in there. read more

Decent place. Nice staff. Matt is helpful. Would appreciate cell service or WiFi. Would be willing to pay extra for it. Thx

don't go there!!! scamming for hidden fees!!! dirty and door to remove your items always broke!!! horrible!!! NOT ABOUT CUSTOMER SERVICE!!

I had a unit there for 5 years. I had called to update my credit card information because my card was stolen and I shut it down on the 30th of the month. Because the autopay was declined, they left me one voicemail, weeks after the fact, saying the card information was not working and then stopped calling me. When I called back to update the card with them, I mentioned I would be closing it by May 31 of this year. They said they had never heard of me, had no record of me and did not know why I was calling. Then they stopped answering my calls for several days. Despite having an account there for 5 years, and the staff knowing my name and account, they all suddenly pretended to not know me and/or avoid me. They eventually admitted that they auctioned off my personal belongings without sending a certified letter. I'll be filing a small claims suit and complaint with BBB, but do not use this place. read more