Dominique was amazing and so helpful ! Made everything so easy ! The facility is clean and staff…read moreis friendly and knowledgeable

Great friendly customer service, patience and professionalism by Rene at the Streamwood location…read more It was a pleasure working with him

Hi! I just want to follow up on my move out from the public storage space which was scheduled last…read more3/21/2026 at Elgin, Illinois. However, it was still active when I checked on the public storage online app and at the same time that there's also a scheduled payment this coming April 1, 2026. That's why, I set a different date on the public storage online app to move out today 3/29/2026 but unfortunately that I got a notification from the public storage app that my next payment will be on 5/1/2026 eventhough I already paid the rent payment which will due on 4/1/2026. My question is, when will be my last payment given that I already scheduled a move out date last 3/21/2026 but unfortunately my account was still active as it appears on the public storage app. And because of that, that I set another move out date which is today 3/29/2026 but here again that I got a notification that there's a scheduled payment on 5/1/2026. I need clarification about this matter about my final and last payment following my decision to move out last 3/21/2026- that's the date that I entered on the app to move out but the public storage app indicates that account was still active until today. And I was pressured today to set another date (3/29/2026) to move out from the public storage. Please help me to put my account inactive since I already set two different dates to move out, the first date was 3/21/2026 and the second one which is today, 3/29/2026.

I have never had a more pleasant experience dealing with the staff at a public storage facility…read more Paula is an absolute treasure and is the sole reason I will be doing business with this location. She has been so friendly, helpful, compassionate, and easy to talk to. During my time here, I witnessed Paula effectively managing several issues at once. Not only did she do a great job dealing with customers while the computer systems were rebooting and updating, but she also ensured everyone was well taken care of and left happily. Not only did she excel in customer service, but she also was cleaning the facility and ensuring the safety of us and our belongings. I highly recommend this facility for this reason. I can rest easy knowing that someone like her is there watching over the facility. It makes doing business here worth every penny.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

Great storage facility and customer service couldn't be happier with the process indoor temp…read morecontolled

Fantastic staff! They showed me the options, helped me to choose the right size, and answered my…read morequestions clearly. The facility is very clean. The rental process was easy and quick. I was very happy with the rental experience.

I used a 10x10 storage unit for a year and 4 months. I always had access to it without any issues…read more The facility was super clean, and they had a dolly and flatbeds to use for moving items in and out, without any charge. Their application is easy to use and user-friendly for accessing the entrance code and making payments. Catalina assisted me with completing the move-out, and she was super helpful and attentive. I would highly recommend CubeSmart for storage needs.

Kathy at CubeSmart has been amazing to work with. She has been very attentive to our needs and…read moreextremely helpful. This was our first experience with a storage facility and we are very satisfied. Great customer service from Kathy!!

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

A Big thumbs up to Zippy Shell. We moved back in June and had some larger items that we wanted to…read moresell. We stored them with Zippy Shell. The whole drop off and pick up was smooth, the owner Todd was on time and explained the costs clearly, no hidden fees. Over the last several months I 've had to get in the unit to sell some items and Todd and his team have been very flexible in helping me. I would recommend them to anyone looking for an easy way to store their items at a very resaonable price.

I have to tell you that from start to finish this was by far the most professional storage and…read moremoving company I have ever dealt with. Upfront, honest, reliable and most of all flexible. It took me a few searches to find this company but I am glad i did my homework on the other companies that seemed to be all over the board on costs and hidden fees. They really do think of everything and if you think you don't need something and forget that you do, they have a container attached to your pod with everything you can think of inside for your convenience. I hate moving so this really helped. I If you are lucky you will deal with Todd. A total pro.

I have been using this facility since it opened, so about 3 years now. I rent an indoor storage…read moreunit and also park my company truck in the outdoor storage area because of HOA regulations where I live. I have a couple of complaints the way CubeSmart operates their business. When you complain about it to the management at the facility, they simply tell you that their district manager makes the decisions and they have no control, so I will share with you why I am unhappy. 1) They lure you in with "special offers" which is enticing. But then they will start raising your rent fairly regularly. That seems to be the corporate business model these days. In the 3 years I've been at this facility my indoor storage has practically doubled. 2) The gates system used to secure the outdoor parking is always breaking. I am a union electrician and I park a company truck at the facility. So if the gate system isn't working, I can't go to work, which costs me nearly $800 a day when you include my hourly pay and benefits package. My biggest problem with this situation is when I talk to the management about it, they tell me CubeSmart isn't going to change their junky gate operating system for me. I had to laugh because when these gates break, it inconveniences everyone because of how the entry and exit system works at this facility. Instead of driving through a couple of roll-up doors like most facilities, you also get routed through the outdoor parking area which has those two (2) pesky sliding gate systems that always breaks. I don't appreciate management making it sound as though I am the only person being inconvenienced, the whole traffic pattern causes the excessive use of the junky gate system. If you want a good laugh, think about their reaction to my request of being compensated for my loss time at work. I never mentioned this previous times, but after having this happen several times, what do you expect. I wouldn't have even asked such a thing if I seen that CubeSmart was making an effort to really fixing the issue. Instead they keep fixing the same junk. Here is another funny one for you. I couldn't get my truck out of the parking area, and they told me they don't know when the gates will be fixed. So I may not be going to work tomorrow either! Lol....I am so done with CubeSmart.

This location just opened up about a week ago and if you're looking for a storage place I would…read morehighly suggest this location. Because the location is so new they have specials going on where you can rent storage space and get 35% off. They have a vast amount of storage sizes you can choose from, a much better variety than U-haul, and the prices are better too. All of the storage Units are inside and the units have climate control. Great place to store inventory for a business or whatever else you may need! The lady who helped my mother and I out today was so helpful and kind. She talked us through the whole process, what to expect, how long the incentive will last (4 months), etc. If you're in need for a storage place in the area I would definitely recommend Cubesmart! They also have plenty storage space available. Take advantage of their promotion today!